Questions & Ideas

I have a large board with 650 items, some of those items contain links (added via right click → "Edit Link”). How can I access these links via the REST API? I can get the item itself via the boards/{{board_id}}/shapes/{{item_id}  and that includes a "links” key, but that only has the link to the item itself, not the link added via "Edit Link”.Where is this data stored? How can I retrieve the added link for each item?

I am experiencing a bug when trying to move objects from a table to a kanban. The item gets stuck, and the screen freezes, you are unable to move anything or zoom in and out. I have the exact same problem when using the iphone app, the browser version and the desktop version. I have tried creating a new board and doing the same task, and the same problem persists, so the current board is not the problem. The task has worked smoothly until this week. Does anyone else experience the same problem, and how do I report it to Miro? 

We are using REST APIs extensively in my organization to read Miro boards and automate in the Organization Applications.  We are fed up with the Item properties, especially for “LinkedTo” property to Item links either other object links or other board links.  As per the research, REST API not supported to get this property and referenced Web SDK (which is expensive to implement).  Is there any alternative method to get “linkedTo” property from the item?  Appreciate if Miro developers responds and implement this available in REST API.

Hello, my yearly Starter plan was renewed automatically for USD 96 without my intention. I am currently a student and I cannot afford this charge. The payment attempt has already failed and I have contacted support, but I’m waiting for a response. Has anyone experienced a similar situation? Were you able to get the outstanding invoice cancelled? Any advice would be greatly appreciated.

Hello together,i created a business miro account today and received a 14-day trial version. I also need the AI Prototype feature for my work, but I can't purchase it with a trial version. Now I wanted to convert my trial version to a full version, but I can't find any way to do this. It also don´t work to cancel the trial version and upgrade the plan - i have always to use the trial version.Unfortunately, I can't test the AI Prototype either. 

When uploading an image via POST /v2/boards/{board_id}/images with a geometry.width smaller than  the image's native pixel width, Miro previously scaled the image to fit the container. It now clips the image at native resolution, showing only a cropped portion of the content.Expected behaviourThe full image is displayed scaled down to fit the 750 × 1137.5 container — as it used to work.Actual behaviourThe API returns the correct geometry (750 × 1137.5) but the image is rendered at its native 1500 × 2275 pixel resolution inside the container, clipping all content outside the container bounds. Only the top-left portion of the image is visible.Can you please restore the scale-to-fit rendering behavior when geometry is smaller than the uploaded image's native pixel dimensions, or expose a parameter (e.g. imageScaleMode: "fit" | "clip") to control this explicitly?Thanks!Djon

Dear Miro Support Team,My name is Melania Keida, and I am writing to you from Ukraine.I know that Miro provides free or extended access to users from Ukraine as part of your support initiative.I am a teacher and actively use Miro for educational purposes to create lessons and interactive materials for my students. I would be very grateful if you could inform me how I can apply for this free access or activate it for my account.Thank you very much for your support and for providing this opportunity to users from Ukraine.Kind regards,Melania Keida

Hi, the feature to “autofit” my timeline is greyout, any idea how to activate it? Any idea is welcome, thanks! 

Dear Miro Support Team,My name is Nastia, and I am a teacher from Ukraine. I am writing to kindly request access to a free subscription for Ukrainian educators on your platform.During these very challenging times for our country, Miro has become an essential tool for both me and my students. It allows us to stay organized, collaborate effectively, and continue the learning process despite the difficulties we face. I use Miro for lesson planning, developing interactive materials, and structuring educational resources in a clear and engaging way.Receiving a free subscription would greatly enhance my ability to provide high-quality instruction and consistent support to my students, especially considering the financial constraints many educators are currently experiencing.I sincerely appreciate your continued support for Ukrainians and would be deeply grateful if you could consider my request. Thank you very much for your time and understanding.Sincerely,Nastia

Hello,My Business Plan trial has recently ended, and I am currently unable to downgrade my account back to the Free Plan.The system has generated a pending invoice, and because the payment hasn't processed, the "Downgrade" and "Cancel" options are currently locked/greyed out. Additionally, I am having trouble accessing the standard support contact form through the dashboard.I would like to request assistance to: Cancel the pending invoice associated with this trial conversion. Downgrade the account to the Free Plan so I can continue using the basic features. Could a moderator please reach out or escalate this to the billing team so we can resolve this privately?Thank you.

 Dear Sir/Madam,My name is ANAND PRAKASH PANDEY and I am a Mathematics tutor at Shyam Kumari Mahavidyalaya, Asepur, Handia, Allahabad, India. I hold an M.Sc. in Mathematics and have THREE YEAR teaching experience at the undergraduate level.Currently, I do not have an official .edu or K-12 institutional email address. However, I am a working educator, and I have attached [URL REMOVED FROM PUBLIC VIEW BY MODERATOR] my valid experience letter issued on the official letterhead of my college for your verification.I would sincerely request you to kindly review my application and consider granting me educator access based on the attached official document. I am happy to provide any additional information if required.Thank you very much for your time and consideration.Sincerely,ANAND PRAKASH PANDEYMathematics TutorShyam Kumari MahavidyalayaIndia[EMAIL REMOVED FROM PUBLIC VIEW BY MODERATOR] 

My guests used to be able to use the Jira cards feature through the jira integration on Miro.But since the past week or so - they are unable to use the functionality :( Has anyone else experienced this? It is a critical feature that my guests need to utilise during Planning Sessions and workshops. Now, I am the only one with the license in my company and I cannot be spending so much time converting all the urls to jira cards on behalf of my whole company in planning. And it does not make sense for us to purchase licenses for all 80+ employees if they only use the tool once every quarter. Anyone else experiencing this?

