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board freezes after fail to generate ai timeline

  • January 9, 2026
  • 7 replies
  • 91 views
S

hi,

 

i can’t seem to access my board anymore after giving the miro ai a rather simple prompt to generate a timeline. generating took a while and then stopped at about ¾, after i tried to interact, the miro screen went dark gray. 

now i closed and reopened the miro app several times. other boards work fine, but the one in question doesn’t. it opens with a weirdly zoomed in viewport, the blue loading indicator on the top window goes up to about ¾, clicking anything is impossible and after a while the tab goes to dark gray again. 

my computer is capable of handling a lot, so it shouldn’t be a hardware problem.

 

this is my most important board at the moment and i really hope this is fixable ;(

 

thank you and best!

    7 replies

    S
    • sth
    • Author
    • Beginner
    • January 9, 2026

    … i also cannot restore previous board versions since the board menu is light gray and doesn’t work 

      Eca
      Mironeer
      Forum|alt.badge.img+2
      • Eca
      • Mironeer
      • January 9, 2026

      HI ​@sth, thanks for sharing the details — I’m really sorry to hear this is happening, especially since it’s such an important board.

      I wasn’t able to reproduce this behavior on my end, but the symptoms you’re describing (stuck loading around ¾, greyed-out UI, zoomed-in viewport, and unresponsive board menu) can sometimes be related to board performance or loading issues.

      If you haven’t already, could you please try the troubleshooting steps outlined in this article:
      https://help.miro.com/hc/en-us/articles/360013588560-Board-performance-and-loading-issues

      In particular, please try:

      • Opening the board in an incognito/private browser window

      • Clearing cache and cookies

      • Disabling browser extensions

      • Trying a different browser or the desktop app (if you’re currently on web)

      • Checking whether the issue occurs on another device or network

      After trying these steps, let us know:

      • Which browser/app and OS you’re using

      • Whether the issue still occurs

      • If possible, a short screen recording or screenshot of the loading behavior

       

      Eca :)
      S
      • sth
      • Author
      • Beginner
      • January 10, 2026

      edit: support managed to solve the problem for me :)

        alisterus
        • alisterus
        • Beginner
        • January 28, 2026

        Hi ​@Eca, I am experiencing the same issue as sth. The board freezes when I try to open it and this occurred after I tried to insert an AI timeline and it didn't load properly. 

        It would be ideal to revert back to an older version of the board, but the three dots are greyed out. 

        Can you please assist?

        Thank you

          Eca
          Mironeer
          Forum|alt.badge.img+2
          • Eca
          • Mironeer
          • January 28, 2026

          Hi ​@sth and ​@alisterus thanks for the details! I could not reproduce the same issue on my end. I have both of your cases converted to a support ticket for further investigation. Please wait for supports response shortly.

          Eca :)
            S
            • Sunish
            • Beginner
            • February 3, 2026

            ​@sth  and ​@alisterus  Did your issue resolved? I too face this same issue 

             

            I am not sure why miro team says it not reproducible and many people getting affected by it. 

            alisterus
            • alisterus
            • Beginner
            • February 4, 2026

            Hi ​@Sunish - I had to ask Miro Support to assist. Fortunately, they were able to revert to a previous version of the page. 

            I hope they are able to resolve your issue too. 

              Join the Miro MCP Challenge!

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