Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,876 Topics
  • 20,352 Replies

5876 Topics

F
Fealla DhàNew Here
posted in Ask the community

Locked out of my board - asking me to login

I started a board and now I am getting this error I have logged in on a separate window but am still getting this issue. I want to get it sorted please as I spent hours on this board. Thankshttps://webwhiteboard.com/board/aKtwTlKvqLh6HkI6UojemrQWFxnu57Id/   

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Robert Johnson
1 month ago
M
Matthias KrehlNew Here
posted in Ask the community

Path to grow miro from single consultant to several colleagues

What is the growth path for a single seat with consulting plan to a few key users in our organzation talkinmg about business plan? Do I “upgrade” from consulting to businjess and then add my colleagues? Should I stick with my consulting plan and my colleagues are supposed to sign up for business plan? I imagine this is a typical step in a SMB’s life cycle of using miro. Any thoughts?

1
Kiron Bondale
6 months ago
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Nora Batty BeckNew Here
posted in Ask the community

Mind map trouble

I have made a couple of mind maps now. But twice now, the board has stopped working and the mind map is suddenly missing from the fram. If I go back iin history. I can find it, but it’s distorted and it’s so far away from the frame that I can’t find back. The map has been flippend and some of the nodes is all mixed up and some has been sent far, almost like it’s lost in Miro space. If I go back in the history version, it only takes me to where that specific node is now, not to the version. I have spen hours on this and really don’t want to do it one more time. Har anyone encountered this before and can advice on a solution?  

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2 months ago
A
AcssinationNew Here
posted in Ask the community

i cant edit anything on my board [MOBILE]

Everytime I click on something, it instead zooms on it.

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Robert Johnson
27 days ago
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ProcurementNew Here
posted in Ask the community

Does miro business plan provide a free of charge invoice manager account?

We plan to buy the Business Plan. We need a special account. Let me say an “invoice manager account”.  He only has to handle the company infos, credit card credentials and invoices. No need to be a member or admin or work with the miro app. Therefore that account shoud be free of charge. Does miro provide such an “invoice manager” account?Thanks and regards

1
Kiron Bondale
5 months ago
T
Terry K BellBeginner
posted in Ask the community

I deleted frame, now receiving missing link error on load

I deleted a frame because every time I opened my board, Miro would automatically scroll to that frame. It was a nuisance and I didn’t need it anymore, so I deleted it.Now when I login to the board, I get an error “Sorry, the linked item has been deleted from this board”.So there was somehow a link that was automatically taking me to that frame - I don’t know how I did it, and I would like to find it so I can change it to a frame that actually exists.Can someone help? 

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T
2 months ago
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Yuri BoonstraNew Here
posted in Ask the community

google drive integration error

When I want to authenticate my google drive integration into miro I get the following error{ "error" : { "message" : "Internal Error", "reason" : "internalError", "code" : 500 }}When I check my google security 3th party. To see if there was a connection made it does not show miro trying to do this on a iPad Pro 2022  

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Y
2 months ago
M
mirouserpdNew Here
posted in Ask the community

Present on one monitor, move freely on another (same board)

I am conducting a presentation on video call.I am using two monitors.I want one monitor to display a board in ‘presentation mode’ (which I will share with the call participants)I want my other monitor to display the same board NOT in presentation mode, for me to move freely around, take notes and read the presentation notes which I have written down next to the slides that I am presenting. (I do not want to share these notes and my movement on this board on call) I am sure this used to be possible, but now when I click ‘presentation mode’ both monitors automatically start presenting, even if I am using Miro desktop on one monitor and web based on the other.The only slight workaround I can see is to logout of Miro on one monitor and send an invite link to a different email address to access the board. But this is not ideal and limits the features I can use.

1
Robert Johnson
1 month ago
E
Ekaterina RegerNew Here
asked in Ask the community

mistake in transaction

I tried to buy a Miro starter plan, and there are 2 transactions from my card. I suppose there was a mistake because my plan is still free but the money was transacted 2 times. How can I solve this problem?

1
Robert Johnson
6 months ago
andyvdg
andyvdgActive Contributor
posted in Ask the community

Allow Google Image search for visitors

While I understand the commercial reasons behind why Miro wants to “encourage” everyone to sign up for an account, the last changes that now restrict visitors tool sets are not ideal for us as a training provider. We have chosen Miro as our primary platform exactly because it was very open to allow us to have visitors without any restrictions and more importantly without constantly nagging them to sign up. We’ve even moved from a consultant to an Enterprise plan and so far have several thousands of boards for courses we’ve delivered. The problem we have now, is that some exercises we run rely on Google Image search which is not available anymore. I know the workaround of going to a new tab, searching and copying and pasting. We had to painfully walk through that when Google Image search was down last year. Please allow us choose the tools we need for our visitors - especially on the Enterprise plan.  

