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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,626 Topics
  • 28,946 Replies
8592 Topics
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Nick Loe-StartupBeginner
asked in Ask the Community
Epic Jira Ref displayed, not Epic Name

When I select Epic Link in the card configuration, it’s pulling through the Jira reference rather than the Epic Name. Epic Name cannot be used as that is a field used in Epics, not other Jira types.What I want it to display is as it does in Jira, if you look at the Epic Link on a Jira it displays the name of the Epic not the Jira reference (which unless you really know your Epics will mean nothing to you!). It looks like it’s using the JQL version of the Epic logic - i.e. “ AND Epic = “Title of my Epic” gets changed in a JQL to “AND Epic = AAA-1234” (or whatever your Jira reference is). What I’m seeing on Miro is AAA-1234 (for example) which is useless to me.Am I doing something wrong, or is this how it’s configured?

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Yulia OsipovaNew Here
posted in Ask the Community
Не отображается app у других участников

Здравствуйте. Подскажите пожалуйста, почему у дргих участников, кому я дала ссылку на доску, не отображается функция dice. Игральная кость у меня видна на панели, а а участников нет. И в поиске пишет, что такого app нет

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Kiron Bondale
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NatabaraNew Here
asked in Ask the Community
Need guidance creating a police suspect wall and timeline

Our teem needs to develop the equivalent of an interactive police suspect wall that would allow us to feature suspects/entities, descriptions, associated images and online links. We also need to (visibly) link various individuals/entities with others and be able to annotate those linkages with descriptions (think of a string and the description of that link hanging on that string). The linkages may not always have to be visible, but possibly visible when hovering over an individual. In addition, we need some kind of (linear/zooming?) timeline that enables us to describe events that can contain links (i.e. news) and names of individuals/entities. The text/names of these individuals/entities would ideally be linked/point to their description on the suspect wall, and if possible, vice versa. I am new to Miro and would appreciate any guidance on which template(s) would best meet our needs, and to know whether Miro is in fact the best tool for us to use (or another is recommended). Of cours

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Mihailo PlavsicNew Here
posted in Ask the Community
Input lag

Hi,I’m using Miro for a while now and I think it’s the best board out there in most ways. There is an issue that I find maddening, there is a substantial input lag from the first line written only getting worse as you write. I use a very capable system, i7-10700K, Samsung 980 EVO SSD (3Gb writes) and 16 GB of 3200 MHz, low latency RAM.My tablet has no issues with latency writing on other boards SmoothDraw, MS Whiteboard, Zoom board etc. On Miro, regardless of platform (Web version, Desktop) I notice input lag that makes it difficult to write.I assume this is linked to the smoothing algorithms that take a long time to process even on a fairly high-end system. Could there be a low latency mode that uses less demanding algorithms, as I see many users have a similar issue.

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Kiron Bondale
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hoodleceoBeginner
asked in Ask the Community
Strategy Map Template - Noob Question - How to add rows to a template board?

Hi, am new to Miro & attempting to learn my way around available templates.I'm creating a launch strategy board for our company, using the Strategy Map Template.I’d like to know… is there a way to create additional “rows” on the template, or are we locked into only having 4 content rows?If so, would love for someone to point me to the right button, or any training info on how to do this.Thanks for sharing your insights.Ron

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Robert Johnson
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Yuliya StrembitskayaNew Here
posted in Ask the Community
Как передать доску на акк другому человеку и чтобы она у меня не отображалась?

Как сделать так, чтобы доска у меня пропала, и передалась полностью на другой акк? Сейчас мы с клиентом как бы работаем вместе и я не могу удалить себя доску, чтобы она не пропала и у него

69392
Robert Johnson
Minton
MintonNew Here
posted in Ask the Community
iPad Pro 12.9 crashes on IOS 14.4

I can’t use Miro on my iPad Pro 12.9 at all. It crashes quickly on a modest-sized board — not a lot on it. I read elsewhere that this issue, related to iPad memory constraints apparently, would be addressed “in this quarter.” I draw with my Apple Pencil in Miro, so if I cannot use it on my iPad, I need to abandon Miro. Thanks!

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Michael Schoch
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SentinelBeginner
posted in Ask the Community
Need a Pop-Out tool that when you click a point or icon it will Pop-Out where you can add long descriptions and/or photos.

Hi guys, so I’m using Miro to create a fictional fantasy map and for the last couple days I’ve been saying how much a Pop-Out tool would be so helpful. Like, you can set up a point of interest, click it and there you can fill out titles, descriptions and photos. Just whatever you want to put into this Pop-Out box. The comment feature is almost like that, except it’s use is more limited and doesn’t allow things like photos. Also it feels more temporary as you can ‘resolve’ it and it will disappear. I feel like a feature like this could be incredibly helpful in many different types of projects and I’d love to see something like this in Miro. It would be game-changing.

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Cynthia LauNew Here
asked in Ask the Community
Zooming in to 1%

I have been using Miro for about a week and so far eveything has been great.But today the boards keep zooming in to 1% no matter what I do. I noticed that if I choose a frame and if I try to work on it, the movement of the mouse on the Miro trigger an automatic zooming into 1%. It goes to even below 1%.It is happening on all the boards that I own.I am unable to do anything now on my project. Can you help? The zooming issue 

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JohanGNew Here
posted in Ask the Community
Lost board

HiI was using miro to do some work for my thesis. When I tried to access it yesterday it said that the board had been deleted and to contact the board owner and ask to restore it. I belived that i was the board owner and is now very confused and stressed. There seems to be no way of knowing who the boardowner was once the board is gone so I do not have anyone to contact. I have sent a request to Miro Support i hopes for help. Is waiting for their response the only thing I can do?/Johan

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Kiron Bondale
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Mira SacherNew Here
asked in Ask the Community
how do I use dates ?

