Ask the Community

Hello - I’m working with a team that’s creating a digital mock-up of a physical poster that we need to print and ensure the size will transfer over appropriately. Can someone direct me to how I can measure or ensure the miro frames I create will translate to a physical print size?

Hey all! I’ve noticed this issue in the last two weeks. Gifs with unique names are being disconnected and turned into “image.png”. This has happened twice now. The first time it was noticed was two days after adding the gifs to the file, all the gifs had been changed to “image.png” and were no longer gifs. This happened again today but only 30 minutes after adding a gif (other gifs on the board were not affected). I am adding both gifs I have made, locally from my computer, and gifs from the internet (copy and pasted). It seems that regardless of their location (or even size) this issue is reoccurring. This doesn’t apply to ALL gifs though, gifs in other boards remain gifs for weeks and so far have not disconnected. Does anyone know why this is happening? It’s creating a big issue for our motion designers and clients as we use Miro as our main presentation format in meetings. Thank you!

I see some comments in the sidebar when i click on one of them Miro jumps to the note section on the right side. And shows the error “sorry no comment does exist’ How do I delete these useless comments from the sidebar?

So, I’m working with Miro’s gannt chart template and trying to extend the columns, which contain a merged top header row.  Yesterday the challenge was being able to resize the columns, finally discovered that it only works if you’re zoomed in to a certain degree.  Now I’m trying to select the top header row so that I can get the menu icon merge the cells, like I did for “Fiscal July - P8”.  It worked once by magic for that first section of the table, but now it’s impossible no matter how I click / which mode I cycle to.Anyone know what to do?…  thank you. 

Hello miro team, I need some help for frames.  In order to create a presentation, if I'm not wrong, we need a frame. But once i created a frame it always stays in my mindmap. However I want it to stay as a layer. Whenever i need then i want to see them. In many other mindmapping tools like mindomo etc, they have a presentation page. In those pages you can create as many frames as you can. And those are not seen in your own working area. But in miro, when I create a frame to make a slide, it always stays in page and causes confusion and distraction.

When I import an Excel file, extra empty space is included to the right and bottom. I checked the Excel file and ensured the last active cell is correct.  How do avoid this extra white space or is there a way to crop the image once imported?

hey guys, could someone help me?I was working on a board with a lot of content.When I pasted images from another board and resized them I got that "syncing…" pop-up, and then everything disappeared.Can't undo, and if I duplicate the board it's still all blank.Do not know what to do.

Hi, I need to give edit access to my whiteboard but the ‘Can edit’ setting is not clickable in the ‘Anyone with the link’ option. Is this because of the plan I am on or do I need to do anything else to enable edit access to anyone with the link? Thanks!  

How can we use MIRO or templates for development of KPI ??

We use Azure group provisioning to assign users to Miro teams.  Is there a way to disable team admins from inviting users to their teams?  We want this to be entirely controlled by Azure system admins where users get access to Miro Teams they need to join by adding them to the corresponding Azure security groups only.

Is it possible to add a frame around several other frames to make them a sort of collection and then be able to move just the outer frame? Running a series of workshops, I would like to put a big frame around one lot of workshop frames so they can all be easily moved around, categorised with a title etc. but still on the same board if I want to reference them, and not locked or in a group as I may want to access individual frames for moving. Hope this makes sense - I know you can put a frame around them but the outer frame moves without picking up the inner frames.

Hi all. I’m working on a board that I have editing rights only. I need to transfer the board to a new account or copy paste the work across. I don’t have admin rights to do so but I also can’t see who owns the account the board is sitting on? Anyone know how to source the board owner? Thanks! Clicking on the board name does nothing.

when im sending frames to miro, after a while or if i do it from a separate figma user, when i sync changes the plugin creates new images on miro, instead of overwritten the already synced ones.it appears that miro loses the relationship link between the previously synced frames on figma. any solution? has anyone encountered this?

None of these tips work, unless I need to write some javascript code to enable a simple feature as to moving the sticky notes or any other object that I am putting on my board. Ridiculous. I am about ready to just do this on Figma. The templates make no sense (journey map, user map, affinity map) none of which are aligned to how I would actually use them.   

important question for me...if someone knows please answer

Hi! I would like to add 12 dates to the board and then have a kind of grid under it! (It’s to plan screenings during a film festival)And I was wondering whether this can be done automatically? And then I also have a newbie question: how can I resize the post its to exactly the same as the cells in a table (or viceversa)? Thanks in advance!Daria

I am working with my Citrix administrators to provide the Miro Windows app from Citrix Workspace’s Apps. A Citrix Workspace user can launch the Miro Windows App, but cannot get past the SSO authentication.Following successful authentication, the “Signed in Successfully” browser window does not transition back to the Miro app and the “Open Miro app” button is unresponsive. The Miro app stays on the “Redirecting to SSO Provider” screen. Clicking the “Back to login” link takes you back to the login screen.Has anyone in the community successfully installed and launched the Miro Windows app from Citrix Workspace?

 after Duplicate main mapone touch All ‘CC’ Text → change ‘TT’How can I change the same letter at once? I don't know how, so I'm changing it one by one now.plz comment resolution  

Hi all,Other than creating a custom template with a brand-formatted ‘slide’ if you will for internal presentations, is there any other way I can enforce brand colours and guidelines in Miro?

Help me out someone, please!I’ve been using Miro for half a year now, everything worked smoothly, but 2 days ago I accidentally did something, and NOW the ‘Double tap to add the last object used’ feature is not working.Now, if I double tap on the board, nothing appears, neither the T for the text, nor squares or stickers. How can I have that function back? Please, I hope someone knows.Thank you <3

Hi community!I deleted an old user, which also led to deletion of his boards. We're on the Free plan.We still have the URL, screenshot shown below.I found https://community.miro.com/ask-the-community-45/deleted-user-also-deleted-boards-4116 and https://community.miro.com/ask-the-community-45/deleted-user-ends-up-deleting-board-2015. For our team, and myself (Admin) there is no trash can showing (screenshot).As far as I know, the his old boards were transferred to me.   

My company is using SSO, therefore I assume we have a Premium Plan. I am assured by our IT help desk that I am a licensed user on Miro.Until recently upgrading the Chrome to version 103.0.5060.114, I used to have access to create boards etc, lock boards, grant access permission(s) etc. ie a lot more features/control then on Miro free.Now I only have access to Miro free ie I urgently need support to resolve this issue as we need to plan for the next Product Increment.FYI – I have tried the following, however the problem still persisting:Logging out of miro, Stopping/Restarting Chrome, using a different browser, rebooting my laptop

Dear colleagues,We are using Miro Kanban with several swimlanes, and for an easy visual differentiation we have setup a dedicated color to the cards in each swimming lane. However if I click “+” to add a card on a certain swimlane, it will not keep the color of the card above it but will use the latest color I selected somewhere on another card (if I am lucky to work on the same swimlane the card will be added in the same color, but normally I would need to manually switch the colors). If I duplicate a card - I will need still to do some manual work by e.g. removing tags or so. Is there a way to setup the Kanban in a way that when I add a card on a swimlane it will keep the color of the previous card on that swimlane? An image attached to illustrate: where the black arrow is, I would like to click and get the navy colored card as the above and not yellow (last color used somewhere).Thank you!  

I copy image from Photoshop and it appears in Miro. Now i want to copy it back but Ctrl+C do not copy image back to clipboard. Its very hard for concept artist use Miro as reference board/mood board tool because its hard to copy content back from it to professional software.

What are the names of the 4 tool bars in Miro called? In each corner?