Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,753 Topics
  • 22,762 Replies

6753 Topics

P
Purple SoftwareNew Here
posted in Ask The Community

[KNOWN BUG] How can I add a new node to my Mind map with the iPad + Apple Pencil?

Hi, the problem I have is that the + symbol overlaps with the resize button when trying to add a new node with the iPad. If I zoom in a lot I’d get to do it, but having to zoom in all the time would be very counter productive. I’ve attached screenshots on what I’m experiencing. Is there a workaround to this using iPad with Apple Pencil? Plus symbol when I zoom in a lotOverlap in normal view 

2
P
1 year ago
H
Harald GBeginner
posted in Ask The Community

Mind Maps break / currupt– what can I do?

Hi there,I use mind maps a lot and often this error occurs: Suddenly the mind map has no center anymore, just branches. It is then not possible to use the Mindmaps anymore. I usually end up recreating them from scratch. This happens to me with MindMaps of all sizes. And it happens not at a specific action. Can anyone help me?Thanks! 

4
H
1 year ago
Richard Becker
Richard BeckerBeginner
posted in Ask The Community

Miro badges not displaying in Miro Community profile

Hello!I aquired all of the Miro badges a little while back, but have noticed that on my community profile it says I have not received any badges yet… They are there in my Credly account, and Miro Academy, but I can’t find any way to connect them to my Miro Community account. Any help solving this would be greatly appreciated.

4
Richard Becker
1 year ago
M
Mykola BashlakovNew Here
posted in Ask The Community

Sunsetting Web Page Capture sucks! Bring it back!!!

This announcement is sunsetting the web page capture feature: https://help.miro.com/hc/en-us/articles/7627352304146-Sunsetting-Web-page-capture- This is not good, it was a great feature, bring it back please, we’ve been using it and I’m sure many other customers too. Bring back the Web Page Capture!

2
E
1 year ago
M
Michal BergmannNew Here
posted in Ask The Community

Sharing specific boards with the new team member

Hello, I would like to add a user to our Miro team who can open and work only on specific boards. The person is an external collaborator so I would like to select only a few boards that the person can edit and don’t touch other projects (we have dozens of projects in the Miro). Can you help me with how I can achieve this? Thanks, Michal

1
Apollonia
Mironeer
1 year ago
T
Toni RosatiNew Here
posted in Ask The Community

create multiple sticky notes

I hate going back to the tool selection each time I want to create a sticky note. I’d like to select the tool and then every time I click or hit enter (like trello) it creates a new card/sticky.

2
Robert Johnson
1 year ago
A
Asim SuvediNew Here
posted in Ask The Community

Listing Miro In My Site

Hi, I'm founder of pmstack.io -  https://pmstack.io/nav/tools - a site where product managers can find best tools for product management. We've listed Miro in our site based on your press kit and I wanted to make sure we follow process for getting permission to list Miro in our site.Could you please confirm if this is ok and if you have any affiliate program we can participate in 

3
Manouska J
Mironeer
1 year ago
A
AsiyaNew Here
posted in Ask The Community

PDF pictures do not download

I started using the new MacBook/safari and the pdf files stopped downloading, maybe somebody knows what should I do? 

1
Robert Johnson
1 year ago
A
Annemarie WrightNew Here
posted in Ask The Community

Board Access for existing users

Recently, there have been users that could not access boards to which they have had access previously.  When the board is shared with them again, they are able to access and contribute as normal.  Any idea why they may periodically have trouble accessing a board, resulting it the need to have the board re-shared with them?  

1
Robert Johnson
1 year ago
M
Mateusz SektaBeginner
posted in Ask The Community

Miro is not loading on Google chrome after installing Miro extension in Google Workspace

Hey, I have a problem regarding webpage loading on one of my company accounts on Google after installing Miro extension on Google Drive. On other Google accounts and on desktop app everything is working fine.On company profile i see blank page after pressing “Go to dashboard” button on main page. Direct links to my dashboard are not working as well.Any possible solutions?  

7
B
1 year ago
G
Guest9743Beginner
posted in Ask The Community

Deleted Board

Hello,I do not have access to my board.It always comes the error message that I have to make an access request to the owner, although I am the owner. When I then make the request, the message comes that it has been sent, but shortly after that the error message appears that the board is deleted. But in my dashboard this is no longer preserved and can not be restored.

7
G
1 year ago
Daniel Do
Daniel DoNew Here
posted in Ask The Community

Creator plan & decreasing the barrier for posting in Miroverse

Hey everyone. I noticed that if I want to post my board in Miroverse, I need to use one of my boards. Since I’m on a free plan now, I have only 3 boards left. Isn’t this a barrier for Miroverse to grow even larger? For example, Notion creators don’t need any paid plan to start a full business as solopreneurs. I’m wondering if there’s any “creator” plan or if all creators need to be subscribed. Thanks for your responses! 

4
Mariam Danielian
Mironeer
1 year ago
GS8888
GS8888Beginner
posted in Ask The Community

How can I send message in miro support?

HelloHelp me please. I did not anderstand how I can send message in miro supportI did not find miro support emailWho are know miro support email? 

