Questions & Ideas

Hello, I just entered my miro account. In the upper left it says that my organization is StackFuel GmbH. I have never heard of this organization… Furthermore it says that I have already created three boards and I need to upgrade. That’s not true… Can someone help me? How can I get a private account with the free plan?

Hi Miro team,I noticed that password-based login is no longer available, and the SSO sign-in option doesn’t work for me. As a result, I currently have no access to my account.I’ve been using Miro for 6 years, and all my boards and work are now inaccessible.Could you please let me know if password login will be brought back in the future, or if there is another way to regain access to my account?Thanks!

I lost an access to the e-mail with which my Miro educational plan account  is registered. I had all my work there and now I can’t simply log-in due to the new policy.Your support team doesn’t reply. I need an access to my profile….I have a password and can verify the fact that I own the account. Please do something, I need my boards.

Hello. My team admin’s email gets stolen thus they cannot log into miro. Meanwhile the rest of us as board members got locked out of the team as well. I wonder if there’s any way we can get our board access back? Even if just as guests.

Subject: Request for Complimentary Miro Access for Ukrainian EducatorDear Miro Team,I hope you are doing well.My name is Yuliia, and I am an English teacher working at a public school in Vyshneve, near Kyiv, Ukraine.I recently came across information about complimentary access to one of Miro’s paid subscription plans as part of your support for Ukrainian educators. I would be very grateful if you could let me know whether this program is still available and how I can apply.I work with students in a public school, where we continue teaching despite the extremely difficult circumstances caused by the war. Our school and community have experienced explosions related to the war, and air-raid alerts are a regular part of our everyday school life. Sometimes an air-raid alert can last from 2 to 10 hours, significantly disrupting lessons and making the educational process very challenging.Despite these circumstances, I am committed to providing my students with engaging, modern and interactive

Hi. I can't log in to my account: Sign in with password unavailable

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

Every time I open a link to a board it pops up with this message:I cannot get rid of it. I have tried:•Clearing browser settings.•Completely deleting the Miro app off my laptop.•Running CCcleaner to try and fix the issue.Unfortunately the issue still persists and it is extremely frustrating.Any help/advice is appreciated.

Hello!I am a school student at an accredited educational institution in Russia.However, my school does not provide students with an institutional email address ending in .edu or .k12. I only use my personal email address associated with this Miro account.I would like to apply for the Miro Education Plan as a student. I have a valid student document to verify my enrollment status.Could you please convert my request into a support ticket so I can submit my documents for manual verification?Thank you!

Good day, I am unable to load any boards and cannot create new boards.  I get no error, the page looks like it is loading but won’t finish.  Home page and administration page works fine.  I’ve contacted our internal IT department and there are no network issues on our end.  We are on the Miro Starter Plan.  I’ve submitted a ticket on Fri Sep 11, but I have received no response at all.  I’ve tried various browsers with the same result.  I’ve tried to restart my computer, still doesn’t help.  What else can I try?  

Hello Miro Team,My name is Anastasiia, and I am an English teacher and online tutor from Ukraine.I use Miro regularly to create interactive English lessons, vocabulary and grammar activities, speaking tasks, and collaborative exercises for my students.I would like to kindly ask if it is possible to receive a free Miro Education Plan or free access to premium features as part of Miro’s support for Ukrainian educators.I would be happy to provide proof of my teaching activity or any other documents required to verify my eligibility.Thank you very much for your support and consideration.Kind regards,Anastasiia

An essential research-project board now displays “Board has been deleted” but it does not appear in my Trash and I did not intentionally delete it. I received no deletion warning or notification. The board contains several years of project progress required for institutional reporting.I still have the original board URL and can provide the board link privately. Could a Miro moderator please escalate this to Support and help me recover the board?

Hello Miro Support Team,My name is Maryna, and I am an independent English and Chinese tutor based in Ukraine.I use Miro regularly for my online lessons with students. I create interactive lesson boards, visual explanations, collaborative activities and organize learning materials there, so it has become an important part of my teaching processes. I would therefore like to ask whether Miro currently offers free access, educational support, or a complimentary subscription for independent educators based in Ukraine, and would be very grateful if you could consider my request.Thank you for your time and for supporting Ukraine!

