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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,338 Topics
  • 24,541 Replies
7338 Topics
A
alejandro rodriguezNew Here
asked in Ask The Community
Lost onwership of boards

I have a free plan and created some boards. Now those board have been moved to a team I do not recognize and I have lost the onwership. It looks like a hack to me. Please advice, since the information on those boards is blocked now.Regards 

1
Robert Johnson
3 years ago
Connor Forsyth
Connor ForsythBeginner
asked in Ask The Community
Sticky elements on scroll?

For long (wide) service blueprints  - is there a way to lock text on the furthest left? Similar to how you would lock a column in excel so it's visible while on horizontal scroll?Cheers,C

2
Connor Forsyth
3 years ago
S
StefanNew Here
asked in Ask The Community
make it easy

Hi, I will have my next online workshop next week w/ approx. 17 participants. None of them (accept me) is official miro user.As you changed the share options several times in the past, what is you recommendation for me to let the participants join and work (edit !) successful together at the easiest way?Thanks for your advice.Cheers, Stefan 

1
Robert Johnson
3 years ago
D
Danilo TamboneNew Here
asked in Ask The Community
Consultant Plan with both Viewers AND Guest Editors?

Hi everyone!I’m trying to understand if the “Consultant Plan” could work for my specific situation. I’m a freelance consultant and I’m currently supporting a Company as a Scrum Master on a project that involves around 100 people. Most of them are organized around Scrum Teams, each team with its own Product Owner (PO). I’m considering using Miro for a collaborative work that we are planning to have. It is not going to be a single workshop or event, but rather a collaboration over the weeks that will include both synchronous and asynchronous work.The result of the work will be the draft of a process where each team currently has a deep understanding of a part of it but not the whole picture, and insights will emerge around the interfaces and dependencies of the different parts. For this work, I would like only the POs to be able to make changes on the board (create new post-its, moving them around, connecting them) while all the other participants to be just viewers/commenters, so that w

2
D
3 years ago
T
Tatiana AndreevnaNew Here
posted in Ask The Community
Miro doesn't work: black screen

Hi everyone,I really need your help)))I have 3 free boards(for 3 different students) on Miro .I`ve worked with them for some time and everything was Ok. But one of the boards stopped working)It can`t be loaded.Just a black screen .But all control panels are avaliable.The board can`t be moved left-right or scaled.I cant`t load any pics on the board or add text...Another two boards still working as usual ( 

6
Robert Johnson
3 years ago
R
Ron SmithNew Here
asked in Ask The Community
PDF regeneration time

I added some PDFs to my board.  Small files, 200KB to 300KB.  When I zoom in on one I get a blue ‘progress’  circle and the image greys out while it regenerates to a higher resolution.  It does this repeatedly as I zoom in further.  How can I prevent the regeneration and just see them at the highest resolution?

2
R
3 years ago
M
MagnusNew Here
asked in Ask The Community
Can see board but not participate

I’ve been invited to a board by a colleague and, although I can see everyone on there, I don’t have the usual ability to add post it notes etc. Currently in the workshop so any help would be much appreciated!

1
Kiron Bondale
3 years ago
M
Michi RechbergerNew Here
posted in Ask The Community
Boards lost due to ownership change to "silent" team admin

I am company and team admin in our MIRO account. In one of the teams, one of the users (who owned some of the team’s boards) left the team. He chose the option to “transfer the board ownership to one of the other team admins”.We have two team admins in our team. MIRO automatically chose one. Unfortunately it is someone who currently isn’t available and therefore won’t be able to manage the boards. As I don’t have access rights to this board, I am not in the position to access the information on it. Therefore the board’s content is not accessible for our team! The way permissions are managed in MIRO with the company & team admins (i.e. no one!) not beeing in position to properly manage access rights is a serious bug and needs to be fixed asap. Can you please take care of this, Miro team? Thanks!

1
Kiron Bondale
3 years ago
J
Jake Calabrese
posted in Ask The Community
How can I change the email I am using for the Miro Community?

The email address that I was using for Miro had to change to a new email (and new account). I don’t want to lose my community posts to create a new miro community account… But I don’t see a place to change my email address that is associated with the miro community. I looked under profile and settings.  I search the community site for change email.  Any ideas?Thanks

4
Marina
Mironeer
3 years ago
R
Richard HicksonNew Here
asked in Ask The Community
Does changing the owner change the link to the board?

Hi Guys we are running some training using some miro boards. But as part of this we need to change owner of the board depending on who is doing the training. Does changing the owner change the link to the board at all? Hopefully not, but it would be great to have it confirmed. Thanks

2
R
3 years ago
M
Mary AnnNew Here
asked in Ask The Community
Navigation with Mouse

I use a mouse for navigation and can’t seem to get some of my frames to move.  (Some do, some don’t.) I know I need to toggle away from the hand by clicking on the pointer or not hitting the spacebar.  However, the pointer often still functions like the hand and moves the entire landscape, not the frame I want it to. What am I doing wrong?Thanks.

