hello everyone,
We are consolidating previously unmanaged Miro accounts into a new Enterprise setup.
Some users have an existing Miro account under an old company email domain, while SCIM/JIT provisioned a new account under our current company domain. We have now disabled SCIM/JIT.
We have three cases:
-
Old account has content, new account is empty → migrate the identity/license while preserving the content.
-
Both accounts have different boards/content → both must be preserved and consolidated.
-
User never had an old account → no conflict.
What is the correct Miro-supported procedure to consolidate these identities, especially when both profiles contain content, and then safely re-enable SCIM/SSO?
The desired end state is one account under the current domain containing all relevant content.