Hello Dear Authorized, I can't contact your customer support team as I'm on the "free" plan so I had to write here, not in a public place thinking you'd fix the problem. On August 20, 2021, I purchased your "team" plan for $20. But my account still shows "free". I have sent an e-mail before to solve the problem, but I did not get a response from you. Although I have paid, I cannot benefit from the service and this is a serious grievance. I found the service quite confused and could not use it, I want it canceled. I request a refund of $20 to my bank account.
I did not receive service for payment
Hi
To protect your privacy, we recommend not to share any personal information such as email addresses on the Community. I have therefore removed this information from your post.
I will convert your request into a support ticket so that we can discuss information regarding your account(s) via email.
Thanks!
Yvain
Hello Dear Authorized, can you fix the problem? On August 30, 2021, I purchased your "team" plan for $20. But my account still shows "free". Irina.
+13- Create a new team using the Add teams action
- Upgrade a Free Plan team:
Which path did you take?
How many teams are showing in your Miro account dashboard?
For example, this Miro account profile is only a member of one team - they upgraded from the Free to Team Plan:
While this profile is a member of ten teams:
Hello
The Upgrade button on your screenshot indicates that this team is still on the free plan (on a paid plan, this button would be replaced by the Invite members option).
I can see that you are already in touch with our Support team about this problem: rest assured they will get back to you as soon as possible and solve it for you.
Thank you for your understanding!
Yvain
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