Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,753 Topics
  • 22,765 Replies

6753 Topics

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Désirée BeinNew Here
posted in Ask The Community

Share Template with company Admin

When I created a template and want to share it company wide, it says I should invite the company amin to the board. There is no dialogue or button anywhere to be found that can do that, nor can my admin edit my template, we just tried. How ist it meant to be done?  

5
Robert Johnson
1 year ago
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Katrine HesseldahlNew Here
posted in Ask The Community

Rotation function not working

Hello, is anyone else experiencing being unable to rotate images / objects in the desktop app?I’ve tried re-installing, re-opening, changing to another device as well as the online browser and this function is still not working for me. Here is a screen shot of the icon to rotate. The app doesn’t respond when I click it. Best, Katrine  

5
Robert Johnson
1 year ago
B
Best GardenNew Here
posted in Ask The Community

Are there any specific System Requirement?

We are trying to use Miro for our gardening project but my system hangs. Is this with me only are need some basic requirements .

1
Robert Johnson
1 year ago
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Kim SeieroeBeginner
posted in Ask The Community

How to link Miro cards between boards

Hello everyoneDoes anyone know if its possible to link cards between Miro boards if the boards is in the same team and also if they are in different teams, but the users have access to both teams? 

20
Max Harper
1 year ago
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sprostapNew Here
posted in Ask The Community

Pictures taken with ios app not on Board

Dear Community,  i am facing a massive loss of pictures taken during a workshop yesterday. Used the app on Iphone for documenting models and put it directly on the board. Looked like, they would have been normally uploaded and appeared on the board. I also rearranged them on the board (using app). But today hardly a third of all pictures is visible on the board (desktop and mobile app). Does anyone have any advice?? 

1
Nick_Miro
Mironeer
1 year ago
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lilianangeliaNew Here
asked in Ask The Community

Uploaded files on wrong board

If I deleted my Miro account, would all files that I had previously uploaded on all boards that I had once been a member in (but not anymore) also be deleted? 

1
Robert Johnson
1 year ago
H
h2oficusNew Here
posted in Ask The Community

[RESOLVED] Cropped templates picker on tablets

Hey,I’m testing out Miro to see if I want to continue with a paid profile, but I am running into an issue with the templates on my Tablet S7:  I can’t scroll on the templates and view at all.  @Marina any advice?

2
Alyona
Mironeer
1 year ago
J
John WaldenNew Here
posted in Ask The Community

Miro board task bars not loading

A board I use quite often for a side project is no longer working.The task bars are white and I can’t select or more anything on the board itself.I get the same results on different browsers (tried firefox and explorer)Does anyone know a possible solution?Have also tried clearing all my cache and data. Not using a VPN either.Thanks in advance!

2
J
1 year ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask The Community

Ability to Revert Toolbar to Left Hand Tray on Windows Desktop App

I might be overlooking something simple here; it seems like the recent Interactive Display update on the Windows desktop app locked the toolbar to the bottom of the screen (see screenshot below). I also lost the order of my apps. I could not find anything in Preferences or the gear to shift it back to the left. The web version still shows the toolbar on the left of the screen, and has retained the app order.Has anyone found a means of switching it back? Thanks :)  

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Kyle Chipman
1 year ago
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Michael ConnellBeginner
posted in Ask The Community

Number of Copied objects not the same as number of Pasted Objects

When I group a bunch of objects together to paste onto a different board, I get a “number of Objects copied” metric.  When I paste them on another board, I get a “number of Objects pasted” metric and they are not the same.  Why ?

3
Robert Johnson
1 year ago
A
Alexander ShenkinBeginner
asked in Ask The Community

Add Miro team to Slack channel?

Hi all,I’d like to add a miro team to a slack channel (updates, etc).  I don’t want all my miro activity posted in that channel - just all activity related to a team in miro.  Is that possible?

2
A
1 year ago
E
EugeneKrNew Here
posted in Ask The Community

Wireframing Tables

I couldn’t find Table / Grid component in Miro wireframe library. Is it there somewhere or unavailable? How to wireframe table then? 

4
Robert Johnson
1 year ago
I
InnerhoferNew Here
posted in Ask The Community

Cannot login from Mac App v.0.7.14 on M1

Hi, since yesterday I couldn’t see my dashboards anymore. I reset cache, re-installed the app and since then I cannot login anymore, even under 0.7.14. When I type in my login credentials, I am referred to Safari where I login and see my boards there, but the Mac App remains on the login screen.

1
Tomoko Kii
Mironeer
1 year ago
E
Eleanor JarvisNew Here
posted in Ask The Community

Can't move board to project unless I am the owner

Hi,I used to be able to move boards within all of the projects within my team. Recently, I can only move boards to projects that I own. Has anyone else noticed this change? Is there a solution to this?FYI, our team is made up of a combination of full and restricted licenses. This change means that users with restricted licenses now can’t move any boards as they don’t own any. Thanks,Eleanor

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Tomoko Kii
Mironeer
1 year ago
D
David RelanBeginner
posted in Ask The Community

[RESOLVED] Application Loading Issue - Any workarounds?

