Unanswered questions

Dear Miro Team,My name is Daria, and I am an online English tutor based in Ukraine. I am writing to ask whether there is still an opportunity to get free access to one of Miro’s subscription plans, as I’m aware of your support for Ukrainian educators during these challenging times.I’ve been using your platform for quite a while at the moment and I found it more than useful. I believe my students will benefit greatly from working with it.I would greatly appreciate it if you could provide me with any information of how it can be achieved.Best regards,Daria

I'm writing on behalf of BEIJING ACROSTAR CULTURE TECHNOLOGY CO.,LTD to solve an urgent payment issue. Acrostar company has been using Miro as a workshop tool for 3 years with 2 different accounts, however, the original account (registered e-mail address:760010097@qq.com )was no longer in use anymore and Miro still charged us for team subscription for two years. Please see attachments of auto deduction payment screenshot from 2025 to 2026. So we want to settle these problems with your help-- <1>Cancel subscription of this account (registered e-mail address:760010097@qq.com )immediately and delete the binding bank account for auto deduction as well; <2>We ask for a chargeback of payment for team subscription from 2025 to 2026, summing up $7296 in total, since we haven't used any service provided by Miro. Hope we can get feedback on this issue from your team soon.Should you have any further questions and concerns, do not hesitate to contact with me. Zoe, Acrostarzhouyixuan@ac

I have the pro version of Miro and took months to build out a flow chart or survey mapping out the questions I ask in a sales consultation. However when I gave Claude access in order to build out an app it responded “it's returning 500 unsupported items and no readable content. This typically means the board is built entirely with sticky notes, shapes, and connectors (which is standard for Miro flowcharts), but the MCP reader can only parse Docs, Tables, and text frames.” Where do I go from here? Is there an easy way inside Miro to revise it so Claude can read and understand the flow?

Team member has also not reached the limit. Please advise on how to resolve this issue. Thank you. Luigi 

I know there’s a feature to count all the objects on a board, but can this also count objects that are specific to their name/text? I also know that I can achieve this by using the Find option by typing the name/text and will list down all objects with the same name/text.For example, I am using the diagram shapes (Tasks), and I want to capture how many times I used the same task for all my diagrams to help me analyse repeated tasks. Is there a better way to count this?

Dear Miro Support Team,My name is Kate, and I am an English teacher from Ukraine.I recently found out about Miro’s initiative to support Ukrainians by offering complimentary access to premium plans during this difficult time. I would sincerely appreciate the opportunity to participate in this program.Your support would be extremely valuable for my work and teaching activities. If necessary, I am happy to provide any documents or verification to confirm my eligibility.Thank you for your time, consideration, and support.Kind regards,Kate

I created and used a Miro board for around 6 months with my tutor (since Oct 2025). I was the original creator and owner of the board.One day the board suddenly disappeared and showed “Board has been deleted by owner.” I even upgraded my subscription trying to recover it from Trash.After contacting support, I found out the board still exists, but now belongs to an unknown workspace/team called “kkiaka” that I have never heard of. I no longer have access to my own board, and my access requests receive no response.I never transferred ownership, never intentionally joined such a workspace, and never removed my own access.Has anyone experienced something similar with Miro ownership/workspace reassignment? What should I do? I really need this board back as exam is coming soon

Hello,  My name is Hanna, I am a Ukrainian French teacher working with Ukrainian students online.  I recently started using Miro for my lessons and discovered that Miro offered free access for Ukrainian educators. I would like to ask if this offer is still available.  Thank you very much for your time and support.  Best regards,  Hanna

I have a payment issue with the software Mirror. I need to make a payment on April 30th this year, which is $576 annually for this turn. However, there was an error in my previous payment setup. When I noticed this, I wanted to adjust the number of members to reduce the payment amount. But after I modified the number of members, the annual price for April remains $576. I hope to adjust it to the annual billing price for a single user than pay it. What should I do? Otherwise, I will have to pay 5 times more than necessary.

My Miro QR sticky notes are stacking on top of each other after my users have input them! Just a week ago this was fine - the stickies would appear on the screen in an organised manner, not stacking on top of each other. Have tried increasing the size of the frame linked and using different colours but still facing the same issue. Would really appreciate any help on this!

Hi!I would like to add dates and user assignements to specific tasks inside a card. I see that you can add them on the card but I have cards that contain several tasks and I would like to be able to specifically assign each task a date and a team member. Is it possible? Or is there another tool than cards that would allow me to do so? Thanks!

