Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,758 Topics
  • 22,793 Replies

6758 Topics

M
MarygoroundNew Here
posted in Ask The Community

The board has disappeared

Hi dear team, I use free account, but my board has been disappeared since today, I don’t have any trash or backups, how to understand the reason and possibly get it back?  For some reason, I can’t find the link in the browser. Thank you! 

6
N
11 months ago
J
jimmydeeNew Here
posted in Ask The Community

more than one board

It would be good to be able to open more than one board and share them with different people at the same time but still be able to view each board simultaneously.

2
Robert Johnson
1 year ago
M
MinardBeginner
posted in Ask The Community

[RESOLVED] Card disappear on back screen when moving them

Hello everyone,Since very few times (less than 1week), when I’m moving a card on a basic shape, the card is going behind the shape (in the background). I can put them back in the foreground but if I’m moving the card, it’s back behind.It’s not the case when I’m moving the card on other shapes.Is there anything wrong that we will be corrected ? Thank you

4
M
3 months ago
K
KingdaddyNew Here
posted in Ask The Community

Add an Empathy Map template

Empathy Maps are useful tools, and can be used to: Document findings from observations or tests with users and capture the user from different perspectives in order to build empathy. Better understand where the user has problems (Pains) or possible advantages (Gains), and derive his tasks (so-called Jobs to be done). Gather insights to create a persona. Summarize observations more easily and capture unexpected insights. You can find an online example here: https://en.dt-toolbook.com/tools#:~:text=capture%20unexpected%20insights.-,Download%20Basic%20PDF%20Template,-Get%20Premium%20PDF  

5
Henrik Ståhl
1 year ago
A
allenhNew Here
posted in Ask The Community

[RESOLVED] Zoom plugin doesn't work

When I try to open the Miro plugin from inside Zoom, I get the attached message. Also, neither of the links in that window work. In short, nothing works, not even the links.Now what? 

2
Robert Johnson
2 years ago
I
Istanbul Literature HouseBeginner
posted in Ask The Community

Istanbul Literature House: Design support for our upcoming digital book fair

Hi everyone, As the Istanbul Literature House, we will host our second digital book fair on Miro in September. (You can check our post about our first digital fair last year here: https://community.miro.com/community-stories-60/we-have-just-completed-a-digital-book-fair-on-miro-2046). We succeeded in beginning organizing the event a whole lot earlier this year. We would love to have some designer support when preparing the board and design the stands (which technically are frames - each representing one publishing house). I don't know if Miro has an internal support team or if some designers could lend us a hand. Feel free to contact me under this post. Thank you!

2
I
2 years ago
K
Kaho CheungNew Here
asked in Ask The Community

Non-team users - do they consume a license?

Hi, I have a client on a team plan, they have currently invited a user to have view permissions to a board, if they are changed to Commenter, will this change the user to a full licensed member? or are free non-team members allowed to comment/view?Thanks.

2
K
2 years ago
K
KrystofNew Here
posted in Ask The Community

Hi - Miro integration in google drive

Hi!How do you go about and do you recommend having Miro withing google drives? Is the google MIRO app legit? Is it safe to give it permissions? How does it work then? I create a miro board and it sits there as a file in a shared drive of our agency?Thanks a bunch!! Krystof

3
Robert Johnson
1 year ago
O
Optimist HubNew Here
posted in Ask The Community

I did not receive service for payment

Hello Dear Authorized, I can't contact your customer support team as I'm on the "free" plan so I had to write here, not in a public place thinking you'd fix the problem. On August 20, 2021, I purchased your "team" plan for $20. But my account still shows "free". I have sent an e-mail before to solve the problem, but I did not get a response from you. Although I have paid, I cannot benefit from the service and this is a serious grievance. I found the service quite confused and could not use it, I want it canceled. I request a refund of $20 to my bank account.

