Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,756 Topics
  • 22,777 Replies

6756 Topics

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Serdar KilicNew Here
posted in Ask The Community

UML - Frame size is too large

Hello,I’m using the Frame shape in a UML diagram but the smallest height of the frame is quite large and won’t resize down any further. Not sure if this is a bug or the way it is but would appreciate a solution/workaround to condense the size.  

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4 months ago
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Christopher McDowellNew Here
asked in Ask The Community

Google Account Deactivated, Lost All Boards

Edit: Found Solution

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vprds
1 month ago
Peter Schwöbel
Peter SchwöbelGroup Leader
posted in Ask The Community

Icon for creating a new team in the dashboard does not work.

After my account was switched from Consulting to the Business Plan, the "add a team" button in the dashboard no longer works. (To be honest, I don't know if the function was ever available.)I can still create a new team via the settings!  I receive the message "You have joined all available teams" (in German).But I'm trying to run the function once to get rid of the notification in the help area about new functions - which I can't do.Does anyone have the same problem?

4
Robert Johnson
24 days ago
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Ian SavillNew Here
posted in Ask The Community

Merging multiple Talktracks to play as one recording

Hi everyone, I would like to create a presentation using Talktrack and I estimate it will be about 15-20 mins long.I would like to break the Talktrack recordings down to multiple parts so I don’t have to re-record the whole thing from scratch if (when!) I slip up along the way. Is there then a way to merge all the Talktracks together so the whole presentation plays continuously? If not, does anyone have any tips on how to deal with the inevitable mistakes that come along when doing a longer recording?Many thanks in advance for any helpful tips! :0)

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4 months ago
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Tim PerreeBeginner
posted in Ask The Community

Board History icon has disappeared

 Hi all - I wonder if any of you are able to help with this...The Board History icon (normally in the lower left corner) has disappeared (as has the Comments icon that normally is in the same area). The Frames icon is still there. All three icons were there in recent days, but not today.This is happening for multiple boards that I own.I’m using Chrome browser.Hitting refresh in the browser makes no difference.I’m an Education Plan user.Has anybody else experienced this kind of issue, or have a tip on how to resolve it?Many thanks!

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5 months ago
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Paulino LiraNew Here
posted in Ask The Community

Is there a way to force 100% zoom based on the current size of objects?

I have noticed that some boards are created with objects size, especially text, adjusted to a zoom level different than 100%. Is there a way to force it to be 100% based on the current size of objects? So, let's say I am content with the size of objects and want to force the zoom to be 100%. In other words, I want the objects to be shown in their current size after I adjust the zoom to 100%.

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Robert Johnson
4 months ago
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asdasdasdNew Here
asked in Ask The Community

Can't access any features, stuck in 'request access' window.

I cannot access any features or options when I enter Miro. I am only faced with this window, which cannot be clicked away. Can’t press escape, can’t do anything. The ONLY thing I seem to be able to do is request access for existing boards.So what if I want to create a new private personal board? Can’t do that? Why not? Didn’t Miro developers think that was a possibility? What am I missing? I already hate Miro.Wow Miro really boosting and empowering me today.  

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Robert Johnson
1 day ago
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Ekaterina4Beginner
posted in Ask The Community

доски украли?

Добрый день, 21 декабря я обнаружила, что двое моих досок (их было больше, но эти две самые важные) были удалены. На тот момент тариф был бесплатным, я прочитала о похожих случаях и решила апгрейднуть тариф, чтобы посмотреть их в корзине.После оплаты тарифа я обнаружила, что досок нет ни в корзине, ни в избранном, где они точно раньше были. Кнопки восстановить доски, переходя по ссылкам, тоже нет. Я отправила ссылку одному из учеников. Когда тариф был бесплатным, у него было аналогичное сообщение, что доска удалена, после апгрейда появилось более интересное сообщение о том, что запрос на присоединение к доске должен подтвердить владелец.Так вот вопрос, а кто владелец, если не я?В поддержке сослались на security resons и не захотели мне давать данные об ‘админе’. Так же посоветовали посмотреть по сообщениям, кто отправлял мне приглашение присоединиться. Никто мне не отправлял приглашение присоединиться к моим доскам :) У меня есть сообщения от учеников, где Я им отправляла приглашение п

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3 months ago
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DanielSchowiNew Here
posted in Ask The Community

Editing without registration

Hi,is it possible that I provide a link so that guest can join an also Edit?I know how to provide a link so that everybody can edit but each person has to registrate before. I need a solution that joining/editing is possible as guest… Is this possible?

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Robert Johnson
5 months ago
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shelhuskNew Here
asked in Ask The Community

Making boards and giving them to other teachers

If I make boards, can I give a copy of those boards to other teachers who have a Miro account?

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Robert Johnson
2 years ago
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Chiara SirnaNew Here
posted in Ask The Community

Editor rights restriction only on one board content

Hi, I’d like to know how to restrict the editors’ rights on my Miro board. I have a free account and I need to restrict the editors‘ rights on one of the contents I used for my board, just one content (a table). I wish people could be able to write on the table without neither modifying its structure nor deleting others’ contributions. I tried to modify the share’s options giving people the right to comment and not to edit but this solution is not ideal, and not even readable. Could you give me some advice please ? Thanks in advance for your help.Best regards,Chiara 

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Robert Johnson
2 years ago
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EylisNew Here
posted in Ask The Community

I have now education plan and my four boards were done with a free plan, i don't know how to move them

so i did four big boards with a free plan (which  cannot remake from zero, it took 2 weeks).i asked for education plan in the meanwhile, but by using the mail of my university and not the free plan gmail account. now i do not know how to have my boards in the education plan with university mail !i asked for education plan just to have the possibility to download the boards as good quality pdf but it says i cant when i share them , because the account they are made with is still a free plan so i cannot download them neither from the paid education plan . im desperate and dont know what to do 

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1 year ago
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Joanna NowarskaNew Here
posted in Ask The Community

Uploading photos with mobile app gone wrong

Dears, I wanted to share my experience with uploading photos using Miro mobile app. I have done so, waiting for the photos to be seen on the board. As I have taken a few photos I am sure I have seen them uploaded as I had to move them around to accommodate them all on the board. However, once I’ve opened the board via desktop a few days later, there were no photos to be found + no proof in the board’s history of any such action. The support assumes that I have not waited for the photos to be uploaded as the feature works for them. Well, yeah.If you are using the mobile app, please be mindful and check your boards later on (before disregarding the photographed materials). Do not trust the mobile app, it might deceive you. 

