Ask the Community

When I login to Miro, I am just met with an animated screen with the Miro-logo that never goes away:I get the following errors in the javascript console:​​​​ Since I’m not able to login, I’m not able to contact support 🤦 I have tried clearing browser cache and cookies, but the error persists. The Status page for Miro says “All Systems Operational”.What do I do?

Could you maintain the editing feature in PDF when you import a PDF into Miro?

3rd time posting.. nothing like showing a potential client some images on miro, only for them not to load.When will Miro fix this, when will this application be reliable for professional use?It’s embarrassing, I don’t think I can handle the stress of trying to rely on this program during critical moments, might have to find alternative if anyone can suggest something.

I was invited by a co-worker to a miro board in his own space. When working together, I could use the feature “Bring everyone to me”.Then I thought it might be a good idea to create a miro account on my own. But since then I cannot use this feature anymore. It says “only available for team members”. It doesn’t help to log off neither. I don’t understand the sense of this and I really would like to know how to restore my ability to bring everyone to me in this collaboration.Any help ist highly appreciated. Thank you very much!

Hi, I am a current user Miro and I have a few questions on the Miro Verified badges that a Miro user can attain.Having looked at the Miro Academy there are several courses that are available to Mio users.I was hoping if you could help me with the questions below:Could you provide a summary of the content of the following courses: Miro Essentials Mapping and Diagramming Collaborative Meetings Client Collaboration Miro user support Is there a cost to complete the courses detailed in the previous bullet point? Does a user need to create a Miro account to complete the courses detailed above? I find Miro to be hugely beneficial in how I work, and any information you could send me on would be much appreciated. RegardsDarren

I’m unable to write or draw on the board. When I try to draw, I just move around the board. My students which use android devices are stuck with the same problem. 

Heya, I can’t seem to get the bold text to work when using the MIRO website. It has worked before, I’m not sure what has changed. I tried removing all my cookies and also loading in an incognito window but I’m still having the problem. Just be clear: I write something, I etiher do (Ctrl + B ) or click on the B icon, and the text appears to stay the same. Also when checking on other people’s computers, they can see things in bold on MIRO that for some reason I can’t see on my computer. Please can you help me with this?Best wishes,Camilla

Одна доска стала недоступна для редактирования, после того как Миро добавила доску для меня, хотя не я ее добавляла. Как ее удалить и вернуть старую доску для редактирования?

Board loads but side panels are an endless buffer, making it impossible to edit. I’ve tried incognito, disabling extensions, and restarting. It works on my mac, but not chromebook and it worked on my chromebook just last week. Please advise, thanks.(Note white rectangles with the gray buffers in this screenshot: https://imgur.com/a/wLvqhsV)

I was using my board when suddenly all part of the board with different icons (like pencils, texts, rubber) got blurred and never showed again. I’ ve restarted everything several times. Nothing has helped.  

this error on Mac OSX 13.2.1 with latest Mac app running.  Starting the board from a shared board URL.  It works on some machines.  We have tried Firefox, Chrome and Safari.  They all give this error and we can not get to the board.  Miro on browser(s) gives the same error.  The error code listed above does not help.  We have tried many times. flushing, new versions, etc.It appears to me to be some OS dependancy or state. Since if it does this it keeps doing it but not on another machine.  We have also tried various shared URLs and none work if one does not work. While they work on other machines.Thanks for the help. BTW, if I go to the homepage, miro works fine.  I just can not ever load the board I want.

I’m testing out the "Opportunity Solution Tree", which seems to work perfectly for my use case.HOWEVER, I’d like to have borders around the different opportunities, but there doesn’t seem to be a way to add a border. See screenshots.  

Hello everyone, Happy to join this community. I just updated the version of my MIRO and now I can't get to my boards. I work on my I-PAD. I just see a blank screen. What do you advise? Thank you in advance for your kind help. 

Hello Miro Community! I’ve spend some time creating a nice graphical timeline chart to frame out my 3 month onboarding plan at a new company. I kept it abstract with the intention to use this chart to track onboarding progress for future hires. (Love the graphical aspects of Miro)As miro is not a tool we’ve accepted yet, and have been trained on (more like my personal favorite tool), I’d like to keep this template as dummy proof as possible until it gets adopted.Ideally I’d like to:Lock the graphical template so it cannot move or be edited Have a separate user-input section on the left of the template Automatically have the user-input text fill out the text on certain objects in the template Is this currently possible? If not, I believe it would be a great feature that would compete well with smartsheets*. (I like your interface waaaay better, and I have no need for the complexity/gantt that drives what th

Today I realized that in my Miro board (free) many of my tables are gone. Instead, in the location where the tables had been, I can now, by selecting the area around the supposed table, see a “Wireframe” (just the border of “nothing”) which is named “Untitled chart”. But no table is visible. In the board history, I can see an edit of a “table2x2widget”, but when I select this change, it just marks this empty wireframe.It seems to me that this was some kind of “special” table (although I wouldn’t be able to explain, what was so special), because even tables created in 2021 (and not changed afterwards, but copied in the following years) are gone.Does anybody have similar issues? 

Greetings.I am not able to pay via “Invoice”, because I don’t want to pay yearly.But I don’t have a credit-card, so I am not able to pay that way.I would like to pay with “GiroPay” or “Klarna” or other providers which provide payment via bank-account.

Can someone tells me if a french version of Miro exist?If not, is there a guide in french that can be provided?

I use the “Make Participants Follow Me” feature and it works great. But eventually I want make them unfollow me and I can’t figure out how to do that. I want to have them unfollow me when I’m done with a focus-talk on something and now want to go ahead with some other work, but unless they take control of their own view, they will passively continue to follow me and I want a way to be able to just make it stop for all. If a participant does go his/her own way, and then I follow their view, then everyone who is still following me also follows them.Am I missing something?

My board users (students in a lecture) without registration have no permission to download pdfs, that are integrated in the board. Where can I change that? thanks a lot, Christian

Hello,I want to highlight the month in the table with one color, but I can't select all the cells in the month, I have to select every cell. This function is made very uncomfortable. Can you please tell me how to select all cells in a month horizontally to color them all at the same time?Thank you

For some Agile ceremonies, we allow a level of anonymity. It’d be nice to have an option to not just hide collaborators, but to set the board to anonymize collaborators to something like the Guest creative names even for licensed/non-guest users. An example for my team is for retrospectives, we use Azure Dev Ops because it allows anonymous posts, but I would like to be able to use Miro.

Hi, there.My Monday.com Android ap was working very well with Miro integrated but suddenly I am getting an error message that I should reinstall the Miro app so my team can use it.  I done this several times, reinstalled Monday.com ap on my device but continues to persists.  Any assistance would be appreciated! Tx. Bruce 

Hello. Can't get to my boards. I work in Google Chrome - I just see a blank screen. Everything opens and runs in an anonymous window. What do you advise?  

When I choose “Can view”, I expect that I can’t edit the embedded board. However, I can edit the board. The embedding is too small and clumsy that people are bound to accidentally edit boards. 

Hi team. Is there a way (APIs?) to import a flowchart with logic (branching logic and rules) outlined in a spreadsheet into Miro and automatically have the flowchart set up?