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andyvdg
10 days ago
K
KleetundoringolagerNew Here
posted in Ask the community

Big Mindmap in 4 Different Formats - Any Way to Import

Hi,I’ve made an extensive mindmap and tried it in 4 different application. So far I have the file in these format: FreemindMindmanagerXmind Is there any way I can import from these existing formats?  Sincerely,Klee

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K
3 months ago
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Thina LubbeBeginner
posted in Ask the community

Still no sub folders and Admin's are Limited

We are a game design and digital art company and although Miro bords are amassing the ops and admin side lack 2 very very big things firs no folder structure to organize bords under projects, this is after 3 years of it being on a “wish list” and Admins  do not mean much as you can not get a view of the whole project and all the bords created on a project. Since I am complaining it should be Project > teams > bords.If anyone has a way to either see all content under a team or  make sub folders I would appreciate the help?

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T
2 months ago
B
Bettina MartinNew Here
posted in Ask the community

Hide the ADD button

How do I get rid of the + button. It makes it impossible to select elements on my board that are adjacent. I am on the browser version. Thank you.

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2 months ago
J
John KennedyNew Here
posted in Ask the community

I'm the only user

Hi I'm the only user, however when I login Its telling me that I'm a viewer and I cant now edit my work. Any advise please 

1
Robert Johnson
4 months ago
Don Morris
Don MorrisNew Here
posted in Ask the community

Which Template to Use?

Just getting into my Miro journey, the whole whiteboarding thing, actually. Oh, I have used real whiteboards in the past, but I was unaware of the vast range of options for organizing projects and data. And that’s where I’m getting bogged down. How do I know which template I should be using to solve for a particular need? The previews don’t give me quite enough information to make a choice. I’d love to see examples (ideally a video) of how each type is used; is there a course in the Academy I should be starting with, or maybe another (external?) resource that goes into a bit more detail?

1
Kiron Bondale
2 months ago
M
Miryam ZeschkeNew Here
posted in Ask the community

Image wont move - glitch occurring again

Please see below: glitch is happening again - image is not locked.Image snaps back to its spot whenever you try moving it. Issue is not resolved 

1
Kiron Bondale
6 months ago
C
ChristophMayNew Here
posted in Ask the community

Pricing for Main account with Coaches who take part

I am consulting and coaching people. And want to upgrade my free account to at least basic.  But the system says, I need to pay another user for each one who can access the board.My clients need to edit in the board - just one board. Is it really necessary to pay full price for everyone who temporarily works on a single board?Is there a pricing model that is covering this? best regardsChristoph

1
Robert Johnson
3 months ago
P
PylerNew Here
posted in Ask the community

Lost boards

Earlier this week i lost 3 boards that my team and i have been using for the past 17 months. i have read the blogs on how to recover lost boards but our free plan stood no chance.If there’s anyone out there that can help these are some of the board links  

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P
5 months ago
H
Hind KarimNew Here
posted in Ask the community

Connection Line shaping doesn't update

Hi everyone,I’ve made a swimlane flowchart where I have a few connection lines connecting to different parts.I’ve had to edit the connection line beyond it being just a straight line so that it looks neat when connecting to other parts (e.g. some lines have three different curves in them to connect nicely to the next piece). For some reason these curves aren’t updating at all and seem to go back to a shape that is making the board look messy. I’ve tried changing them back several times to how I want them to look but everytime I refresh, it goes back to the same messy lines.Does anybody know how I could fix this?Thanks!

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4 months ago
A
Alex253534New Here
posted in Ask the community

Tutorial seems to be in the way

I just started with miro, and there seems to be a tutorial, and it won’t vanish. A blok box at the button says ”Left click and drag to move” , and even when I do so it won’t go away. Also, most items are geryed out. WHat is going on?

1
A
1 year ago
W
Westmore SmithNew Here
posted in Ask the community

Former Paid AWW user

I don’t understand how I paid for an AWW membership back in September  2020. Miro takes over and  I  was told I  would keep the same features for another year and now when I go  in, the boards are locked and asking me to upgrade asking for $1300 to start. What is this all about?

1
Robert Johnson
2 years ago
T
Tim TharringtonNew Here
posted in Ask the community

Editable ... by whom?

Perhaps this should be obvious but …I have a Free account.  When I run out of editable boards, and the others become View Only, does that mean that I can no longer edit them, or simply that others can’t edit them?

1
Kiron Bondale
1 year ago
J
Jaipriya.PandiyanBeginner
posted in Ask the community

How to Remove Visual Table Text

Hi There,Anyone could help me with deleting the Text in MIRO Board.I have used "visual table" and also did copy/paste from excel. However there is now "text" inside of the board which I need to delete, But I can not do so. 

1
Kiron Bondale
1 year ago
A
Alexander SwordsNew Here
posted in Ask the community

Pull connections through shapes

I want to be able to create a whole bunch of shapes/stickies during brainstorming, and then afterwards while I am identifying relationships drag a line from the start shape, through a bunch of others and then let go on the last one and for Miro to create all the separate connections for me. So I can click and drag once, but connect multiple shapes to end up with: 

1
Kiron Bondale
1 year ago
J
JakobPossertBeginner
posted in Ask the community

Move while Loading Content

It would be great to be able to move items while they are still loading. Very concretely, photo captures from the phone.My reasoning is that the most important thing for me when using Miro alongside other mediums - in my case a lot of paper (and whiteboards) - is the speed of capturing and putting it into the right place. If it takes a long time to load I need more time to get into my workflow again.

1
Kiron Bondale
2 years ago
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