Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,749 Topics
  • 22,759 Replies

6749 Topics

S
SandrineNew Here
asked in Ask The Community

Chat button does not appear

Hello, yesterday I had 4 guests on my board. 2 had access to the chat function, 2 didn't. Those were on different browsers (Firefox and Safari). Why did that happen and how can we solve it? Thank you!!!

1
Kiron Bondale
3 years ago
R
Rainer FeldbrüggeBeginner
asked in Ask The Community

Recstrict participants action to stickie

How can I preset my miro board to restrict any interaction of participants to creating rectangular sticky notes? Right know we have to train all participants in an intensive miro-course to understand how they create sticky notes and how they transform a square note to a rectangular one. Can I disable all other features for participants - except creating rectangular notes? So I don’t need to train them up front.

1
Kiron Bondale
3 years ago
V
Vladimir MoiseevNew Here
asked in Ask The Community

how many guests can recently edit the board?

how many guests can recently edit the board?

1
Kiron Bondale
3 years ago
J
JocelynNew Here
asked in Ask The Community

iPad does not export image/pdf

For some reason on my iPad (maybe computer too but mine is broken atm) I cannot export my frames as image or pdf.  How to fix this?  

3
F
3 years ago
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NielsCBBeginner
asked in Ask The Community

Possible to export the 'dot-voted' post-its ?

Hi everyone,Do you know if it is possible to export an overview of the ‘voted post-its’ and/or a total list of all the post-its that were dot-voted (preferably sorted from high to low). When ending the voting session the overview list on the left side and the total overview are great. However, it would be awesome if I can export the list and board to a PDF with the votes included. 

2
N
3 years ago
A
Anna CiulaNew Here
posted in Ask The Community

JIRA Cards - Project Level access

Hello Fellow Miro fans,  I have been recently experimenting using JIRA Cards in our projects in Miro. We have a JIRA Instance with multiple projects and Miro with multiple Teams. My desired outcome is to connect different Miro Teams to different projects in JIRA. I can only allow each Team to see their own project. Following the excellent documentation provided by Miro I created the application link on my JIRA server. Subsequently I created 2 web hooks for 2 different Miro Teams. I configured them adding JQL filter restricting the cards to projects specific for each team only. Nevertheless I could still see all JIRA issues in both Miro Teams. I also repeated my test using additional variables in URL (as specified on the Atlassian web hooks setting page), but still was able to see all JIRA issues in each team. It looks like MIRO is currently ignoring both the JQL filter and additional variables. So here are a few questions: Am I doing something incorrectly? Is the behaviour I described

1
A
3 years ago
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ENRD CPNew Here
posted in Ask The Community

Problems for anonymous users accessing public voting

Hello, we have setup a voting board which we need to share with the participants of an upcoming zoom meeting via a link we will share on the day. When we test it with others some of the users cannot see at all the vote now popup window and cannot see the thumbs up icon at the bottom in order to vote. Do the voters need to have a guest account in order to vote or is there something else causing the issue.Thanks in advance for your suggestions and solutions. 

4
V
3 years ago
M
Matthew IngramBeginner
posted in Ask The Community

Azure Cards Imports

I installed the Azure Cards app - I was able to import stories directly from Azure Dev Ops, however, the options to set them a certain color or to tag them are ‘greyed out’.  How do I fix that?  Also, why don’t the story points come over in the import?  thanks

3
Anton Kuksin
Mironeer
3 years ago
P
processorBeginner
asked in Ask The Community

Board has disappeared — panic mode

I don’t usually open boards from my iphone but did so just now. It said something about updating stickies but seemed to hang for a while so I clicked the available ‘x’ in the corner. That took me back to my board list… but the board I was just on is missing. Missing. Gone. And I see no such thing as a trash. I did not ‘delete’ the board. Any ideas where it might be and how to get it back?  

13
R
3 years ago
J
Jakob HolsteinBeginner
asked in Ask The Community

Who is my account admin??

im trying to buy upgraded version, buy as you can see i have to ask my account admin. my questions is who is my account admin? 

1
Kiron Bondale
3 years ago
T
tlenoir
asked in Ask The Community

Billing : change yearly period to monthly period

Hi, I wanted to change the size of the my team (16 to 6). I was initially billed monthly, but when I confirmed, it change my billing period to yearly.I do not know how to change that, is it possible?It’s just that I will be charged with an amount for all the year, and I want to continue my monthly billing.Thanks,Regards,Thomas.

2
T
3 years ago
H
Hjörtur SchevingBeginner
posted in Ask The Community

Background images vs Miro shapes&text

I use Miro a lot for teaching and for large group events. I have noticed if I have many frames within one file then Miro can take long to do the initial load and can be a bit laggy. So when I say many frames, then I am talking about maybe having some common elements for the whole class and then frames for each and every breakout group to work on. I do not want to break this up into multiple boards (files), I like to be able to have a good overview of the work of all groups and I want everyone to easily be able to scan over work of the whole class.Sometimes I have created the design of the boards in Figma and then imported those as either PNG or SVG into miro and then just added in Miro the sticky notes and other elements the studentes need to be able to edit. Other times I create everything in Miro from scratch. I am wondering if anyone knows what is a better option here? I am thinking mostly of the size of the board, meaning is a frame like this smaller (in bytes) if I would create al

3
Marina
Mironeer
3 years ago
L
Largeron MauriceBeginner
asked in Ask The Community

Web browser inside a board or frame

Hi the community !Thanks for the job done here :)is it possible to use web browser inside a board or frame ??I am used to show many websites live to users during webinars and i use zoom for that of course !thanks

5
Marina
Mironeer
3 years ago
M
michele bartoliBeginner
posted in Ask The Community

Stormboard conversion to Miro

Has anyone converted a Stormboard into a Miro board? Any success? Any tips? Any info at all greatly appreciated.