Hi, I can see on the Miro status page  that there’s an application loading issue. We’re unable to get load or login to miro from win/mac and app or any of the major browsers, we have an online workshop in 30 minutes, and so I’m slightly panicing and wondering if anyone has found any workarounds? We need to at least access the contents of the WS space from yesterday in order to port it over to mural, or a ppt or offline format. Grateful for any advice!!!! 😅🙏🏽😱

1
Alyona
Mironeer
1 year ago
R
Robert KrienerNew Here
posted in Ask The Community

Mouse wheel to pan no longer working

Until today I was generally able to use the center mouse wheel to pan, by pressing the wheel as a button and them moving the mouse around. This is a pretty typical feature of cad software and similar.  Although it would sometimes stop working after a bit, if I refreshed the page it would normally work ok. Today it seems this function is now totally gone??? I can still use the mouse wheel scroll to pan vertical, and I can even push it left/right to pan side to side, but pushing down the whole wheel as a button to enable panning seems to be disabled now? Is this intended behavior?

4
D
7 months ago
C
Caro SysonBeginner
posted in Ask The Community

Making a Board View Only

I have free plan at the moment and want to change the boards that are in view only modeBecause i have a board that i dont need anymore but cannot see how to switch it to VIEW ONLY mode so i can then create a new BoardAnd how can I change a VIEW ONLY board back to work on it again once i have only 2-3 boards in my space?

12
Robert Johnson
1 year ago
A
AnnaKamaldinovaNew Here
posted in Ask The Community

[RESOLVED] Miro doesn't work on Mac (M1) - grey screen

Miro app on mac isn’t working today. If I sign in my account on the website, it works. Is it a bug? How can I fix it? I’ve tried re-installation and clearing cache, but nothing works.

28
A
1 year ago
M
Marcus SchwindtNew Here
posted in Ask The Community

Increase textbox limit with lists (reached by only 500 characters)

Hello!Please help me with the character limit of the text-boxes (especially with lists it’s reached with only 500 characters)  because it really disturbs my whole workflow with miro every day, over and over! I can't work with my clients because they can't use it on their own, they get stuck too.I can't understand why you put such a low limit on text-boxes, it make no sense. It make no sense to put a limit at all in a tool like miro!And I have seen a lot of other people in the community with the same issue and they all are very disappointed and are willing to change to an other software only because of this issue. We need a solution!So pleeeease help us and get rid of this limit or set it up to a much higher level.I know the limit is 6000 characters but with a list I reach the limit with only 500. Maybe its a bug but it happens every day over and over so but please solve this problem!!! I can’t work like that and my clients neither!Thank you very much!Marcus

6
L
9 months ago
M
Melchior Pedro-RousselinBeginner
posted in Ask The Community

[RESOLVED] Help ! I have purchased a annual plan accidentally

Hi there !I have, 1 year ago, subscribed to the miro for startup plan for my previous company.I am not part of that company anymore, and i have been unable to access my miro account or my mailbox (witch doesn’t exist anymore).So the issue there is that i have been unable to unsubscribe the automated renewall and i have been charged around 550$ on my personnal card.I’ved tried to reach the support, but i did not get any answers or responses.Got any ideas how to solve this ?Thanks !

4
M
1 year ago
K
Kino YuNew Here
posted in Ask The Community

"See recent change" on miro board

I know the black button “see recent change” shows if you are not visit the board in a while but how can I manual enable “see recent change” for any time? 

1
Kiron Bondale
1 year ago
J
JeansenVaarsBeginner
posted in Ask The Community

Locked frames moving after pasting images

Hi Miro team! I am learning MIRO, and experimenting using it for something it is not meant for 😊 (Playing tabletop games)As I was making a video tutorial for it, I noticed a very annoying bug for me. Lock a Background Image Right Click -> Convert it to Frame Copy another image to clipboard (from anywhere) Paste to MIRO on top of the Locked Frame Move while uploading image → Frame will move!! Even if locked!! Totally should not happen.PS: I think it happens while the pasted image is still uploading??? (not sure)You can see a video of the bug happening here:https://youtu.be/iR5sP6uLwvQ?t=254 Happened to me again:https://youtu.be/iR5sP6uLwvQ?t=602 Thanks!

6
S
1 year ago
I
I'm SNew Here
posted in Ask The Community

Account set back on free - but paid for a year

☹️☹️☹️☹️☹️☹️☹️☹️How to contact someone from miro directly??We payed for a year (last September) but since a couple of weeks, account is set back “free”Send an message via “Contact us” - so far, no reaction.No support number, no phone number, no email contact to find. I am really not amused, because we lost all our boards!!!!!!!!!!!!☹️☹️☹️☹️☹️

1
Robert Johnson
1 year ago
M
mckcookNew Here
posted in Ask The Community

Emojis not displayed in Safari

 Hi there, hope there is some help… For some reason in Safari (Version 15.4 (17613.1.17.1.13)) in comments emojis are not displayed correctly. I emptied the cache, did not help. It is not happening in Chrome. Any idea what I can do to fix this? Thanks!   

4
Tomoko Kii
Mironeer
1 year ago
Thibaud Dubrule
Thibaud DubruleBeginner
asked in Ask The Community

Missing "none" to the line option

Hi Everybody, It’s been a few days that the “None” has disappeared from the option when creating a line. Now lines can only be both sided with an arrow or symbol. Any idea if it’s a bug or just a change in options? Thanks,Thibaud 

2
Thibaud Dubrule
1 year ago
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