Questions & Ideas

Hi Miro Community,I recently noticed a charge on my credit card from Miro, but I’m not sure which account it’s linked to. I was able to log in to two accounts I use, but both are on the free plan. I didn’t receive an invoice for the charge, which makes me suspect it might be from an account registered to an old email address that I no longer have access to (possibly from my previous workplace). Could someone guide me on:How to identify which account the payment is associated with? How to cancel the subscription if I can’t log in to that account?If a Miro Support team member could step in and help look up the charge using my payment details, that would be very helpful, as I want to make sure I’m not paying for an unused account. Thanks in advance!

Hi Community & Mironeers,I’m on the Free plan and urgently need help recovering my board to two specific versions:• January 7, 15:00 CET• January 9, 11:00 CETWhat happened: While preparing for a second workshop, I copied a widget/template and edited it, not realizing the copy was linked to the original. The edits propagated and overwrote the original workshop records; now both sections show the same (new) inputs. I didn’t realize this until I finished up the second workshop. I tried to backtrack using history/undo, but the state is now inconsistent and I can’t restore any of the original content.Why this matters: The lost data is important workshop outputs of a brainstorming. I didn’t know that copying and modifying the template would also modify the original, and this was an honest mistake. I’m in tears at the moment.Request: Could a Mironeer please escalate this to Miro Support for a one-time recovery or snapshot export of the board at:• Jan 7, 15:00 CET (first workshop’s correct

Hey thereI am desperately trying to get Jira working in Miro, but I can’t find a way to get the “Team” field in MiroWe are using the “Teams” feature of Jira/Atlassian (see image) to separate our product into Areas, so I need to have the team field set to get the work distributed to a specific Team. When I try to create/edit a new Jira Item from Miro, the “Team” field is simply missing, and I can’t figure out why. All other fields are there and customizable. I also checked the Jira Screen config and it does not change a thing.Is it maybe not supoorted?I didn’t find a topic about this anywhere.  

How do I delete a row? If I click a row, then click three-dots in the toolbar that appears, it deletes the entire entity block not the current row.

Hello, I’m newbie and going to test miro app, but unfortunately I cannot go into dashboards. I cannot open dashboard in chrome, edge.I delete all caches, temp files, and I disabled all firewall, vpn. And it stopped at same position when I enter my dashboard. 

Dear Miro Team, I hope this message finds you well.My name is Mariia, and I am an English tutor based in Ukraine. I am writing regarding to a subscribtion upgrade. Recently I have learned about an opportunity of free access to one of Miro’s subscription plans, as part of your valuable support.If this opportunity is still available, I’d be grateful for your guidance on how to apply.Thank you for supporting educators from Ukraine.Best regards,Mariia

Dear Miro Support Team,My name is Olena Hryhorenko, and I am an English and Spanish tutor currently living and working in Ukraine. I am writing to kindly ask if it would be possible for me to receive a free Miro subscription.I have learned that, due to the ongoing war and the difficult situation in Ukraine, Miro has been supporting Ukrainian users by offering special access or free subscriptions. For this reason, I decided to contact you directly and ask if I might be eligible for this opportunity.I work as an online language tutor and regularly use interactive digital tools to explain grammar, introduce vocabulary, and organize my lessons visually. Miro is an extremely valuable tool for me, as it helps make my classes more engaging, structured, and effective for my students.Unfortunately, due to the current circumstances and financial challenges caused by the war, purchasing a paid subscription is quite difficult for me at the moment. Receiving free access to Miro would be a great sup

How to change card status from api? I tried this request:PATCH https://api.miro.com/v2/boards/{board_id}/cards/{card_id}Body: {"data": {"status": "done"}}it returns error - 'Field [data.status] is not supported'

During registration, my power went out.The first part of the registration was completed successfully, but when I reached the step where I had to name my own team/workspace, the power went out again.After that, the registration didn’t finish properly.Now I only have access to a team I was invited to as a guest, and I don’t have my own original workspace or any personal boards at all.Could you please help me restore or complete my initial workspace setup?

When duplicating a board with a background color, the background color does not transfer to the new board. 

Dear Miro Support Team,My name is Yelyzaveta Zarvanska, and I am a teacher working with students from Ukraine.Due to the ongoing war in Ukraine, many educators and students are facing significant financial and technical challenges. At the same time, online collaboration tools like Miro are extremely important for continuing education, remote teaching, and teamwork.I would like to kindly ask whether Miro provides any special programs, discounts, or free subscriptions for Ukrainian users, educators, or organizations affected by the war. Access to Miro would greatly support my teaching work and help my students continue learning in difficult circumstances.I would be very grateful for any information you can share or guidance on how Ukrainian users can apply for such support.Thank you very much for your time and for the work you do to support education and collaboration worldwide.Kind regards,Yelyzaveta ZarvanskaUkraine

The page doesn’t load. I can create any boards at all. Clicking into settings are all empty.  