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Robert Johnson
1 year ago
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Jo CragoNew Here
posted in Ask The Community

How can I keep boards from paid to free account?

Hello!My organisation wants to stop paying for Miro but we have many boards that I would like to keep and refer to. Does anyone know if these will still be viewable if downgraded? Saving me from sifting through everything and archiving? Thanks, Jo

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Arina Groznykh
Mironeer
1 year ago
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Anne BraunNew Here
posted in Ask The Community

Free account: How do I avoid guests I invbite to my boards to get paying members automatically after 4 days?

Hi,we use a team account (159$/year) and regularly invite internal and external guests to our boards. After 4 days they automatically change to paying members that we have to pay for or manually delete from the list of users/guests. Is there a setting to NOT have them as members straight?   Thanks,Anne

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A
1 year ago
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Alexander ShenkinBeginner
asked in Ask The Community

Add Miro team to Slack channel?

Hi all,I’d like to add a miro team to a slack channel (updates, etc).  I don’t want all my miro activity posted in that channel - just all activity related to a team in miro.  Is that possible?

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A
1 year ago
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Cesar AyalaNew Here
posted in Ask The Community

Cannot pay subscription with AMEX credit card

I want to pay 4 users subscription with Team plan, but “Sorry, your payment trnasaction has failed” appears. Please your help

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Robert Johnson
1 year ago
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Tronje TholeBeginner
posted in Ask The Community

Synchronize PDF with Frame

Hi Community, I want to synchronize an PDF saved in dropbox with a frame in my Miro board, so that my changes automatically update in the assigned frame.  Is there a way to do that? Best Tronje 

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1 year ago
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Fachri NaufalNew Here
posted in Ask The Community

My Subscription is still free

i have paid the subscription, and recieving the invoice and my credit card have deduct my subscription is still free.Receipt number: 2894-6808Invoice number: 402F2832-0001

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Nick_Miro
Mironeer
1 year ago
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Jayesh JoshiContributor
posted in Ask The Community

My Miro access has reverted to Miro free

My company is using SSO, therefore I assume we have a Premium Plan. I am assured by our IT help desk that I am a licensed user on Miro.Until recently upgrading the Chrome to version 103.0.5060.114, I used to have access to create boards etc, lock boards, grant access permission(s) etc. ie a lot more features/control then on Miro free.Now I only have access to Miro free ie I urgently need support to resolve this issue as we need to plan for the next Product Increment.FYI – I have tried the following, however the problem still persisting:Logging out of miro, Stopping/Restarting Chrome, using a different browser, rebooting my laptop

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1 year ago
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Lei YinNew Here
posted in Ask The Community

Lost board needs to be recovered

Hello there,I'm emailing about a board which has been deleted. When I created this board with my partner [EMAIL HIDDEN TO PROTECT PRIVACY] it was accidentally put into her university team and I think the administrator must have deleted it thinking it was useless, this course has now ended so we have no way to contact the administrator anymore, but it's actually crucial to our personal project unrelated to that group.So I'm hoping if you can please take a look at restoring it, my partner has also tried to contact about this.the Board name isYoung Makers Academy boardOwned by biyaomu. Last updated at 10:57PMIt’s been shared with meLink is: https://miro.com/app/board/o9J_kngWPO0=Is there anything you can do?

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Robert Johnson
2 years ago
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applygamer2 legrandNew Here
posted in Ask The Community

Problem W/ ancient account

Hello,Recently, about 3 months ago I started making a video game because I thought it was coolI stopped it about 5 days after. And today i’ve felt the urge to go back to this old project and make it a reality.The problem is I forgot what account I used and after 3 hours of search, i’ve got nothing except for the link to the board.My request is, if possible, a moderator could give me the email / name of the account used so that I can access back this beautiful mindmap.Thanks in advance,Have a good day.

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Robert Johnson
2 years ago
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Dzhastina AkgülNew Here
posted in Ask The Community

Why does conference call doesn’t work

Why does conference call doesn’t work in Russia anymore? 

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Robert Johnson
2 years ago
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Gaia GrantBeginner
posted in Ask The Community

Export edited PDF for participants

I have over 100 frames but want to print off a final PDF for the participants that capture their core workings. (not all the frames with instructions etc). At the moment Miro tech have told me there are no feasible workarounds. (other than duplicating the board and deleting frames). Surely there is a way to print a PDF to PDF to only end up with the pages i want to share????

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Kiron Bondale
2 years ago
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Casimir MorreauBeginner
posted in Ask The Community

0.7.16 breaks Mac app again... afraid to update in the future...

hey peeps, 0.7.16 breaks Mac app again... thats 3 times in a row…It does not give my confidence in your updates, I understand you want to move fast but perhaps do small patches and critical updates separately. To open zoom for a client, press update on miro, and nothing works is not the greatest experience...

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Alyona
Mironeer
1 year ago
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