Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,758 Topics
  • 22,790 Replies

6758 Topics

C
CulombNew Here
posted in Ask The Community

Profile deleted

HelloI think I deleted by mistake my profile had now I lost access to all my boards I was owner of and also the other ones. Is there a way to get them back?And also, how do I contact the customer service? I really couldn t find a way to write them.Thank you a lot, this is really messy :(

1
Robert Johnson
2 years ago
T
Troy HelmNew Here
asked in Ask The Community

How to edit user's account name?

I recently added a new user to our Consulting subscription, and in the list of Active Users for our account I see that instead of her first and last name showing up as associated with her email address, it just says “Guest”. All of our other full-license users have the first and last names showing. Even though I am the Company Administrator for our Miro account, I can’t find a way to edit this so that her name will show up properly. How can I edit it? 

4
Robert Johnson
2 years ago
B
Balázs BányaiNew Here
asked in Ask The Community

Wrong team upgrade subscription

Hi,I have a little problem with my upgrade plan. Accidentally I upgraded the wrong team and I didn’t find any options to transfer my upgrade to another team. I tought deleting the wrong team will instantly transfer my upgrade to the other team but it didn’t happen. Right now I paid the 2 member team upgrade price for a year, and I can’t use the features. Any help would be appreciated.

2
Alyona
Mironeer
2 years ago
J
Jason Dinkel
posted in Ask The Community

This software looks like Miro... anybody know the name?

Hello, Does anybody recognize this software package used in this video?https://youtu.be/-zNdbufLxrkThe software appears to be a bit different. Thank you.

12
Max Harper
1 year ago
A
AnamariaNew Here
asked in Ask The Community

How to change the email address in my Miro account?

Hello, Who can help me , I am Team Admin of Miro account and do not know how to change the email address.? I will loose my actual email address by end of month and this impact the PI planning exercise I am doing using MIRO board Thanks!

3
Marina
Mironeer
2 years ago
J
Joao CostaNew Here
posted in Ask The Community

[RESOLVED] Not possible to share boards for editing: "User email domain not allowed as board guest" error

Why is this happening? I already have a bunch of people with the same (external) domain email on the project.

9
A
2 years ago
N
Nicola DioneBeginner
posted in Ask The Community

Change the mailbox used for "Miro Community"

Change the mailbox used for "Miro Community"Sorry, how can I change the email I use to receive mail from this blog to another email? THANK YOU

1
Marina
Mironeer
2 years ago
C
Celine vd WeijdenNew Here
asked in Ask The Community

Wacom tablet

Hi Miro,I can't find if it's possible to draw with a Wacom Tablet in Miro? And if it’s possible how you connect them.Thanks!

2
C
3 years ago
S
Shubham PathareNew Here
asked in Ask The Community

integrate Google Analytics into Miro

Hello Everyone,   Can we Add google analytics into Miro for tracking traffic over Miro board.If yes,Then please give some idea about ,How to integrate Google Analytics into Miro board?

1
Kiron Bondale
3 years ago
M
Moana RangiBeginner
asked in Ask The Community

How to find the total no. of boards for a team

Hello,Does anyone know where to find the total number of boards for a team.  Not a project, but the entire team under one membership group?And, is there a way to filter boards by someone else’s name?I’m trying to establish governance around data, and we need to archive regularly. 

4
M
3 years ago
O
Oanh LyNew Here
asked in Ask The Community

Importing google calendar

Hi.  Does anyone know how to import a google calendar into a miro board so that your team can see the calendar?  Thanks.

1
Robert Johnson
3 years ago
D
Doug MundayNew Here
asked in Ask The Community

Teams of individual license holders, vs one team license with multiple members?

I’m an independent design consultant, collaborating on small teams with other independents and firms, working on 6 or 8 projects at a time across different teams and clients. I’m currently looking at a move from free to either a team or consulting license.If independent consultants on a project team each have their own independent licenses, can they collaborate with and edit each others’ project boards (eg as “anonymous guest editors”?), or do they need to be paid additional team members on those boards in order to have full editing rights? Thanks for any advice. Doug

1
Robert Johnson
3 years ago
C
Cheeying HoNew Here
asked in Ask The Community

Preventing changes to board

I’d like to use a Miro board for a virtual “open house” in which participants can submit input on sticky notes onto a board. I want to prevent other people from changing/editing anyone else’s comments though, and only allow people to add their own ideas, and comment on someone else’s (but not edit). Is this possible? Thanks for any insight!