0
M
3 years ago
B
Mironeer
Brad SanzenbacherMironeer
posted in Ask The Community

How does Miro enhance your Zoom meetings?

Hey Community!Brad from Miro here. I need a small Favor:Sometime in the next month or two, Zoom is going to release a new Zapp that will give access to Miro from within Zoom. We don’t have an exact date yet, but we’d like to be prepared with some quotes from users about your experience in using Miro during Zoom meetings. So if you regularly use Zoom and Miro together, could you answer one of these questions for me?Why is it a no-brainer that you should use Miro while you’re meeting with your team on Zoom? What are some unique ways you’ve used Miro to make Zoom meetings more engaging?If you’re not comfortable answering in this thread, please email me at brad@miro.com. If we like you’re quote, we may use it on a landing page, press release, or other marketing asset.Thank you!

1
Kiron Bondale
3 years ago
I
InessaNew Here
asked in Ask The Community

Navigation has changed

Hello, previously I could use the tool “ arrow” to zoom in and out the materials on the board, but now somethings has happennd and when I rotate the computer mouse wheel, the board moves up and down. What has changed? How will the previous functions be returned?

2
I
3 years ago
B
Beatrice NgNew Here
posted in Ask The Community

Help on email notifications for education plan

Hello, I am using Miro to conduct a research project and this involves quite a huge number of students. I would like to ask how come when people follows a comment thread on my board, which belong to education plan, they do not receive any notifications through email even though they subscribed to it? What I did was to sent them the invite link for them to edit my board, and they do have their own email accounts as well, but why do they not receive any email notifications? Also, since I am under student plan, I can only invite up to 10 team members. Is there any way to resolve this issue as this is crucial for my project, thanks!!

1
Marina
Mironeer
3 years ago
M
Marcelo AragãoNew Here
posted in Ask The Community

Paperback version of the MIRO templates?

Is there a book with the printouts/Paperback of the existing templates that I could buy ?It's very useful to go over all the existing templates having a book to study from.I could print also, but is there already a book or PDF with all consolidated?thanks

1
Kristin
Mironeer
3 years ago
A
Anna LawsonNew Here
asked in Ask The Community

Link chart to table data in board

Hey,I’m wanting to display data in a table on Miro and have that link to a chart which is next to it, which displays the data. It doesn’t currently seem possible to do this - the chart is populated by a ‘hidden’ table that I can only access by double clicking to edit it, but isn’t viewable on the board. Am I missing a trick? Thanks!Anna

1
Marina
Mironeer
3 years ago
R
Randy Kendel
posted in Ask The Community

Alignment

It would be nice to be more easily align things. Being able to multi select shapes and align them   

8
Kiron Bondale
3 years ago
J
John CartierNew Here
asked in Ask The Community

Changing Admin account to Occasional license - Consultant plan

Hello!Per this article: https://help.miro.com/hc/en-us/articles/360017571514-Account-Access-LevelsI should be able to change my Admin account to an Occasional license, but that option doesn’t show up in Bulk Actions.  Any recommendations? Many Thanks :-) 

1
J
3 years ago
M
MattPNew Here
posted in Ask The Community

Best way to train free users?

I have an educator account. I have created a board that trains students on how we use Miro. I would like to make this available to everyone in my college. It seems that the easiest way is to save a backup of my board, then share it broadly through our course tools. Students could then upload the backup and go through the training. This is a brilliant plan, except that the free plan does not appear to allow “Upload from Backup”. The students are all on free plans. Any suggestions? 

3
Kiron Bondale
3 years ago
L
Luka GorlatoNew Here
posted in Ask The Community

Sticky services are temporarily not available

Hello, last week had a brainstorming session; I could import the stickies with the image-to-text feature; I wanted to finish the job, but since 4-5 days I keep getting the warning that sticky services are temporarily not available…. any info on when will they be available again? need to decide if I want to do the job manually (many stickers...) or wait for the automated one… thanks

2
L
3 years ago
E
Egor SviridenkoBeginner
asked in Ask The Community

Recommended number of widgets for optimal board performance?

Hi community,since some time some of my board have started to load and react to any left/right or zoom in/out actions very slowly, and so are no fun to use.The Help article is referring to the maximal widget count limit, but how do I see how many widgets my board has? It would be good to know that, let’s say, I am putting too many cards on this particular board, so it’s time to create another board and move some activities there - but need a benchmark recommendation for that.Thanks in advanceEgor

5
E
3 years ago
M
Mira BlagojevicNew Here
posted in Ask The Community

I am looking for a customer journey mapping template that is adaptable and automatically changing when I am adding a new step

Hi everyone, I am new to miro.I am looking for a customer journey mapping template that is adptable and automatically changing, for instance, when I am adding a new customer journey step inbetween.I was going through the customer journey mapping templates and wondering whether its possible to edit each individual step. For instance, I would like to add customer journey steps inbetween while all following customer journey steps are automatically moving. Is there a template that is applicable to my desire? There is no need that it calls “customer journey map”. I am also fine with any other process flow that makes it possible to have a “living” journey / flow. I hope my problem / situation is clear ,-) I  hope that you can help me out. Thanks in advance! Best wishes from Berlin

3
Kiron Bondale
3 years ago
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