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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,821 Topics
  • 26,270 Replies
7821 Topics
B
BALDEtooseNew Here
asked in Ask The Community
scp

scp

101
Eca
Mironeer
1 month ago
R
RyanQANew Here
asked in Ask The Community
Invitees to team do not get 6 digit confirmation code

Hi,We have new offshore team members that are trying to sign up for Miro. They are not receiving the 6 digit confirmation code. Is there anything that can be done to help facilitate this?  

161
Eca
Mironeer
1 month ago
K
Kathryn RifenburgNew Here
posted in Ask The Community
Board Disappeared

Help! I created a board for a community event- in order to keep assess to the board I signed up for a free account. I thought with an account I could keep the board forever- but it disappeared along with all the information. Is there a way to get the board back?

291
Eca
Mironeer
1 month ago
J
John TerhorstBeginner
posted in Ask The Community
Laggy on M1 iPad

I have been using a 1st generation iPad Pro (11 inch) with A12X chip for the last couple of years and have had no problem with Miro.However I recently got a new, 5th generation iPad Pro (12.9 inch) with the M1 chip and Miro is now extremely difficult to write on with the Apple Pencil because of lag. I use Miro to conduct my tutoring sessions so it is always a one on one situation, not a crowded board.  Is this a known issue, perhaps something with the M1 chip? This is potentially a huge dealbreaker for me. I have tried reinstalling the app, swapping different Apple pencils, etc., with no improvement. 

64716
Eca
Mironeer
1 month ago
Eddie Zhang
Eddie ZhangBeginner
asked in Ask The Community
Is anyone here a Miro Referral or Reseller Partner?

Hi Miro Fans,Just wanted to know if anyone here has applied to be a Miro Partner and is now an official partner?I’ve submitted the form below many times over the last 1-2 years but I have never received a reply from anyone in the Miro team.https://miro.com/contact/partnerships/I’d love to know if you were successful/unsuccessful, if you had the same issue as I did, or if you had loads of value after becoming a partner. 😊Thanks in advance for your response!Cheers,Eddie Zhang | Zhamatix

341
Eca
Mironeer
1 month ago
1
11 SunBeginner
posted in Ask The Community
Can I have the same sticky not exist on 2 boards simultanously?

Can I have the same sticky note exist on 2 boards simultanously? I have several boards with todo items on them. Then I have a “Today” board where I just focus on the things I want to do today. I want to be able to take an itm on one of my todo boards and also have it exist on my Today board without having to duplicate it. Any way to do that?

101
Eca
Mironeer
1 month ago
D
DataDriverOlavBeginner
asked in Ask The Community
Problem with links in Templates

I have two issues with the link usage, and i am not sure about them being just bugs or intentional. It seems as if it where bugs. When i link objects (like images) to elements of the board, then it works fine when i continue to use the same board. However, when i save this board as a template, then SOME of the links continue to be directed to the elements within the same new board (instanciated from the template), and SOME of the links link back to the board where the template was originally saved from. It seems to happen randomly. This is why i suspect that it could be a bug. I always save frames as the linked elements, and the objects that carry the links are always imported images. Here are the objects that carry the initial links. They link to frames within the same board. This is how the linkage functions: from one canvas where the link carrying objects are, to frames that contain other canvases. When the new board is used from the saved template, some of the links work fi

474
Robert Johnson
1 month ago
SphericStudios
SphericStudiosNew Here
asked in Ask The Community
Scaling Issue - Home - 'Boards on this team' - Vertical Limit

Scaling horizontally causes zoom in ‘Boards on this team’ to scale beyond vertical visibility … see attached snapshots.  Beyond certain width, Board type names hidden.  Fix?  Bug?  Ignore? Running macOS app v0.8.74 in Ventura 13.6.9. 

171
Eca
Mironeer
1 month ago
B
Brigitte LubeBeginner
asked in Ask The Community
Cannot find my boards in my account

Hi 🤗,I have a big problem. I was using a student account, that expired. When I renewed it, I could step in miro again, but my created boards are gone - I was the owner of the boards -   - do you have an idea what I can do?

255
Eca
Mironeer
1 month ago
Y
YanaKobrinaNew Here
asked in Ask The Community
can't add images to the board

Hey! I can’t add images to the board. It’s written that i have to refresh the page or report the bug. But while refreshing nothing changes and report the bug I am not allowed

203
Eca
Mironeer
1 month ago
K
Karsten FankeNew Here
asked in Ask The Community
Anonymous stickes not editable

I am facing a strange behavior since a few weeks, and I am sure it worked some time ago.In case the anonymous mode is enabled (which is perfect for retrospective we mostly do in MIRO) the creator of a sticky note cannot edit the same after he created a new one.I was also able to reproduce this issues, whilst a running retrospective. Unfortunately when I am alone working on a board, it works fine.Anybody else facing this issue?Maybe it’s something similiar Laura was reporting

271
Eca
Mironeer
1 month ago
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Raquel PenagosNew Here
asked in Ask The Community
Help, all the panels and options in Miro are gone

All of a sudden, everything is gone from my miro board. Even the ‘Miro’ home widget. I cant do anything on my board, even if I right click on a shape, nothing appears. I dont know what I did, can someone help me?

