Empathy Maps are useful tools, and can be used to:
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Document findings from observations or tests with users and capture the user from different perspectives in order to build empathy.
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Better understand where the user has problems (Pains) or possible advantages (Gains), and derive his tasks (so-called Jobs to be done).
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Gather insights to create a persona.
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Summarize observations more easily and capture unexpected insights.
You can find an online example here: https://en.dt-toolbook.com/tools#:~:text=capture%20unexpected%20insights.-,Download%20Basic%20PDF%20Template,-Get%20Premium%20PDF
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