5
Yvain
Mironeer
2 years ago
V
Venky_nkBeginner
posted in Ask The Community

All the content in my templates are replaced

I am back again with the issue related to my original post. This time it is bit different. Recently,  I created 3 different templates with different contents.   After couple of days, when I went to reuse the templates, the content has been totally replaced with something else. All 3 of them have exactly the same content but from the first MIRO board that I created after subscribing to MIRO.The painfully created content is gone.  Can someone help me?  The content has been replaced by the board that created the issue related to the topic I raised months ago. Somehow these are related to each other.https://community.miro.com/ask-the-community-45/all-my-latest-content-on-miro-board-has-dissappeared-3152?postid=19536#post19536

3
Robert Johnson
2 years ago
E
Edu MataBeginner
posted in Ask The Community

Fonts size

How to have more options in the menu of different font sizes. It changes from 80 to 144. I would like to have intermediate options in the sizes menu so I dont need to change it manually once and again. 

2
V
1 year ago
H
HGBBeginner
posted in Ask The Community

Lost a board due to bug. Help

I had created a board  and while checking share settings so I can share its link, I clicked on dropdown no access. I am now unable to access my own board. I am also the admin of the company Miro and cant see/access my own board.I had by mistake clicked on 'no access'please help get this board back since a lot of important information is in this board. Pls help.I opened support request and waiting to hear. 

6
Robert Johnson
3 years ago
A
A J ReplogleNew Here
posted in Ask The Community

How do I turn off "Quick diagram creation"

Looks like my account was just upgraded to include the “Quick diagram creation”. However, I don’t see how to turn it off. And it’s making a lot of unnecessary boxes I have to go back and delete.

2
A
2 years ago
N
nobuBeginner
asked in Ask The Community

Web page captures - want to add titles or searchable annotations to the captured pages

Is there any simple way to add titles or searchable annotations to the captured pages?I understand I can create text box or something, then group them, but it is awkward.

1
Ilaria Cuneo
Mironeer
2 years ago
J
Joanne Winquist MenonBeginner
posted in Ask The Community

Text in Miro Iconfinder searchbar reverses itself

I googled by didn’t find the answer to this - sometimes when I search for an icon on Miro, the text I enter is reversed. For example, if I try and type the word ‘navigate’, it will show in the textbox as ‘etagivan’. It is baffling. Has anyone come across this, and if so, how do I make it behave normally?

4
MissKyra
4 months ago
Q
Quito BanogonBeginner
posted in Ask The Community

Problem with Figma plugin for Miro updating all instances

It's nice that your Figma>Miro plugin will import a PNG of selected Figma Frames into Miro, and update that PNG if I revise the original in Figma and resync it back to Miro.But I need to update ALL instances of that Figma PNG in Miro, and not just the 1st instance.For example, let's say that in Miro I want 3 instances of that same original Figma Frame (eg. a Homepage screen) in 3 separate places on the Miro board, so I make 2 more copies and put them where I want.If I update the Homepage screen in Figma, then sync it back to Miro, it only updates the original Homepage, but not the other 2 copies. This is different from how the Sketch>Miro plugin works, which updates very instance that is copied in Miro and I love that so I always know the latest Homepage design shows for every copy in Miro.Is it possible to make the Figma>Miro plugin function the say way? This is critical for my Sketch-to-Figma transition because I still use Miro to host all my massive screen matrix charts and

3
H
Mironeer
1 year ago
M
Matthew BennettNew Here
posted in Ask The Community

Frameception: Copying a parent frame that contains other frames

I do not think this is a bug, however for my use case it makes things a little more tricky. Goal: To copy and paste a frame, which contains textboxes, other frames and images. Steps to recreate: Set up a parent frame. Add a textbox and frame (the child frame) inside. Copy the parent frame. What I want: Everything within the parent frame to be copied and pasted, include the “child” frame. Actual Result: Any “child” frame inside the parent is not copied, but all other content (images, textboxes, icons, etc.) is. The current workaround I have found is to just click and drag to select the entire parent frame, which will select everything (include the child frame) within it, copy and paste that. Does anyone have any suggestions on a different way to do this? I’m using “child” frames because I need the content inside of it to be modular (i.e. at times I need to just copy the child frame and everything inside - much easier with 1-click and copy vs. selecting everything within it).See video of