2
Robert Johnson
1 year ago
GS8888
GS8888Beginner
posted in Ask The Community

How can I fix 2 small frames in 1 big frame? I want to move 1 big frame so that 2 small frames move with it

HelloHelp me please How can I fix 2 small frames in 1 big frame? I want to move 1 big frame so that 2 small frames move with ithttps://skr.sh/vFx2oDDFYjY

1
Kiron Bondale
1 year ago
E
Edu MataBeginner
posted in Ask The Community

Fonts size

How to have more options in the menu of different font sizes. It changes from 80 to 144. I would like to have intermediate options in the sizes menu so I dont need to change it manually once and again. 

2
V
1 year ago
J
Jamie BradburyNew Here
asked in Ask The Community

Accidentally deleted team profile which deleted boards I didn't want to delete

I need help!I accidentally deleted a team profile not realising it would delete some personal boards I had on there. I thought I was under an education plan. This hadn’t been active for 2 years yet but it seems like somewhere in the mix I was on a free plan which doesn’t sound right to me. I need to restore the team so I can get the boards I need back. Can anyone help?I’ve applied to go back on an education plan just in case. The boards were not backed up.

2
J
1 year ago
M
mblackNew Here
posted in Ask The Community

How do I join multiple teams?

My company was acquired about a year ago by a bigger company. Both companies have Miro accounts. For now we’re keeping our Miro accounts separate. However this means that I have two Miro logins and I have to constantly login and logout in order to jump back and forth between the two accounts with different email addresses. Is there a way to be logged in on both accounts at the same time and easily switch back and forth?

2
M
1 year ago
S
Supannee LeeBeginner
asked in Ask The Community

I can't move / edit anything with my board

I can’t not move anything in the board both on brower and app. plz help

7
J
1 year ago
W
Will MoindrotNew Here
asked in Ask The Community

How does Miro accounts work with Microsoft Teams app?

Hi All, Something’s not working the way I am expecting it to. I have a Miro account and an educational team within it. In our university’s Microsoft Teams there is an app for Miro. If I try to use this, the app prompts me for my Miro username/email, I enter this but then it seems to want me to setup a new password and account. Should it not just link through to my own personal Miro account? Here’s a video showing what I am trying to do. Any ideas? Thanks, Willhttps://youtu.be/dZRN49z6zAk

2
W
1 year ago
Stefano Mastrogiacomo
Stefano MastrogiacomoBeginner
posted in Ask The Community

Miro User Group Genève

  MUG Geneva Bonjour à toutes et à tous, Si vous habitez en Suisse dans la région lémanique n’hésitez pas à nous rejoindre! Nous lançons le MUG Genève pour découvrir les nouvelles fonctionnalités ensemble, partager nos meilleures pratiques et connecter lors d’un happy hour. Ouvert à tous les fans Miro. 1ère rencontre : Jeudi 19 janvier 2023, Genève. Thème d'ouverture : "Templates Miro et techniques concrètes pour augmenter la psychological safety des équipes".Merci de vous inscrire pour nous aider à estimer la taille de la salle et recevoir les infos en janvier: https://www.teamalignment.co/miro-user-group-geneva A bientôt à Genève ! Stefano

1
Véronique Carbonneau
1 year ago
S
Szymon NowakNew Here
posted in Ask The Community

Is it possible to span a card across multiple columns in a table?

Hi, I’m using a table for my roadmap board and I’m looking for a way span cards across multiple columns. When I try to resize a card, the column resizes with it. I don’t want to merge cells, I only want specific cards to span across more than one column. Is it currently possible? Cheers!

2
S
1 year ago
Sofie Walle Andersen
Sofie Walle AndersenNew Here
posted in Ask The Community

How can I change the email I´m using for the Miro Community, and how can I keep my Miro Hero badge?

Is there possible to change my e-mail adress/user connected to the community? Im changing my work email but would love to still be connected to the community and keep my “Miro Hero” badge  :) Crossing my fingers for positive feedback!

2
Sofie Walle Andersen
1 year ago
D
Diego_4arqNew Here
asked in Ask The Community

No puedo acceder a Miro

No puedo ingresar a la plataforma. Se me queda la pantalla en blanco. Tengo un trabajo importante en la plataforma, y no tengo cómo acceder.  

1
V
1 year ago
M
martinpNew Here
posted in Ask The Community

Splash screen makes me want to scream

Every single time I have a meeting where I am forced to use Miro I get extra frustrated by the splash screen that pops up as soon as I log in. I do not care about new features I just want to get the job done. It would be nice if I could click a reasonably big button if I am interested in the information in the changelog. Instead I’m denied entry to the board in order for Miro to show me this:I’ve looked around for a setting to turn this feature off, but I haven’t found a way out. Since I use Miro once or twice a month it seems like there is always something new I have to learn about. Leaving me stressed out that I might be missing important information that others can see in the meeting. Does anyone know a way out of this frustration every time I need to use this app? I could not find a way to submit a ticket to the Miro team, so alternatively if somebody knows how to get this across to the team I’d be very happy. 

1
Kiron Bondale
1 year ago
K
KC Wolff-InghamNew Here
posted in Ask The Community

Embed video from internal network location?

I know its possible to embed video from video services like YouTube and Vimeo but for security reasons thats not always a good option for a company. i.e. the content is sensitive. Is it possible to embed video from internal network location?Cheers.

1
mlanders
1 year ago
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