Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,759 Topics
  • 22,792 Replies

6759 Topics

J
Jyotsna WaseNew Here
posted in Ask The Community

Owner of a Miro Board leaving the company

I work on a Miro board as a ‘co-owner’. The owner of this Miro board is about to leave the company. Questions -Once they leave, do I automatically get the Owner access? Do I lose the board? Do they need to make me the Owner before leaving?Thanks!

1
Nick_Miro
Mironeer
1 year ago
K
Kate McRae
posted in Ask The Community

Does anyone else always end up at 1% Zoom on their board?

Hi all. In my team we always find that even though we start new boards at 100% zoom (the default) - that by the time we’ve been working on them for a while, we always end up making everything bigger and bigger until we are at 1% zoom.  We consciously try not to do this - but it just happens. Every time.  We find it a real pain.   Has anyone else struggled with this? Or does anyone else have any techniques for ensuring that this doesn’t happen? 

1
Nick_Miro
Mironeer
1 year ago
J
Juliana FurlanettoNew Here
posted in Ask The Community

Interactive Wireframes

Is it possible to create an interactive wireframe such as in Figma (for example) where we create the landing page mockup but we can add an action driving to another page creating a customer journey?

1
Henrik Ståhl
1 year ago
S
SwacsaNew Here
posted in Ask The Community

Identify unknown owner of a miro board

I got a miro board URL, I have edit permission, but I can’t figure it out who is the owner.If I open the Board Detail panel there is not any owner section:  There is not any Histroy / Activity function next to the Frames and Comment buttons:  How can I figure it out? 

1
Robert Johnson
1 year ago
A
ArturasFNew Here
posted in Ask The Community

Migration from Whimsical and FigJam

Hello, is it possible to migrate whiteboards and diagrams created in Whimsical and FigJam?

1
Nick_Miro
Mironeer
1 year ago
T
Thili De SilvaNew Here
posted in Ask The Community

How do I delete a slide in a Miro template, when Unlock All doesn't work?

How do I delete a slide in a Miro template, when Unlock All doesn't work to individually select the slides you want to remove?

1
Arin
Mironeer
1 year ago
S
StyvenNew Here
posted in Ask The Community

Where is my MIROOOOOOOOOOOOOOOOOOOOOOOOOOOO

Hi, I have created a Miro dashboard and now I can’t find it !  They say : I don’t have access !How I could keep back my Miro because it’s few hour of work ! Thanks

1
Robert Johnson
1 year ago
SinaSB
SinaSBNew Here
posted in Ask The Community

"Entire page" capture BUG in Miro web clipper

Web clipper Entire page capture exampleI am trying to capture an entire page of a website but the bottom page banner appears at the end of each automatic scroll. I found another chrome extension (GoFullPage) that works much better and maybe Miro can look up to using their insights.

1
Arina Groznykh
Mironeer
1 year ago
J
Johannes StröbeleNew Here
posted in Ask The Community

Switch orientation of mindmap

Dear Miro Community, is there a way to switch the orientation of a mindmap from left to right? I want to organize multiple mindmaps around a note and don’t want to change the orientation of the already existing right-oriented mindmap to the left manuelly to for each text block. 

1
Kiron Bondale
1 year ago
M
Mike_32Beginner
posted in Ask The Community

Miro is laggy and slow and it takes few seconds when moving sticky notes

Miro is very laggy and slow. For example it take a few second when moving sticky notes. I have seen similar issue on posts that were posted 8 months ago describing the similar laggy issue. https://community.miro.com/ask-the-community-45/are-the-board-suddenly-very-laggy-and-slow-10024?postid=41453#post41453

1
M
1 year ago
J
Julie PapkeNew Here
posted in Ask The Community

Exporting images to presentations

Hey all - question:  how do you export miro images for best quality?  I've tried the miro resources, cut and paste, SnagIt, you name it.  they look ok in PowerPoint, but when you zoom in, you lose all of the resolution.  has anyone found the magic recipe?  thank you!

1
Robert Johnson
1 year ago
V
Victor KozlovNew Here
posted in Ask The Community

payment section

Can you tell me how I can delete a certain (and only) card in the payment section?

1
Alex Severiukhina
1 year ago
E
Elmira PNew Here
posted in Ask The Community

Работа с Юзерами

Как пригласить пользователей в качестве анонимных приглашенных редакторов или пользователей, не входящих в команду?

1
Robert Johnson
1 year ago
D
David DickNew Here
posted in Ask The Community

Miro embedded zoom session expiring constantly

I am just starting to experiment with the Miro app for Zoom and in the collaborative mode, Miro keeps presenting a message “your session has expired”, then it refreshes and I can keep working again for a few seconds before it pops up again. This is very disruptive. Is anyone else experiencing this issue or does anyone have a resolution?  

1
R
1 year ago
M
Marcio E B ChamoneNew Here
posted in Ask The Community

Problem with password reset via email

Hi, we recently acquired Miro's corporate license here at the company and we have the mission of migrating the boards of some free accounts to our corporate account, but the people who were Team Admin of the free accounts left the company, as we have access to the email of them we are trying to reset the password and receive the email in the mailbox, but the email does not arrive. The e-mail account receives external e-mails, but does not receive from Miro's password reset. Has anyone had this problem?

