@Fachri Naufal - A support ticket has been opened for you. You should have received email confirmation.

You can also check the status of the ticket by

1. Going to https://help.miro.com 
2. Clicking on Sign in
3. then select your name and “My activities”

ok thanks, i hope it can help me

Hi @Fachri Naufal,

Thank you for reaching out! We are truly sorry for the delayed response. I can see that you submitted a ticket in our system - ticket #437***. My colleague Chisaki has already reached out to you within that thread. If you have any questions or concerns, feel free to address them within the thread of ticket #437***.

Thank you!