Ask the Community

Hi, I have several pages of a book written on a Miro board and now I want to put them into a single Word document.  What is the easiest way to do that?

Hi there!Digital product design supports business goals in the context of strategies defined in an organization. How have have you experienced this practice in your career? Would you like to share with us techniques/strategies you use to mix & balance business, human-centered design, technology, (and sustainability) goals into your practice?Looking forward to hearing from you!Greetings, Johanny

Dear Miro Support Team,My name is Sofiia , and I am an English teacher from Ukraine. I kindly ask you to consider providing me with free access to an educational or premium plan in Miro.Due to the ongoing war, our region is regularly affected by missile attacks and power outages. These interruptions make it extremely difficult to conduct lessons in a stable environment, and Miro has become an essential tool for organizing interactive online classes, preparing materials, and maintaining communication with my students.Having full access to Miro’s features would significantly improve the quality of my teaching and help me continue supporting my students despite the challenging circumstances.I would be sincerely grateful if you could review my request. If needed, I can provide any documents confirming my teaching status.Thank you very much for your understanding and support.Kind regards,Sofiia

Hi,I found a topic about a gift card, if I leave a review on G2 website.Is it still up? Thank you!Daniel

I don't know where to go to accept the terms of use of Miro AI to activate it and start using it.I'm on a paid license, in my profile there is no Miro AI > Capabilities that I can click on.Thank you! 

I can't edit the team logo image in the education plan. Is editing impossible unless I disband the team?

I have two linked, parallel challenges:I have been granted the educational plan on this email address. Because I needed to work urgently, minutes before I received the email about educational plan being approved, I clicked on the free plan.  I ultimately have one educational email address. however, there are two ‘addresses’ that both link to the one master address. (one is just letters; the other has my name in it). Now, I have two accounts - both email addresses however link to the same email address - but no educational plan (on either of them - despite being approved). Request: Is it possible to merge the accounts into one - and ensure that the educational plan applies? Thanks

I´ve been using Miro Flow since Day 1, and I´m having trouble having it actually read information on Google Sheets. AI is enabled on the board, the google sheets objects are being displayed (and I can edit them on the board), but when using the Flow connects from them into a prompt the resulting document says the agent can´t read the documents - or worse just hallucinates results. Has anyone been able to actually use google sheets as input to a Miro Flow prompt?

Dear Miro Support Team,My name is Yuliia, and I am a teacher from Ukraine. I am writing to kindly request access to a free subscription to your platform. I use Miro as an essential tool for creating interactive lessons and activities for my students, helping them continue learning. Thank you very much for your time and support. I look forward to your positive response.Sincerely,Yuliia

Hi! While working on the board my virtual keyboard appears and disappears in a random way. How can I fix it?

Hey folks,we are using the kanban view on miro boards. Currently, our “Completed” column is getting larger and larger. How can I hide the completed tasks after a while?BestsChris 

Hi, I want to share my miro board without the grid. I want the people to see it the way I see it – without the grid. I hide the grid in my board settings, then share an anon link.The person receiving the link (not logged in) see the boards/frames with the grid and don’t have a way to hide them.Is this a bug or do I miss something?

Hey there, i used to do a lot of work on MiRO some years ago and i recently got back to using it. I discovered that every single image of all my boards is now a negative of itself. Creating a new board and inserting a new image by various methods all result in the image being displayed as a negative.Has anyone had the same issue ? This makes it pretty much impossible to use MiRO for my intended purposes as all images because unreadable. A series of portraits, all rendered as negatives by MiRO. Original images are standard photographs. 

Hi,I have a board with a bunch of individual PNG’s, and my team members download these assets individually. I was asked to standardize the naming of each PNG, which I did in my Miro board. Come to find out, when you download the images from the board, they’re still saving as their original file name! Is there any way to save images as their updated names from the board?Visual example below: Thanks in advance!!

Dear Miro Support Team!I'm from Ukraine and I use a board for teaching my students.Due to the ongoing war in Ukraine, it is financially difficult to afford the paid plan. I kindly ask you for getting a free starter plan for Ukrainians. If so, I'd appreciate your help on how to get it. Thanks in advance.

Hi, This is a very desperate ask-for-help post: Since graduation, I lost access to my EDU miro account(which only supports SSO login) where I have most of my academic material stored inside.I contacted MIRO before—MIRO asked me to ask my school—I tried all the options of contacting the IT center, the faculty and the contact center of my university—they can do nothing about it: there’s no way to get my EDU email back because it is terminated not long after my graduation. But I want to try once again: is it possible to get help from MIRO admin to get access to my EDU account and share the information with my new paid MIRO account? I guess this is the only workaround(correct me if I’m wrong) and I sincerely hope that this by any chance would work.Really appreciate any help you could provide. Many thanks,Tanya

Hi Miro team & community!I hope someone can help me with this issue.I was part of an Education team provided by a professor of my university, and I created several private boards within that team. Recently, the entire Education team was downgraded to a Free team, and since then I can no longer access any of my private boards. They don’t show up in my dashboard, drafts, or anywhere inside the team.I am still a member of the team, but the boards remain invisible, so I’m worried that they might be lost, although I assume they are just hidden due to Free team limitations.Since I was fairly new to Miro, I didn’t realize that the boards I created would be tied to the team rather than directly to my personal account. I genuinely thought they belonged to me individually, so the situation has caught me off guard.Is there any way to recover or restore access to my private boards?If it is necessary to switch to a Starter Plan or apply for an Educatio

As titled. It is extremely frustrating, because I am selecting text to move or edit it, but the auto zoom out makes the text small and illegible and I also have to zoom back in manually, often in the process lose the selection. It is also not accessibility friendly, too much sudden movement on the screen. I wish Miro has an option to disable these “automatic” features and just let users enjoy a steady display and have full control of zoom-level.

Does anyone know how to move boards from a workspace to a private space? For some reason, someone else with the same domain as me can access my workspace, and therefore I can no longer edit my boards. Do you know how to fix this?

Bonjour, Je suis ukrainienne et prof de français aux ukrainiens, j’ai entendu que vous proposiez l’abonnement gratuit, es-ce toujours d’actualité?  Merci d’avance, Cordialement, Margarita

Hi! Recently i’ve tried to edit photo at my Miro board on iPad app. And I received ”cannot open adobe express” message. How can I solve it? 

Hello! Please help me solve my problem: the keyboard doesn't appear when I type on Miro. It's only visible if I completely restart Miro.But as soon as I touch the screen with the stylus to write by hand instead of with my finger, the keyboard is no longer visible when I need to type. Can you tell me how to solve this problem?

The payment was made on the expiration date.   Please cancel it. . 

HiI’m trying to buy a starter plan but the system keeps rejecting my payment method without any request going to my bank.Need help please!Abi

Good day together, We were told that as a student of the University of Kassel, we have a contract with miro, whereby we should have access to one of the premium plans when registering with our university mail. Unfortunately, this was not the case when registering, this did not bother us any further. Unfortunately, one of our employees accidentally deleted one of our boards, because we do not have access to the paper basket with the Freeplan, we do not have the possibility to restore it. Therefore, I wanted to ask if you could activate us for the Premium Plan as agreed or at least restore the board? Thank you in advance for your help.Best regards