I’m new to Miro and I don’t understand what’s the function of setting a ‘date’ is, when there’s no possibility to get a reminder or an overview with all the dates. or does one of these functions exist already?Thank you!

15381
Robert Johnson
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giovana peruchiBeginner
asked in Ask the Community
Note section is not accepting to paste text

Hii guys! Since yesterday, the note section is not accepting to paste text.I use a windows computer and a desktop app, but it’s not working in the miro web either.Is it happening to anyone else? Or someone knows how to solve it?

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Jared SmartNew Here
asked in Ask the Community
Export Users from a team - CSV/JSON/etc

Is there a way to export a list of users in a single Miro team to a CSV or similar format? Or a potential workaround? 

22531
Eva27
Mironeer
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SeekBluePathNew Here
posted in Ask the Community
Are the frame functions not working?

Hi All.  I can’t seem to create a frame in the location I want anymore.  I have to drag and drop.  I can’t create custom frame dimensions anymore, I have to modify some default frame that appears now.  I can’t create a frame with the frame grid feature off anymore, and I can’t turn the grid feature off either.  Is it still just me?

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Lena Shenkarenko
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philip bothaBeginner
asked in Ask the Community
cannot unlock, move or delete selected elements

I copy pasted elements into a new board to re-use certain templates. What I found is a whole batch of elements, stickies shapes etc. can be selected but that's it, I cannot move them delete them or unlock them. I can still write in the stickie though

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Robert Johnson
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Sebastian KellyNew Here
asked in Ask the Community
Rotate images and PDFs

How do I rotate images and PDFs?

45104
Uwe Seifer
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DSalasBeginner
asked in Ask the Community
Connecting Objects with sticky notes

I am conducting a workshop and want to be able to move sticky notes into the shape (a square), then move the shape and the sticky notes that are in the shape to another place.  When I try to do it, the shape moves, but all the sticky notes and text stay behind. Can’ I “lock” them in place so they become one object that I can move? Or should I be using a frame? 

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Ciara Jones
Ciara JonesNew Here
asked in Ask the Community
Is it possible to carry working Excel Formulas into Miro?

Hi, is it possible to carry a working spreadsheet into Miro where the formulas carry as you add additional rows, i.e. you retain the formulas and can use as a working spreadsheet?orIs it possible to create a link to a working spreadsheet?  Would that be a better solution?Thanks, Ciara

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Kiron Bondale
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STVinMotionBeginner
asked in Ask the Community
Emojis in table turned Black & White

I was using emojis in different colors to mark and better understand a table. I somehow made the emojis turn b&w and now it’s kinda useless and annoying. Does anybody know how to bring my colors back? Thanks!

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LukeGNew Here
posted in Ask the Community
*Invisible/Non-Existent* cards randomly appearing

Hoping someone can help me with this - I keep getting random  invisible cards appearing on my Kanban board. I’m not adding any cards, they just appear when I refresh my Chrome browser. If you look at the attached screenshot the column says there are 11 cards ,but there’s actually only 9 cards. And I can’t delete the invisible cards underneath the cards I’ve actually created.  

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Eva27
Mironeer
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AndreaKrejciNew Here
posted in Ask the Community
As a team member I cannot try Miro when the team I am in is in free mode?

We are testing Miro. My colleague invited me in her free Miro, she has three boards there already. I cannot test Miro by myself in my own team?Thank you

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Robert Johnson
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skepperjNew Here
asked in Ask the Community
Windows app drawing latency

Hi All,I’ve been using Miro for a while on my Mac / iPad combination and have had zero issues with it.My original setup was use the Mac laptop viewing a Miro board and share that into a meeting, whilst using my iPad to actually do the drawing (I couldn’t draw directly onto my mac screen). Performance on the iPad was perfect, albeit with the occasional network dropout.I’ve recently migrated to a windows machine and have connected a touchscreen monitor so I can draw directly on the screen (rather than using the iPad as a secondary device). I’ve noticed that using the Miro app on windows adds a fair amount of latency for me (viewers have the same experience as previously as this is still being shared via a meeting which adds it’s own latency).Issue: When drawing via the Miro app (downloaded directly from Miro.com, not via MS Shop) I experience drawing latency of about 500ms. This makes it difficult to draw accurately and if I’m writing, means a lot of the letters become malformed.I tested

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FrenchSoEasyContributor
asked in Ask the Community
Editable boards for teachers

Hi, I’m a bit lost with plans and it’s limitations.I share content (teaching ads for classes) on Miro boards. Each teacher can download an editable board (I guess custum template will solve this problem), can edit it, put more documents, links, notes, make video chats, download PDFs from fames. What king of pla do I need and what plan the teacher needs?Thanks 

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Eva27
Mironeer
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Gustav KjellbergNew Here
asked in Ask the Community
Previously locked items reverts to being locked

Hi,I have an issue where items in frames becomes locked without any action being taken. This issues related to this previously register question. DescriptionI have multiple frames on my board, in which I have various items such as shapes, sticky notes and tables. These items have been locked by me but later unlocked such that collaborators can edit the content. However, after just a few minutes the items revert back to being locked. This has very negative consequences as it limits the collaboration possibilities. Furthermore, there is no event registered in the board history of any of the actions (active choice of unlocking/non-active choice of locking). I am using the web app with Safari - Version 14.1.2.

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Kiron Bondale
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YheizziNew Here
posted in Ask the Community
Same user in different teams - How does the license work?

At the moment we only have one Team, I would like to have a few different teams, but can I add the same users in different teams without having to pay for an extra license for the same user?I tried to open a new team, and tried to add someone who was part of the existing team we have, but is asking if I want full license or not for this person who already has a license. I hope this makes sense and someone can help. 

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Kiron Bondale
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