The Python API contains a field 'additional_properties' (e.g. in ShapeDataForCreate).What is it good for?I was trying to add a reference ID (I am trying to generate a Miro digram based on on an external model), scr = ShapeCreateRequest(data=ShapeDataForCreate(content="Yeah", shape="rectangle"), additional_properties={"ref": 17})api.create_shape_item(board_id=board_id, shape_create_request=scr)but I got an error message:HTTP response body: { "type" : "error", "code" : "2.0703", "context" : { "fields" : [ { "field" : "ref", "message" : "Field [ref] is not supported" } ] }, "message" : "Invalid parameters", "status" : 400}So my questions are: What is additional_properties' intended use?Can I add some extra data to an item (so that I can later query that information?)

I've logged out of all the groups, and now I can't see anything on the main page. It's not an internet issue. I've tried using a VPN and a different browser, and I've logged in and out of my account. Nothing seems to work. I don't understand what's causing this problem, and if I can't work with the groups logged out, why can't I create a group for free? I'm confused and need your help.

Hello,I have a shared team with 11 others in an unpaid accound on Miro. I created a board [in which I work by myself] about a half year ago and everything has worked well untill today. I’ve lost content from the last three days and I don’t see it in my history menu. I am on holidays in a different country but I’m sure that I had internet connection the whole time I worked on Miro. I would like to know if there is a way to restore content that is not visible in the history menu. I saw that there was a restore option in the paid plan, but if there is no history of what I did I don’t think it would make much diffrence if I got the paid version. Thank you in advance for your help.

Hello MicroI just upgraded to unlock the High Quality .PDF export feature and the Membership payment was extracted, But still do not have this feature. Thank you

How can I expand the boxes on the org chart when the words need more space to appear?

When I am adding new horizontal swim lanes to an existing flow chart, the vertical swim lane lines doesn’t extend to fill in the new horizontal swim lanes. When I select the vertical swim lanes, hover over the bottom line there is no way to extend it or select just that line to drag down. How do I make it so the lines extend all the way down through all horizontal swim lanes? 

It appears that you can’t use the sorting features of element over video content….meaning….if I want to put an element or a shape or text over a video and use the bring to front...bring to back functionality; it isn’t supported. (I know it’s in beta...but just thought I’d flag if you guys don’t already have it on your radar). Thnx

I have just had an email regarding billing coming due. As far as I’m aware and can see in my profile account I am on a free plan. I am however concerned that I may have two accounts and wish to find out if this is so - to delete both and no longer have an account.  I have no clue why I was recommended to add this as a query to the community but here we are!

I would like to customize the quarters to align with our fiscal year end Q1 starting April 1.  Does anyone know how to do this?

One of the user has reported that he is getting “Your account access has been deactivated. Contact your company administrator to recover access” error message while opening MIRO app.MIRO app is there in entra ID and other can access without any issue.Please help to resolve this error.

Dear Miro Team,I hope this message finds you well.My name is Daria, and I am an educator based in Ukraine. I am reaching out to ask whether there is a possibility to access Miro Premium as part of your support initiatives for teachers affected by the war.I work with students who rely heavily on structure, visual tools, and interactivity to stay motivated and focused. Platforms like Miro would significantly enhance the way I present information and engage learners—especially during this time, when stability, connection, and effective remote learning are more important than ever.If there is a program or initiative I could apply for to receive access to Miro, I would be very grateful for your guidance. Thank you for taking the time to read my message and for the support you provide to educators around the world.Warm regards,Daria

Hi,In my Miro Enterprise Environment I have several Teams and serveral hundred users active. I want to create a “Landing Team” where all new users are added to and can find information about our environment and so on.But obviously I want to make this Team (and the board in it) also visible to all other users. Is there a way to add them without them getting an information mail, which they receive if I simply “Invite” them to the team? I want to allow them to access the information board, but not create confusion why they are suddenly in a new team.Regards, Alex

Hi,I would like to export my board notes to .pdf1/ I click on export button (screenshot #1°2/  This windows open to specify the target folder 3/ I click on Enregistrer (Save), and I get this error message  this bug occurs everytime, from the desktop app Additionnal info : From the web app, when I click on Export,  I get this message (Edge) saying impossile to download - no file. Thanks for your assistance, this feature could be very usefull to me.