3
Robert Johnson
3 years ago
M
Melissa ColtzauNew Here
asked in Ask The Community
Missing Sticky Note from toolbar

The sticky note icon has disappeared from my toolbar? How do I get it back???

2
M
3 years ago
W
Willem MaasBeginner
asked in Ask The Community
Voting on a group of items (ideally frames)

Hi,I’m trying to figure out how I can allow participants in a working session to vote on groups of items created in Miro.I’m using an affinity diagramming methodology. So participants will group stickies together, using Frames.And then vote on each grouping.Frames seems the perfect way to do this, but I’ve read that it’s not possible.Help please! Thanks,Willem.

2
W
3 years ago
G
Giovanni CasabiancaNew Here
asked in Ask The Community
How to select more text element with Mac?

I can’t select more element with macOS, do someone know? Because using command is not enough, thanks! 

1
Robert Johnson
3 years ago
R
Ryan Wagner
asked in Ask The Community
Exporting/Saving to Google Drive

When I export boards to Google Drive and then go to open them, I get this message from Google Drive. If I then click the “suggested third-party app” (RealtimeBoard), it takes me to the Miro site, but then tells me “something went wrong” and that Miro "couldn’t authorize my Google Drive.” Any thoughts?  

3
R
3 years ago
J
JulijanaNew Here
asked in Ask The Community
Exporting templates into different boards

Hi,I have created three different boards with three similar templates and I now want to have the three templates into one board. How can I export/copy the the two templates into the board where the third template is?

2
J
3 years ago
C
cipimotuNew Here
asked in Ask The Community
Does Miro have the capability of adding a column of numbers?

 Does Miro have the capability of adding a column of numbers at all?

2
K
3 years ago
N
Nandagopal NairNew Here
asked in Ask The Community
Storyboard tutorial

Hi, I am Nandagopal from India - just started tinkering with Miro today - Could someone share a tutorial link or video for using Storyboard feature

1
Robert Johnson
3 years ago
R
RyanUKBeginner
posted in Ask The Community
Where’s the best place to learn Miro really well?

Hello Everyone, My name is Ryan, I work in education. I live in London, UK.I am new to Miro. I signed up some time ago but never used it. Now that I have started using it, I really like it. I am trying to figure out where’s the best place to learn Miro really well? I believe Miro has its own course or tutorial. Has anyone gone through it all? Is it good? 

1
Robert Johnson
3 years ago
D
Dobry BartBeginner
asked in Ask The Community
Confused about the Day Pass and Anonymous Editor

Guys, I need your help.I have read several articles here on the board and some miro pricing explainer and I’m still confused about these two licences. So let me ask you a simple question: How do I invite say 10 people to one particular board for just a few hours meeting and NOT have to pay for these people? I’m on a Consultant Team (2 seats).   

6
D
3 years ago
T
Tom UX ChangBeginner
asked in Ask The Community
Unable to upload a 78KB pdf

I have uploaded three pdfs but when I upload a fourth one, I get this message: Sorry, Something went wrong”, rather than something helpful like “Sorry, you’re on the free plan, would you like to upgrade?”The document creator was able to upload this document, but another user was unable to upload this document.  I have download this pdf from the owner’s website couple of time, opened it, but unable to upload it any of my three boards.  Anyone run into this?   

6
T
3 years ago
T
Thavha TshitimbiBeginner
asked in Ask The Community
How do i share my file with an email or whatsapp

I want to send my file to an email so that someone can print it for me.

1
Robert Johnson
3 years ago
D
DiyNew Here
asked in Ask The Community
Mind Map- One of the objects/words are stuck.

Help needed, please. I noticed that a phrase/words from my Mind Map, not linked to any node, can’t me moved or deleted. What do I do? I don’t remember locking it, and I can’t seem to unlock it either. Nothing appears when I click on it. 

2
Robert Johnson
3 years ago
V
Vivianne JorasNew Here
asked in Ask The Community
can a team member of my account create his own free account with the same email?

I have a free account now with 1 team. One team member wants to create his own free account, using the same email. Is it possible? When he tries he gets a message that he is already registered.

1
Robert Johnson
3 years ago
U
UX TelecomNew Here
asked in Ask The Community
Share project with another paid account

Hi! I want to know if it’s possible to share a projects with to differents accounts and billing.  e.g. I have an account, and the provider with I work have your own account with his team, and we need to work together in a specific project, but keeping our billing and same the provider.  Thanks!

6
N
3 years ago
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