2
C
3 years ago
C
celinexuNew Here
asked in Ask The Community

how to import .rtb file from computer to new account

Hi, i switch the miro account. and I had backup rtf. file. I have a paid account, could anyone suggest how to import a .rtf file from local mechine to miro web? or I have to have the app?even have the app? how should I do that? thank you!I am using a mac Regards, Celine

1
Robert Johnson
3 years ago
N
NJLNew Here
asked in Ask The Community

Want to share the board

Hello- I am looking to share a board across my organization that people can easily log into and add, is there an easy way to do this or do people need to make an account?  Thanks! Nick

3
Robert Johnson
3 years ago
V
Venky_nkBeginner
posted in Ask The Community

All the content in my templates are replaced

I am back again with the issue related to my original post. This time it is bit different. Recently,  I created 3 different templates with different contents.   After couple of days, when I went to reuse the templates, the content has been totally replaced with something else. All 3 of them have exactly the same content but from the first MIRO board that I created after subscribing to MIRO.The painfully created content is gone.  Can someone help me?  The content has been replaced by the board that created the issue related to the topic I raised months ago. Somehow these are related to each other.https://community.miro.com/ask-the-community-45/all-my-latest-content-on-miro-board-has-dissappeared-3152?postid=19536#post19536

3
Robert Johnson
2 years ago
Claire Hartley
Claire HartleyBeginner
posted in Ask The Community

Presentation Mode frame order not syncing

My team and I always order frames into the right sequence for our presentations as required, this usually works great! However on a few occasions recently, the order that I can see is different from the order my colleagues can see (even after refreshing) when they look at the frames list in the same board.Also, the frames are not remaining in the order I left them at times. Has anyone else been experiencing this? 

3
Robert Johnson
2 years ago
J
Jeevaranjan RNew Here
asked in Ask The Community

How to Integrate JIRA Server with MIRO

Hi,How to Integrate JIRA with MIROI see some of the articles shows it's only available for the Cloud version. And I like to confirm from your end.Is it possible to integrate for the Server version? please help.Jeeva

1
Marina
Mironeer
2 years ago
I
Izzy BuddNew Here
asked in Ask The Community

Excel embed in portrait

I have embedded a MS Excel document into my Miro board but it has defaulted to portrait view.  Does anyone know if it is possible to change this to landscape please as it has resulted in many more pages being created.  thanks!

2
I
3 years ago
S
SachaDirectBeginner
posted in Ask The Community

HDD style Storage box

HI,I’m looking for a way to store files in a more conventional folder style, but which I can link to the visual style.SO I can house a bunch of say photos and select them by title rather than lay them all out on a frame and go looking. which is cool but not always suitable. I know I can connect googleDrive or something, but I wondered if it might be something that Miro could handle ?thanks:)

11
S
3 years ago
M
Murat MirataBeginner
posted in Ask The Community

[RESOLVED] Cannot move boards to Projects in Safari browser

Up until few weeks ago, I was able to move boards into different projects. This option is no longer possible. Clicking on the board title opens the window with settings, and there is a link to change the project as well. But the dropdown menu - which used to show all the projects to choose from - no longer lists the projects. Does anyone else have a similar problem? Has anyone figured out how to solve it? in case it is an Operating System and browser issue, I am trying to work with Safari (14.0.3) on a Mac that runs Catalina (10.15.7). Many thanks in advance. Murat. 

14
A
2 years ago
N
Nayana GeddamBeginner
posted in Ask The Community

Jira cards by Miro installation question

Is Jira Cards an app to be installed on Miro side or Jira side? We are migrating to Jira Data Center.

7
Robert Johnson
2 years ago
A
Alexandre LaflammeNew Here
asked in Ask The Community

Copying boards to another account

Hi, Some students are going to leave my team after this semester. Is there a way for them to copy theboards they made in my team to their personal Free Account? Thanks,

1
Robert Johnson
3 years ago
M
Madame BlackstoneBeginner
asked in Ask The Community

When I click on a link inside of a card it opens it a browser and in the miro board window

on the desk top app When I click on a link inside of a card it opens it a browser and in the miro board window. How do I get it so it just opens in a browser or just in miro? Also once open in miro how do i get back to the board itself its there a hot key to do this as I see no way besides closing the board and reopening it?

2
M
6 months ago
E
E@ABeginner
asked in Ask The Community

Education board not visible in dashboard

I just had my education account (student) approved after using a free plan. The Q&A article said the following:I received a notification that my Education license was approved but my account is still Free. - You're probably a member of multiple teams. Please switch to the Education team on the left sidebar of your dashboard.I know I cannot make new teams with an education account, but no Education team has appeared on my dashboard. Am I missing something here?

4
E
3 years ago
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