Hi Miro team - I’m the admin for our workspace and I’ve noticed a change in how seat reductions affect billing, and I’d really appreciate some clarification and help.
Previously, when we removed members from our team, our paid seats/credits automatically decreased and this was reflected in the following invoice. Over the last couple of months, however, I’ve had to manually adjust things in the Billing section for the change to register. This behaviour isn’t obvious in the UI, and it led to us being charged for seats that were no longer in use.
Specifically:
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In March we reduced our members from 17 to 9, but the invoice still charged us for 17 seats.
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The same thing appears to have happened again in April.
We’re currently in cost‑cutting mode and being careful about every subscription. Given that we acted in good faith by removing unused members, but the new manual‑adjustment behaviour wasn’t clear, I’d like to kindly request a one‑off refund or credit for the unused seats for March and April.
Could you please:
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Confirm the expected behaviour going forward when seats are reduced (automatic vs manual adjustment), and
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Let me know if it’s possible to receive a refund or account credit for those unused members as a goodwill gesture?
Thank you in advance for your help — we really value Miro and would like to keep using it long‑term, but need to make sure our billing accurately reflects active users.
