My Subscription is still free

F

i have paid the subscription, and recieving the invoice and my credit card have deduct my subscription is still free.

Receipt number: 2894-6808
Invoice number: 402F2832-0001

3 replies

Robert Johnson
Userlevel 7
Badge +12

@Fachri Naufal - A support ticket has been opened for you. You should have received email confirmation.

You can also check the status of the ticket by

  1. Going to https://help.miro.com 
  2. Clicking on Sign in
  3. then select your name and “My activities”
Visual Thinker | Volunteer Community Moderator
F

ok thanks, i hope it can help me

Nick_Miro
Rank
Userlevel 4
Badge

Hi @Fachri Naufal,

Thank you for reaching out! We are truly sorry for the delayed response. I can see that you submitted a ticket in our system - ticket #437***. My colleague Chisaki has already reached out to you within that thread. If you have any questions or concerns, feel free to address them within the thread of ticket #437***.

Thank you!

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