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Cannot log in to the Windows app even after logging in online

  • September 16, 2026
  • 3 replies
  • 73 views

Hi, I can’t log in to the Windows desktop app, no matter if I start from the app, or in the browser. I can log in through the browser using the magic link, but when I click continue in the app, in the app I still get the sign-in screen, and I get a new magic email sent to me, which takes me back to the browser, and the vicious cycle continues. The same neverending cycle keeps happening if I start from the app.

I tried those steps described in the help, but some of those settings mentioned there don’t even exist.
Could anyone help me out please?

3 replies

Eca
Mironeer
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  • Mironeer
  • September 16, 2026

HI ​@Ildi thanks for reaching out and reporting this issue! I have your case converted to a support ticket for further investigation. You should receive a response from them as soon as they can.


  • New Here
  • September 21, 2026

​@Eca Has a solution to this been found? I have the same problem


  • Author
  • New Here
  • September 22, 2026

​@Eca Has a solution to this been found? I have the same problem

In their reply, the support team basically pointed me at the help page https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app#h_01HCMS60YKWQNFHAR0R2N883R  - I’ll need to get our IT support to help me out with that, as I don’t have admin permission to touch any of those settings on my work laptop, so can’t say if doing those things will work or not at this point.