Questions & Ideas

Hello,When I click to thr link to view the board, I’ve got the following messageclick.account.miro.com What does it mean?

Hey, two years ago I got a Miro educational plan. However, few weeks ago it has expired. I’ve applied two times since then, without any success. I’ve filled in all my correct information to apply. After I’ve applied, I haven’t received any emails like like “Pending educational plan application” or something.  Does anybody know how I can fix this issue?

I was using Miro's free trial. Miro attempted to bill me, but the transaction initially failed because my card limit was too low. A few days ago, I increased the limit, which allowed the payment to process. However, after being successfully billed, the business features I paid for have not been activated. Does anyone knows how to contact support directly?

There used to be a ‘Re-organize Frames’ button that automatically sorted the frame sequence based on their positions, but now it’s gone. Help!

I’m trying to count days from a start date to an end date to compare length of project to a standard that we try to stick to.  That way when calendar dates start to shift, I can quickly see if the project is going to be at risk of completing.  

I have paid more 400 euros but I didn’t get the subscription. Please help me

Hello! I completed a process map but when I try to export it via PDF or image, I get an error message. Please see attached photo. Any help folks can offer on getting this exported would be appreciated! 

Hi, I lost acces to https://miro.com/app/board/uXjVN4DGmBk=/ 

At 100% I only see a micro detail of the board. When I zoom out and level on my board is  at maximum <1% I can only see a small section. I checked chrome zoom which is normal. 

Hi guys! I wondered if you’d consider this request to grant me access to Premium features. I’m a Ukrainian educator (Spanish language) and Miro has become an essential instrument in my lessons. Having full access will help me greatly.  And on behalf of all Ukrainian educators I must say that we really appreciate you doing this. Thanks! Looking forward to hearing from you! 

Dear Miro Team,My name is Yulia Kan, and I work independently as a language tutor in Ukraine. I regularly use Miro to build lesson plans, organize study materials, and create visual explanations that help my students understand complex topics more easily.If you need any documents to confirm my status or location, I am ready to provide them.Thank you for considering my request and for supporting Ukrainian educators.Kind regards,Yulia Kanuliai3116@gmail.com

I would like to report a problem and find out what happened and how to fix it?. Since yesterday, the new AI plugin in Miro does not allow me to generate a table. What is my goal and what do I want to achieve? I select 30-35 objects (sticky notes) that contain observations from research. Then I prepared a prompt that previously allowed me to generate a table with 4-5 columns and assign sticky notes to the table format. And until now, it worked very well. Now it doesn't work at all. I mean, after entering the prompt, the system thinks and finally generates the view "No content to display" even though in the chat dialog window it gives or suggests that it has prepared a table and solution. How to fix it or restore the previous version of document creation with AI in Miro, which worked very well. Now it is very bad.

hello good sirs and ladies. Could you please clarify if I can regain access to the dashboard that was in my ownens but submitted to team that i have left and do not have the access.Ive got the link to the board though.Thank you in advance.

I have been working on a mindmap for the past few weeks. I just opened my mindmap again, and I noticed that changing the font and editing the text size isn't possible anymore. So, I thought it might be a bug, let's refresh everything, but nothing..Now, I'm almost CERTAIN this was possible the last time I worked on this. I went to check the FAQs, just to find out that this was never a possibility (https://help.miro.com/hc/en-us/articles/360017572094-Text).I'm seriously doubting my own mind atm. Have I missed something?Thanks!The last time I checked, I could also change the font, the size, alignment, etc. 

That would be great to find out and keep it in sync.

Hello, We are on a Starter plan and want to share a board via the Public Link and a password (with editing rights), to non-registered MIRO users. From what I have read they should be able to select the public link, and the MIRO board appears at which point they need to enter the MIRO board password - no login required.However, this happens for 2 seconds and then they are asked to login/create an account: Image of login screen for non-registered MIRO usersWhy is this happening?This only recently seems to be an issue. We have public sharing enabled and aren’t on an Enterprise plan so I’m confused as to why this is happening. We are definitely using the right link for the board and not the team invite one. Any help is appreciated, thank you!

Hello,My team have been using miro just for basic boards the last 2 years, recently I have to sign in every time i open the page, this was never the case before, I remained logged in no matter how many times I opened and closed the window each day. Passwords entered, logged in, then have to do it all again 5 minutes later, very frustrating.Has anyone else had this problem, or know how to resolve it?

My name is Polina, and I am writing to ask if there are any possibilities for a free miro subscription or a discount for users from Ukraine.I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. Miro is an amazing platform which i’d love to keep using for personal and educational purposes.Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?Thank you very much in advance for your understanding and support.Warm regards,Polina pn.mihailets@gmail.com

Hi, I’m new to Miro.Previously I used Awwapp, I have a question, I could not find a way to erase only a fragment of a line or a figure as a Awwapp.  when the eraser touches the figure it is completely erased.  is there any way to delete without deleting the whole figure?Attached image to explain:  

Hello Miro Community,Miro is great at presentations and maintaining the order inside its platform, however when the client wants a pdf copy of that presentation the whole experience goes to hell in a handbasket. There is a significant issue when attempting to export the presentation into a pdf. The order of the frames is jumbled randomly when exported. Additional programs are required to then put into order i.e. adobe, bluebeam, etc None of the solutions on Miro community work - I have tried them all! Inefficient - especially over something rather basic… page orderI have done everything from filtering to clicking each frame in the order I want the presentation to be without any resolve. Is it the size of the file issue? Is there a limit to how many frames the platform is capable of handling? Do we need to use a compliant/preferred browsers? HELPWhen it comes to the user group of architects and designers this is a real problem. A duplication of work and a cost to the client. Please come

Dear Miro Team,My name is Mariia, and I am an English tutor in Ukraine. I have been using this platform for my lessons with students for the past few months, and it has been truly effective for online and classroom collaboration. I have had an amazing opportunity to try all features and tools to make lessons more interesting and helpful in this long path of learning the foreign language. I have recently found out that Miro is supporting Ukrainian educators by offering a free upgrade. This is extremely thoughtful, and it would be very appreciative if I could also be included in this manifestation of support. The access to all features and the expanded amount of members would allow me to make more meaningful lessons, satisfy different learning needs and give my students an opportunity to interact directly with tasks.Thank you very much for your continued support of both teachers and students. Best wishes,Mariia. 

Our company used to have an Enterprise account for Miro but moved it to a Business Plan due to usage. SSO was setup under the Enterprise account and the X509 cert is expiring. How do we move that config to the Business Plan “account” since no one is using the old Enterprise licensing and it has since expired.

Dear Miro Support Team,I’m a lecturer from Ukraine. I’m planing to use Miro to create engaging educational content and interactive lessons for my students.I recently found out that Miro provides free premium access to users from Ukraine in light of the ongoing situation. I would like to apply for this opportunity to further enhance my teaching experience and offer even more dynamic and structured lessons.Please let me know how to proceed.Thank you for your commitment to supporting Ukrainian educators during these challenging times.BR,Taras

My paid plan started suddenly and im unable to cancel it or get refund. Ive been sending email for last 2 weeks but no response from miro team. Any suggestion of how I can get prompt support or if there's any contact number?

Good day.  I’m turning to you with a question, how can i get correct invoice for selected plan. I would need to exclude VAT form the invoice. BR,Aleksandr