I've permanently lost access to my email and am paying for a membership. What can i do?
Is there a way to change my email connected to this miro account without having access to it?
Should i just cancel and accept my loss? Can i even cancel without verification?
Question
I've permanently lost access to my email and am paying for a membership. What can i do?
+13
You can open a support ticket by following these steps:
Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.
Checking the status of your ticket
When a ticket is opened, an email is sent to your Miro account account profile —all future messages from the suppor team are also sent to the same email address.
You can check the status of your ticket by:
- going to https://help.miro.com
- selecting Sign in at the top right — this should sign you in using single-sign on
- once signed in, the “Sign in” link becomes our profile name —select that and the My activities.
- You should now see your ticket where you can reply to the support team.
Note: I moved your post to the Ask the Community forum (it was created in Developer Platform and APIs).
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