Ask the Community

I am not a native English speaker, so a little help would be nice. I read the ToS, and here is the quote: “...Customer may access and use the Service only for its internal business or personal purpose...” what does that mean exactly? Can I use the software for presenting my ideas, journalistic work, design philosophy in a youtube video, essentially being a presentation tool?I am not sure if this would be qualified as a personal purpose or internal business.In this regard, is there any difference between the free version and a paid one? A lot of software/service does not allow generating revenue by using a free version and/while streaming it.

Am I the only one who thinks the sign in process with Miro is one of the worst ever? When you use Google to sign in the desktop modal on Mac NEVER remembers your password. Worst still the lag / delay is the longest I’ve ever experienced. MIRO SORT IT OUT!

I am an business consultant and I use Miro on daily bases. As being happy with services provided I would like to promote Miro to my clients. Where can I join affiliate program? I was trying yo google it but with no success so far. Thanks.

I have the free tier and I’m trying to create a new board. I’m only 3 allowed editable boards at a time. I’m fine to make one of my existing boards view-only but the Miro suggestion of the board it will make view-only is one I actively work in. How do I specify which of my current 3 editable boards, the one I want to make view-only.

Hi Community, we are planning to upgrading our licence to Consultant and would like to deactivate the sharing link on a lot of boards (>500). Is there a possibility to deactivate all sharing links inside a project or at least see if they have an active sharing link on an overview?I am able to use Insomnia if this would be only possible via REST. Viele GrüßeSimon

I’m using Miro in a class of 30 that includes stickies and text boxes.  I have 1 student who uses stickies fine, but whenever she types in a text box, the font compresses dramatically in appearance, even though the stated font size (12 pt) stays the same as every other students.  There’s also lots of extra white space, so it’s not that she is writing too much. It’s so compressed that no matter how much I zoom in, I can’t read what she’s entered. Any idea what’s causing this to happen?  She is using the web version of Miro from a PC.  I have suggested she download the Miro app and see if that changes things.  What else can I recommend?  Thank you. 

What is the real difference between a Business-Plan and a Consultant Plan? For me it’s just the SAML-option which is included in Business. Consultant can have multiple workspaces. Is that really everything?  I am asking because I am unsure wheter to pick the Business or Consultant plan.  Thanks in advance :)

Regards! How to make 3 copies of the same image and if I replace one of images anothers two are replaced automatically?Thanks!

Hi,I have a problem where some frames lose their drop shadow, and some don’t (see picture under). The frame without shadow was duplicated from the one with the shadow, so I don’t see why that should change the appearance of the frame. Anyone been struggling with the same and might have some answers?Thanks!  

Hello everyone,I can not unlock an object, that I posted to a board. I was invited to a board and I have editor rights, but can not see the unlock function. I understand that there is a long press on the lock icon to unlock an item but any long press is unresponsive. The piece I am trying to open is a 7 page pdf called Stephen Della Casa Works. See a screenshot of the front cover below. Any ideas would be great.   

When copying/pasting frames sometimes Miro just past the name of the frame. I am working with a Mac. Could you please help with this? It seems quite random. Sometimes copies the entire frames with content but sometimes just only the name’s frame. Thanks, Fabrizio.

I have an educational plan. I am trying to access the settings to adjust the notifications, but I only get a blank page everytime I try to. Not sure what is the reason? Help?

I’ve been using miro to run activities with my research and design students. Only one seems to be having the issue with their laptop overheating.  I found these posts, but it didn’t seem like there was a follow-up if any of the solutions worked. I am having them try out the method mention and see what they find.https://community.miro.com/ask-the-community-45/laptop-overheating-7290 https://community.miro.com/developer-platform-and-apis-57/create-new-card-type-3638If anyone has advice, I’d greatly appreciate hearing it. It’s sad to not have them collaborate with the other students for our activities. 

Hi all, It’s been a few weeks since we launched Miro Verified, a way for you to earn skill badges on Miro Academy. How are you currently using those badges today or how would you like to use them in the future?I’ve added my badges to my LinkedIn profile as a way to share my skills with Miro.

We are attempting to take Miro instances that were previously seperate, and consolidate them all (docs and users) into 1 account. How, please?

Hi,We noticed that provisioning logs created failure status for users who are de-provisioned from Azure AD Group to Miro. Attached a screenshot of the failure status. But actually, users are moved to deactivated users in Miro Enterprise. How to fix this failure status on the logs? Any help would be appreciated.   

anyone have halloween retrospective?

I am very excited about this feature - I soooo want to get rid of using Teams. I signed up a few days ago (after getting an email) but have heard nothing - not even a confirmation that my sign up was received. Anyone know how long the process from sign up to access takes?? Or have I missed the Beta boat 

I'm not able to upload images to MIRO online and I installed the application, but I still can't upload images to my project.Google is on the latest version and the problem persists

As of 4/10/22, I can no longer use my keyboard “down arrow” to rapidly skip through my frames index in the left-hand sidebar. What I get with my down arrow is the scrolling of the entire board (like what I get with grabby hand pointer). Is this a new nav design? Anyone else seeing this? Can I toggle back!? 

I often use Miro to do presentations. I’ll create frames where I show the sidebar on the left and click through them (I know about presentations, but there are reasons this way works better at times - mostly in that I can jump around).It used to be the frames were centered in the space to the right. Now they seem to center on the screen having the left part of the frame be covered by the sidebar.I know they did an update.Are other people seeing this? did they add an option to do it the old way? Or do I have to now go back and fix a lot of miro boards?

Pen icon is not appearing for one user, how can we solve this?

Hi everyoneI’m using Miro (on the Education plan) with Engageli and I’m having an issue with the integration. I realize that Engageli is still quite a niche platform so other people may not have much experience with it, but I think the integration works in a similar way to the Zoom-Miro integration so it would be useful to hear from Zoom users if you’ve had a similar problem.My issue occurs when I launch Miro inside Engageli. It brings up a board picker so I can choose which Miro board to share, and until recently this was working really well. But today I created a new board in Miro (with the same same account I use for Engageli) and for some reason it isn’t appearing in the board picker within Engageli. This means I can’t open the new board in my Engageli classroom. My old boards are still in the list and I can open them fine, but I’ve created a few new boards as a test and

Hi I changed teams internally recently and now nothing in my Miro works. I cant even access my profil settings to delete my profil, create a board, see any boards, join a team - nothing - neither on chrome, edge or the desktop app. I have no idea how to solve it. The only features that I have access to are “Apps & integrations”, “API & Documentation” and “Log out” When I click the “+” to join a team I just get a pop-up to ask to join some former team I once was a part of. Best Lars  

Hi. I just don’t get it, if there’s any possibility to move certain projects from one team to another.Is there any way to do this? CheersDaniel