 Dear Miro team,I sincerely apologise, but I couldn’t find an answer on this topic. I had the beta version of uploading videos straight  on my board, but now I can’t find the tool. The tool didn’t go through beta-testing? It was really comfortable to add the mp4 files up on the board so that my students could work more effectively. Hope to hear from you soon!Regards,Victoria

Dear Miro Team,My name is Daniella, and I am a teacher from Ukraine. I would like to kindly ask if it would be possible to receive a free Miro subscription for one year.I truly love using Miro in my teaching process and have been actively using it for quite a long time already. It helps me create interactive lessons, organize materials for students, and make learning much more engaging and creative. As a teacher, Miro has become one of my favorite tools for education.Because of the current difficult situation in Ukraine, educational resources and subscriptions can sometimes be financially challenging. That is why I wanted to ask whether you might have any support programs or the possibility of providing an educational subscription.I would be incredibly grateful for your support and consideration. Thank you so much for creating such an amazing platform that inspires creativity and collaboration every day.Best regards,Daniella

Dear Miro Team,I am a user from Ukraine and regularly use Miro in my work.I’m an English teacher and my students adore using MIRO and we would love to be able to use more than 3 boards as a part of premium subscribtion.I have heard that you can provide a free premium subscribtion for Ukrainian users.Thank you for your time, assistance and support.Best regards,Mariia

Images not getting saved after selecting ‘Copy as Image’. Miro board showing ‘Copying’ status and then status closed. NO success message for copied done. It is completely working fine for the other members of the org.Solution:Verified system clipboard settings. It is not getting saved to clipboard. Verified browser permissions. Cleared cookies and cache Verified on two browsers: Chrome and Edge PC: Wind 11 Pro

Hello, I am trying to do a linked documents/frames board, how do I enable this kind of accordion display for navigating several documents and use it as navigational Index ?Thank you!

Hi everyone, I need help with a Miro board issue.I accidentally left a team/workspace and selected the option “Delete boards connected to this team.”  The problem is that I had created an important board inside that team without realizing it was linked to the workspace.Now I can still access the board through a link, but only in view-only mode, and I get an “Ask to edit” option. So the board still exists, but I lost editing permissions after leaving the team.I also don’t remember the name of the team/workspace, and I don’t know who the owner or admin is. It doesn’t show how is de owner now Has anyone experienced something similar? Is there any way to recover edit access, identify the workspace owner, or move/copy the board to my own account?Thanks in advance.

Hello, I recently (past Sunday) received a message that my education plan expired. I have been trying today to reapply for the educational plan (still a PhD student), but regardless of how I try to access the platform (whether through the link sent through the expiry notification email, or manually through the webpage), I am stuck in a perpetual loading mode (see picture). I have tried different wi-fi/internet networks and different browsers, but nothing worked. Has anyone experienced the same issue? I really need access to my boards as they contain an important part of my research work, so if anyone has some insights on how to go about this, I would appreciate it a lot. Thank in advance, phren 

Dear Miro Support Team,I am writing to you from Ukraine to request your support during these incredibly challenging times. My name is Iryna, and I am currently a university student working as an independent tutor to support my community and continue my professional growth.As you are aware, Ukraine is undergoing a period of immense hardship. Despite the daily challenges, I am committed to providing high-quality education to my students. Miro has become an indispensable tool in my teaching process, allowing me to create an interactive and engaging learning environment that is vital for remote education today.Given my dual status as a student and an educator in a conflict zone, I am reaching out to ask if it would be possible to grant me a free subscription to your Pro or Education plan. This access would allow me to: Maintain the continuity of the educational process for my students. Utilize advanced visual tools to overcome the limitations of distance learning. Continue my work and

I deleted a different account and now cannot create a new account with the same email, but I also can’t access the old account. how can I reset this so I can create a new account from a deleted email?

Hi,I’m having an issue with editing a board in a team that was previously on a paid plan (the subscription expired on May 2). I’m currently the only user in the “E-commerce” team.I have a few questions: I’d like to switch the “E-commerce” team from a paid plan to a free plan. Is that even possible? I want to keep creating boards within this team, but the option to add new boards has disappeared. Does this mean this team can no longer function on a free plan? Do I need to delete the “E-commerce” team and create a new one to regain access to these features? How many teams can I belong to on the free Miro plan as a user? I would really appreciate any guidance here. I feel a bit stuck and not sure what to do next.At the moment, I can’t edit the existing board, and I’m also unable to create new ones unless I switch back to a paid plan.   

I signed up for a free trial of Miro, but it never actually “activated” so I wasn’t able to use it.  After a few days, not the full month trial, I cancelled and deleted my card info.  Cut forward to today, well beyond the free trial and I have a bill from Miro. This needs to be cancelled and refunded.  Any idea how to go about this? I can’t seem to find a way to contact support. 

Hi everyone,I’m honestly quite frustrated at this point and hoping someone here can help.I’m trying to cancel a Miro Business plan associated with my account, but I’ve hit a complete dead end: I’m an admin, but I don’t have access to any billing settings There is no option in the UI to cancel the subscription The contact emails I found on the website bounced back as invalid I can’t find any valid support channel to handle this request At this stage, it honestly feels like once you upgrade to a Business plan, there’s no clear way out.Has anyone experienced this or knows how to actually cancel a subscription in this situation? Is there a working contact or process I’m missing?Any help would be really appreciated 🙏

Is anyone else experiencing this too - I copy something from one board to another and the content I’ve copied vanishes from the board I’m trying to copy to. It appears for a sec and then vanishes. How can I fix this? I really need specific materials on my other board taken from my personal one 😥

After yesterday's Miro outage, I can't replicate my boards. I only get the message: “Sorry, something went wrong.” Can you help me?