Hi guys, I have the Google Drive App activated in my account (I deleted it and reinstalled it, but still no go) I am trying to have a google doc accessible on my Miro board. The share link is public (anyone with link can view)When I try to get the google doc on my board using the link I’m seeing this:   I click on connect, then all I see is this:  Where am I going wrong with this? My Miro and google accounts are linked to the same email address.Thanks in advance!Crystal 

I am getting extremely irritated with the broken functionality of copy and paste in Miro. I am on MacOS primarily using the desktop app.Every time I need to spend a few hours in Miro I encounter the same issues over and over again, including today.One example is if I try and take a screenshot and then paste it into Miro, it either refuses to paste it completely, or sometimes I end up with some weird frame with the Miro logo at the top corner, and none of the content I actually wanted to paste. Sometimes I need to go and re-capture the screenshot over and over again before it finally pastes onto my board.This also happens when simply trying to copy and paste any image into my board from the clipboard. Sometimes I have to try it 3 or 4 times before I finally get the image from my clipboard into Miro.Before you accuse me of trying to paste an image that is too big, I am going to reiterate that it takes me 3 or 4 tries before it works. Eventually it does work.This nonsense is also happenin

Hi, does anyone know how to cancel sharing a board? I got an educational licence and apparently ran out of sharing capacity, so my students cannot complete their homework 🤦🏻‍♀️ Tried to delete a board from a previous course but did not work 🤷🏻‍♀️

Every time I try to add a new color it just flashes the Color Picker menu for one second then disappears!

MacProject PERT Chart importing to MIRO with vector graphics and editable text Hi, I have this pert chart and want an editable version in Miro. AI says they can make one, but having trouble getting follow through. Can someone walk me through the steps with minimum redraw once in Miro?

Hello, I have a free Miro account.I have a team board, where the team admin has been away from the company for some time.I can't transfer it to someone else, and it doesn't make sense for this person to be associated with a company project they no longer belong to.How can I remove or transfer it to someone else?Thank you for your help!   

Hi ,I logged into my Miro account yesterday and noticed that everything has been wiped out , including my boards and the teams associated with them. These boards contain very important client projects, and at the moment, they are completely inaccessible.I have checked thoroughly, including the Trash section, but there is nothing there. Even the project teams themselves seem to have disappeared.This is extremely concerning, as I cannot go back to my clients without access to their project data. It’s not something I can explain as a simple issue on my end, as everything appears to have vanished overnight.Could you please urgently look into this and help restore the missing boards and teams? This matter is time-sensitive and critical for my ongoing client work.I would really appreciate your immediate support.Thank you,

When I click a link to a Miro board, I want it to open in the Desktop App. I use BrowserChoser to delegate to different Apps by domain of the URL. When it starts the Miro.exe with the URL as a parameter it just starts the Desktop app as a new instance. What I expect is to open the board in the running instance.In other words:How can I call the desktop app from the command line and pass a URL to a board to be opened?Preferably in the already running instance?Clicking on a LInk in chrome it works just fine, it asks if I want to use the Miro app and then adds the Board as a tab in the running app.

I've given up searching for existing conversations about this issue, so I'm creating a separate post.As a teacher, I wanted to make educational game boards again, but discovered that the icon library selection has been significantly reduced — no animals, festive icons, nature elements, water objects, or many other categories that were previously available.The absence of these elements drastically reduces my productivity. I used to create engaging game boards for my students in just 30 minutes, but now I'm forced to find images elsewhere, remove backgrounds manually, extending the process to several days. Teachers are already overburdened, so why make our work even more challenging, especially for educational accounts?I'm willing to switch to alternative platforms if the previous library isn't restored. Does Miro have any plans to bring back the full icon collection for educational users?

I show as having a FREE account but was charged in Jan and Feb for Miro services. Can someone please let me know how I contact support to get this resolved?Thank you  

We have created custom Miro App Cards with custom fields that have 2 functionalities. The first application is provided in the Miro app to insert a card that is populated with content from a AWS database. The second application is a custom card and the user inputs data in defined fields.Both cards when one is inserted, if a user copies the card the link is broken. The user can no longer open the details page for the card and edit any of the fields.Is there a solution to make sure the link does not break. I expect the user to open the details page for the data in the copied card and be able to update the fields if necessary. We are also capturing analytics about the cards that are used. If the card has a broken link we no longer are tracking analytics.Please share any solutions you have been able to solve for this issue.

Hello, the text on the Miro board is jumping. Help me solve the problem. I've tried it on browsers and other devices, but it's the same

Hello, I am trying to figure out if my team would be able to present the same deck at the same time. My team uses the same deck to present in specific meetings, and these meetings can be at the same time, but not the same group of people. We would need to present the same deck on the same board but allowing each team member to present in their individual meeting, which could be at the same time another team member is presenting the same deck in another meeting. Is this possible without having to copy and paste the deck onto another board?