1
H
Mironeer
1 year ago
M
Malva GasowskiNew Here
asked in Ask The Community

Preview of grouped objects

I’d like to create card like grouped objects. an image is covered by a shape and grouped. Participants are to move these cards around. image and cover later groupedIf I move the cards around I can’t see the preview of the image covered. Once others are looking at their screen while I am moving the card they see the preview.How can I stop this from happening? Is there another way to cover the image and have participants move the cards around without seeing the preview?  

2
Robert Johnson
3 years ago
K
Karen MGroup Leader
posted in Ask The Community

PDF portfolio or website portfolio?

This seems to be a heated debate in the UX community, does anyone have any insight or experience to share? 

2
Alex W
1 year ago
A
Amanda HoopingarnerNew Here
asked in Ask The Community

I Accidentally Set a Board Share to No Access to Team- its completely gone now

I accidentally clicked no access to all team members on a Miro Board share. The board is completely gone even for myself and I created it.Please tell me there is a way to get it back?!

3
Robert Johnson
2 years ago
J
Jack SkatesBeginner
posted in Ask The Community

Zooming into assets like PDFs freezes the Miro board and then corrupts it

I’ve noticed that when PDFs are brought into a Miro board, and you zoom in… it not only freezes the board, but makes the board corrupted and can’t be open again. You have to duplicate the entire board to even get in, and then it locks up again when you start to zoom into the PDFs. This has happened 3 times with completely separate boards.

2
J
2 years ago
M
Monica D.T. RysavyNew Here
posted in Ask The Community

Crowdsourcing Live Note Taking with Miro?

Hello, I’m considering the use case of having students take notes with Miro during a live class over Zoom. I’m very new to Miro but am working my way through the KB and the getting started course. Two sticking points that I wanted to determine before I dive too deeply here as there’s a short turnaround time for me to determine if this will work. Sticky Note Generation: If there are boards with prompts, and the goal is to have students add their comments with stickies, how do students access the stickies? I’ve seen examples of locked boards with stickies in piles off to the side, but I’m wondering, what happens when the stickies run out? Are more created automatically or do students have to do this in some fashion? Related question: Is there a better way to do this than with using the Sticky Notes? Sharing: When sharing with students - my use case will have potentially hundreds at a time. What permissions level is necessary to know who left the sticky - i.e. who wrote what? If a guest l

1
Kiron Bondale
3 years ago
Ю
Юлия ПархаеваNew Here
asked in Ask The Community

Problem with sharing

Hello. I have a Free plan, there is no possibility to share my board or send a link to my students. I click the button Share, but nothing happens, only the screen gets darker. I also can’t invite anybody. What should I do? 

1
Robert Johnson
2 years ago
M
Michael and StanleyNew Here
posted in Ask The Community

Using video chat during smart meeting

I’m able to run a Smart Meeting and I can use Video Chat but I don’t appear to be able to run a Smart Meeting and use Video Chat at the same time.Is this not possible does anyone know?I’d like to run a remote workshop where I can control the flow but also still have the ability to talk with them via video.

2
M
2 years ago
I
Impact Hub MadridNew Here
asked in Ask The Community

I don't receive the invitation email

Hello!We have the following case, we have a group created in Google mails which also as a mail (which we will call group), the problem is that when we make the invitation to that mail I do not get the invitation, we tried with another group (mail) and the invitation arrives perfectly, but the difference is that when we add the mail group appears in the list as if it had already registered, then, I do not know how to do to get the invitation to me.Any idea?Thank you very much in advance.

2
I
1 year ago
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