Hi Miro Team,
I purchased a Starter Plan subscription on 6/16 for $104.04, and the payment has cleared on my bank/card statement. However, my Miro workspace is still showing as a Free Plan, and I am unable to access paid features or submit a standard support ticket because the Help Center recognizes my account as Free.
Here is what I have already checked:
- Confirmed I am logged into the exact email address used for the purchase.
- Checked the team switcher in the top-left corner for any newly created or separate paid teams.
- Logged out, cleared my browser cache, and signed back in across different browsers/incognito mode.
Could a community moderator please convert this post into a private support ticket so the billing team can locate my payment and apply the Starter Plan to my account? I have my proof of payment ready to share privately once the ticket is opened.
Thank you!