220
R
1 month ago
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Duane RomanellNew Here
asked in Ask The Community
Zoom in to a specific point on a frame

If I am zoomed out using “fit to screen” so I can see all of the frames on my board, is there a way to zoom IN to a specific area or section of a frame (or anywhere, really), instead of just zooming in, and then moving around to the spot I want to get to?In other apps, this is usually done by grabbing a magnifying glass tool and then outlining the area you want to go to, and you jump right there.Thanks.

23206
ElvaMiro
Mironeer
1 month ago
J
joris.jeBeginner
asked in Ask The Community
Issue with confirming new email adress

Hello,I'm trying to change the email adress for my profile. The new adress is an alias of my google account.After receiving the confirmation email and clicking the link, I get an error page saying "Hmm, that didn’t work. That page can’t be reached,… " . How can I solve this?Regards,Joris

284
ElvaMiro
Mironeer
1 month ago
A
Ahmed SiddiquiNew Here
asked in Ask The Community
Miro App/Boards Freezing on iPad; anyone else?

This is my first time using my Miro on my iPad, and at first, it seems to work fine, but after a few minutes of writing ideas out on the board using my Apple Pencil, the board starts to freeze for a few seconds. I don’t think it’s just the board even, I can’t seem to interact with the entire app at all.After a few seconds, it comes back and starts running fine, but soon enough it starts happening again. If I use the Miro app for a lengthy amount of time after this (15-30 minutes), it starts to get so bad that every other stroke seems to hang (maybe time didn’t have to do anything with it, maybe it was because I added another app to multitask so half my ipad screen was miro, and half was a system monitoring tool for my iPad).Anyway, I tried playing around with the Miro website instead of the Miro app, but I noticed that it also froze occasionally, though it was nowhere nearly as bad as the app.I did manage to note down some metrics though! 5 seconds after it hung for both the app, and t

877
ElvaMiro
Mironeer
1 month ago
D
David TownsonNew Here
posted in Ask The Community
Sticky Note Size option has disappeared

Like this other thread, I am not able to see a size option for a sticky note unless I select multiple stickies, which is not ideal. This happens in the Chrome Browser version and the MacBook app version.Please can you advise how I can get the size control back, without selecting multiple stickies. Thanks

250
D
1 month ago
S
Simon HarveyNew Here
asked in Ask The Community
Board keeps closing when dragging with right click hold

When I right click and hold with my mouse to drag the board / canvas around, the board keeps closing.  It doesn’t happen every time, but at least 50% of the time.  And it’s really annoying.My preferences are set for Mouse.How can I avoid this?Thanks.

733
Laurianne Ferrandis
1 month ago
G
Gavin LeungNew Here
asked in Ask The Community
How to switch from Table to Timeline view

 In the keynote, Rosanna showed how she integrated Jira and other data sources into a single table and then switched it to a timeline view.  This looks really handy. How did she do that and is this feature already available to us?  

840
G
1 month ago
N
NiamBeginner
asked in Ask The Community
Go To specific frame in "Share as Presentation"

Hi, I've tried the 'Share as presentation' export method in Miro.My question is, what is the function of the 'Copy link' button?I clicked it and received different links for each frame, but they still direct me to the first frame. I was really hoping it would take me directly to a specific frame.

565
Robert Johnson
1 month ago
C
CBR600grlNew Here
asked in Ask The Community
Web Clipper doesn't work any more

The web clipper extension is the number one tool I use and it doesn’t work anymore. Please fix ASAP.  I get this error on both Chrome & Brave browsers. I am logged in to my active miro account.  

533
J
1 month ago
S
shivakanouNew Here
asked in Ask The Community
Org Chart question

Dear community,On the org. chart feature, how do I create/modify the fields?

171
ElvaMiro
Mironeer
1 month ago
F
Fumihito OuraNew Here
asked in Ask The Community
I can't find boards with stars for Teams I'm not a member of.

Even if I add a Star to a board for a project I'm not a member of, I can't find it in the latest version of Miro.In previous versions, I could find it in the Star List.Is there any way to find it?

375
ElvaMiro
Mironeer
1 month ago
R
RubyBBeginner
asked in Ask The Community
Adding Multiple Dates in Intelligent Roadmap

I’ve been using the intelligent roadmap template and I can’t figure out how to add multiple dates for a row (e.g. for a quarterly report). Trying to duplicate the item just leads to the entire map duplicating and I would prefer not to just create basic shapes to drop in as this partly defeats the purpose of the intelligent template. Has anyone had any success with this?

775
ElvaMiro
Mironeer
1 month ago
A
Anastasia KryzhanovskaNew Here
asked in Ask The Community
All the latest changes on my board have disappeared

For some reason, all the latest changes on my board disappeared, up to the 18th of October. How could that happen? How can I restore my data back? The version history is also erased 😥 And also, as a free user, it seems like I can’t use the customer support form. Does it mean that the Miro team doesn’t care about such cases? 

241
ElvaMiro
Mironeer
1 month ago
M
Mark ShannonBeginner
asked in Ask The Community
Is Miro AI Prototyping tool available to everyone?

Hi, I am trying to test and experiment with the new Miro AI prototyping tool seen here (36mins) https://miro.com/innovation-workspace/?utm_source=braze&utm_medium=in-app&utm_campaign=whats-new-modal-IW-is-live#videoI don’t see the feature available when I use Miro AI in my boards - does anyone know if this is still in Beta or whether it’s a premium feature? We have a business account with Miro that includes Miro AI features. Thanks,Mark

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M
1 month ago
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