Hello! I’m a young teacher from Ukraine, currently yeaching children online. I use Miro to create interactive lessons, but unfortunately, I can’t afford a paid subscribtion at the moment. Is there any possibility to receive educational access?I’d be very grateful for any availible option. Thank you!

We can’t access our account without password login because school email is closed.When will the password login feature come back?

Attempting to access critical project information, am able to sign in to this web site but not the app nor Miro online always getting same message. Now I am locked out from trying to log in again “for 60 minutes due to too many attempts”...super desperate please help

My team has been working on a table in a board, but the content has suddenly disappeared. The table now shows the message: “No data available. Origin board deleted. Contact support team.”I don’t know what happened, I was just informed that the content is gone, and I can’t find anything in the board history/activity.Has anyone experienced something similar? It’s very urgent, so I’m reaching out broadly for help.

I registered somewhere around 2021, and Miro set some complex password for me, which is why I have to search for it in my documents every time I want to log in from a new device. And in the profile settings there is no "change password" option. If I try to do it through the "forgot password" button, I just receive an email with a direct link to log into the profile, meaning that in this way I can only log in from my personal computer. 

Hi, I am drawing lines using the pen tool, however the lines drawn remain barely visible no matter how I change the thickness control.Why is this happening and how can I actually control the thickness

Synced Copies are extremely useful for maintaining a single source of truth across multiple boards.However, synced content is currently completely locked, including the inability to copy individual objects contained within a synced frame.We are not requesting editing capabilities.We would like Synced Copies to remain read-only while allowing users to:• Select objects inside a Synced Copy• Copy those objects to another area of the board• Preserve the synchronization and read-only behavior of the original synced contentUse case:Our Style team maintains a master collection board with more than 300 products. Marketing teams use the same products to build campaign curations, moodboards and presentations.Synced Copies solve the update and synchronization problem, but the inability to copy products from the synced frame creates unnecessary manual work.Allowing object-level copy while keeping the Synced Copy locked would make Synced Copies much more useful as live catalogs for retail, fashion,

Hello, I am a student in Germany. My institution does not provide educational emails, so I use my personal email. Can you please convert this into a support ticket for manual verification? I have all official documents ready.

Hello, I need to cancel the Miro subscription linked to the email r***r. I am the owner of this account, but I no longer have access to it because it was cancelled by the administrator. I am paying for an account I no longer use. Thank you.My current and personal contact: r****e@gmail.com

Hello Miro Team,I am currently a student at Universidad Tecnológica Nacional (UTN), a public university in Argentina, and I would like to apply for the Miro Education Plan.Unfortunately, my university does not provide me with an educational email address. The Education Plan application form requires an educational email, so I am unable to complete the application through the standard process.Could you please help me submit my application manually or create a support ticket so that my eligibility for the Education Plan can be reviewed?Thank you very much for your help.

I tried contacting AI support, but they couldn't resolve the issue. I have a Microsoft 365 account, but I'm the only administrator for Miro, and I'm the only one not receiving login emails. I checked the email message trace information, and it appears the emails aren't being sent to me.Of course, I've checked all the rules and filter settings.At the very least, I'd like to change the administrator account and set up a new one.

Dear Miro Team and Community,I am reaching out to request urgent help with access to my account (ge****ssi@gmail.com) cause recently I lost access to my email and can’t receive or use magic link or any other way to sing in.On Sept 9th I was in the middle of the lesson working on the Miro when it glitched and since then I can’t log in.May i ask whether there will be a possibility for me to log back in using just my password? This is extremely crutial because my account’s boards have all my work for more than a year, including unique programs for my students. It will be devastaiting to lose it.To prove my ownership of the account i can say that I have already paid for a yearly Starter plan in August, and I also have changed the password on my account. I also have some photoes and shared board, names of the boards etc, so i can answer any further questions that Support team may have.I beg the support team to help me to log in back to my account and continue my work. Please, contact me wit