Ask the Community

I would like to merge team A into team B. The merge should move all boards of team A into team B, add users not permittet in team B to team B and then delete team A. As of now I have to:grant all users of team A permission to team B Ask all users to move their boards to team B or become owner of each single board, move the board and give back ownership delete team AAs an Admin I would like to just move all boards at once and ideally do all at once. As of today admins need to ask the users to move boards. Why so complicated?Thank you. 

I keep selecting “send to back” for table but no matter what I can’t click the squares I have on/in the table. I need to select those squares so that I can move them. I also can’t move the table out of the way because the squares move with them. help!

Hello everyone!I have plan billed monthly by card, and I have to change this card. I have button “change payment method” but when i try to do this, there is no button SAVE new card.I tried to cancel my subscription, but I can only renew it with the old card.What should I do? I have 5 days left to next payment. Should I cancel the subscription and wait for 5 days, until I can buy and pay the new one?No new order, no payment, no change a card?I have been searching for 30 mins, and I failed, pls help. 

It’s something wrong while submit for purchasing         

現状回転はあるが反転はないので、反転させたい場合一旦別ののツールで反転してから貼り付ける必要がある。ボード上で図形／画像を反転できるようにしてほしい

Hi,Can anyone let me know if there’s a way to force participants view the presentation in full screen or at least where the frame fills the canvas (for them)?Similarly, is there a way (whilst in “Presentation” mode) of bringing all participants to the current frame (that you are presenting)?Thanks,Nick

I have a free plan that only has one Miro Board. I’m using to test Miro tyo see if I’d like to spend money on a plan When I try to edit my only board, it says I can only edit the 3 most recently created board. The board I’m trying to edit is the most recent and only board. Since I’m on the free plan, I can’t contact support to ask for help to fix the issue. I’d pay for it, but if I can’t even use one board (even though they say I should be able to edit the last three), why would I want to spend any money on this product? Seems like this isn’t really for individual users who are trying to test and justify spending money. 

I am working on a MacBook Air. I have downloaded the Design Sprint template of Jake Knapp but I don’t see the Talktracks in it. Is this a bug or am I doing something wrong?

Miro’s page share function is intentionally misleading for users. If I’m trying to share my board with somebody outside my work group I would assume the link that is generated would allow external users to view my page. Miro has grouped “Invite team” and “Share page” into the exact same window and they highlight “Copy team invite link” making it most visible call to action. Sending this link forces users to sign in. If I want to share the page with somebody outside my group the “Copy board link” is this tiny unbounded text link at the bottom of the box. This is completely unclear and extremely confusing for people. Separate “Invite team” and “Share” features or change this UI. The number of times we had to trouble shoot this problem (including the permissions options) before realizing the intended link was just at the bottom of the window was incredibly frustrating, especially on a deadline. This is a severe design issue which can be fixed incredibly easily if you cared about user expe

I would like to put an image inside a shape for a user persona (like the circle example on the left) I cannot find anywhere how to do it. I know it can be done as I have seen examples everywhere. Can anyone help?  

Hi lovely Miro communityI see to have a weird problem where all the miro boards that I have opened this morning have these strange background lines on them ( which weren’t there yesterday). It is also happening if I try to create a new board ( see screen shot) . Colleagues seem to be able to open the boards fine and don’t see the lines so it must be at my end somewhere.Suggestions I have received that could be causing the problem are a) laptop might need a windows update b) it could be a problem with the graphics card but I have no idea whether either of these might be causing the issue ? Can anyone help ? Thank you muchly😀 

Hello everyone,unfortunately there is an error in the function "Upgrade" to a "Starter subscription". It is not possible to enter the payment options.Do any of you have possible deletion suggestions?

I use Miro for personal stuff - Studying, taking notes,brainstorm a book I am writing,things like that on a personal level (not an student).I want to create a couple boards to share with friend so they can add notes, ideas,help me with some subjects.I can do most of it using 2-3 boards, but they become cluttered and I want to organiza them in separate subjects, and the free plan doesn`t support my needs. Miro is very expensive for me in Brazil just to support my personal needs but I am willing to invest in Miro instead using other tools like Boardmix or Mural that would attend me on free plans but I am not sure if the Starter plan will have wat I need that is basically:10-12 boards Only 2-3 of them Shared with guests that can add/edit Others kept privateCan you guys help me figuring out if I should invest in this ?

Hi, I've duplicated a frame that included comments. Didn't notice that the comments weren't duplicated. So I started editing the original frame, deleting many comments. Shit! lot's of thoughts now lost in cyber space.. With version history I have recovered the frame. how do I now duplicate it to the board I am working on? or is there another way to retrieve deleted comments? 

Hello, I just received a Free license and I am trying to convert this to Full license as per instructions shared in the picture below. However, when I click on New Board, the pop-up window to request permission doesn’t appear.Can you please advise on what I need to do in order to start creating new boards?Many thanks!Barbara 

I’m not sure… I did not see that anywhere in pricing or description… how many MB or GB I can upload to 1) one board divided into... 2) single free account 3) single premium (starter or bussiner) account? 

Administrador não integra mais a organização e assim não temos mais capacidade de excluir usuários. Mandei um e-mail para experts@miro.com, mas não obtive retorno. Alguém saberia me dizer como consigo solucionar essa questão?

Hi, A user reached out saying she was prompted by Miro to upgrade when she tried to assign a board to a project. The user is a full member of an enterprise team. The board is also in an Enterprise team workspace.Curious what might prompt this? If anything. She did not own the board, but it was created by another one of our users with the same level of access (Full member apart of an enterprise team.)  

Hi. I am on an education plan and I’ve just using Miro with my students (who are board editors). They like to turn on private mode and they like to hide collaborators cursors.  I know I can turn private mode off, but I am wondering if it possible to disable their availity to turn private mode on while still having them be able to edit the board,   Thanks! 

Hello,Im sure there is a simple solution I am missing here, but I tried everything that I could think of.In my company’s org chart, I have deleted employees that were in the middle of a team, and now there is a gap there I really want to close. Please see picture attached. Can you help me understand how to do that? Thank you in advance!  

Hello, When using the Org Chart Widget, is there a way to change a solid reporting line to a dotted line to represent indirect reporting? 

i want to have a announcement pop available for all boards, please suggest how to do

My MIRO app has just updated and I’ve noticed that I can’t change the width of the pen tool below 2.I’m using a Microsoft Surface Studio Pro and previously, the lines I drew were brilliant and accurate, they are now thick and bulky, but I can’t change them thin enough. I also used them to mark onto temporary registers, and then remove the marks later, since the update, the marks now embed as an image and I can’t delete them.

I am preparing a 1h training for L&D experts in the Middle East and the focus will be on emerging trends in the learning and training space. Would you be able to share some insights and practices you have witnessed in this space (AI, tools, apps) or direct me to anyone in your network open for a quick chat? I am yet to dig in the Miroverse so I would appreciate any tips! Thank you in advance 

How do I remove a board that I don't own from my browsing history?