1
H
Mironeer
1 year ago
U
Uliana HodovanetsNew Here
asked in Ask The Community

phone app doesn't load

Hey, everyoneI have the problem with my mobile app. It seems that it loads but in the end it just reloads again and again and never shown me the board. What could it be?  I'll be thrilled to hear about any ideas 

1
Robert Johnson
1 year ago
C
CalabrasBeginner
posted in Ask The Community

Can I save all of my whiteboard notes in full?

Can I save all of my whiteboard notes in full? I have been writing a large whiteboard and want to fully export it to my computer and other devices. Help me please. Export as PDF or Screenshot does not help, it only selects a small area, and I need the whole document offline, because for some reason Miro does not load this board from my iPad and iPhone, why? I would really appreciate your help!

1
Robert Johnson
1 year ago
C
CalabrasBeginner
posted in Ask The Community

Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer?

Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer? The board contains a lot of important and useful information, but Miro always reboots on the phone, and everything works fine on the PC. I tried to reinstall Miro and download new versions, nothing helped. Tell me please.

1
Robert Johnson
1 year ago
B
Bjorn Gulpen-SpekNew Here
posted in Ask The Community

Can't access (input password) board on iPad,

Hi everybody,I have problems with Miro on my iPad. On my desktop (Mac) I’m logged into (browser) my account and I can access several boards (I starred them) which are created by others. I can access them even when they are password protected. I get prompted with a password input box and the next time I try to access them, I don’t have to anymore, since the desktop remembers the password.Now on the iPad it’s a complete different story. There I’m logged into my account and I can see the starred boards. When I tap on them I get the screen below:It doesn’t pop me something to insert my password and even when I tap on the options for showing the keyboard or using NordPass, it’s doesn’t show me the password prompt either. There is no way for me to access these boards. What am I doing wrong?PS: I allready tried removing the app through Settings > General Settings > iPad Storage > Miro > Clean/Remove App. That’s NOT working and DOESN’T solve the issue.Please help anyone..Cheers Bjo

1
B
1 year ago
M
majid yazdaniNew Here
posted in Ask The Community

sanction against Iran

HelloI am from Iran.Recently, news has been published that part of the technology sanctions related to Iran have been lifted.Does your site also include this topic?

1
Manouska J
Mironeer
1 year ago
G
GUILLERMO GIAMBASTIANINew Here
asked in Ask The Community

Problema con tablero anteriores

Saludos, desde hace un tiempo tengo una cuenta educativa e hice muchos tableros y puedo acceder a ellos  pero no puedo editarlos. Puedo verlo, pero no puedo editarlo y tampoco puedo verlo cuando ingreso a mi usuario, y así con todos los demás tableros que tenia, agradezco si alguien me puede ayudar.

1
Yadira
Mironeer
1 year ago
B
Barbara QuinnNew Here
posted in Ask The Community

Recover board past 90 days

Is there a way to recover after 90 days a MIRO board

1
Kiron Bondale
1 year ago
C
Carlton LambNew Here
posted in Ask The Community

Tool Menu Disappearing

We are using Miro on multiple 85inch BenQ touch screens and the tool menu disappears. We are not able to get it back. From then on you are stuck with the tool you were using when the menu disappeared. This is happening in multiple locations.Extremely frustrating. Please help

1
Robert Johnson
1 year ago
J
JayBeeNew Here
asked in Ask The Community

[BUG] PDF export

I am really stuck on my delivery of the content of one specific board!The frames of the board are populated with a mix of standard Miro components and (cropped) images.When exporting more than one frame (in best quality) results in a PDF with changing (each time) mix of normal, empty and partial empty pages.I tried another similarly populated board, it did not have this problem I tried copying my frames to an other board, had same problem I tried exporting one of the failing frames it worked fine I tried exporting in low quality, fineI am using an SSO enterprise account, if that might influence your answer. Assistance appreciated, ​​​​​​​

1
J
1 year ago
W
Wesley HamstreetNew Here
posted in Ask The Community

How do I stop MIRO from autosizing a grid based on story card movement/resizing? This default is evidently not even a default, as it cannot be turned off...

While I am not a fan of Miro, I am forced to use it and continue to find much of the product annoying and not well suited to its stated purpose as a collaborative easy to use tool.  Lately the most frustrating feature is the default setting of having story cards that are on a grid snapped/attached to grid parameters.  There is no apparent way to disable this feature.  Any time I have to adjust the size, or location, of a card on my grid based roadmap - I have to remember to hold down the CTRL button or the grid stretches to accomodate the card.  I can’t imagine a document that requires card sizing and/or location changes more than a roadmap.   P.S.  The strange sizing of the “whiteboard” at 1% is beyond comprehension!  Whoever did this needs to be fired immediately.  I have to create giant objects to read the font and build out the cards, then reduce my view to -1% to see a complete view of the document/object I am creating.  Sharing screens and presenting is a nightmare of zooming in

1
H
Mironeer
1 year ago
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