Ask the Community

I’m preparing for some group and would like to have two frames next to each - one hidden (hiding some work I’ve done as Owner) and one available for an editor to complete ahead of our session. If I hide my frame, it appears that anyone with editing rights will be able to toggle the hide/reveal (and therefore see my work ahead of the session) - is this the case? Is there a way to give someone access to your board but not be able to ‘reveal’ a frame I’ve ‘hidden’?

Hello,I have been a Miro user for a few years. As a Content Design mentor I get invited to many student boards through their teams. I have now realized that I only have access to the teams I was invited to however I cannot access my boards that I created previously.On my Home page I can access a dropdown with all those teams and a button that says “Create Team” however no sign of my boards created previously. I haven’t created a new account and always used the same email. This is not a case of me sharing my board with others and losing access. This is me directly not seeing those boards on my account. It’s been a few years that I created them and I can’t remember the names. Going to my user profile doesn’t help either. How can I access my personal boards?

Open frames bar has gone to the left why so?im the owner and editor

Dear Miro Team,I am writing to you regarding the subscription plan. I've been using it for a while and it's perfect for me. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet. I would like to know if it’s possible to get free access. Thank you in advance!Sincerely,Kseniia 

I can’t activate AI credits to remove background from pictures? How can I fix that? 

Hi,A simple question, how do you get the full size toolbar on the left of the board? I am on the icon version at the moment.Thanks

Hi all,I’m a bit confused about layers. In the tutorials and help menu it shows that there is a layers function, but I can’t find it in my board. Is this an issue with the plan I’m on, is it only a premium feature?Thanks!Amanda

Hi,Is it possible to change the foreground color of wireframe buttons? Now its always white, which isn’t always the best choice. 

I am not able to resize any of my shapes. I can select it, and I see the double arrow to make it larger but when I go to make it bigger or smaller nothing happens. This is a new issue, as I used to be able to. Nothing is locked, I have signed out and back in, cleared cache and nothing is helping. Any ideas?  

I wonder will ai be available on the education plan?

Sin mi autorización, esas personas fueron agregadas automáticamente, y ahora me están cobrando 2000 dólares. These people were automatically added without my authorization, because it makes no sense for them to have full access. There is no way I would have granted them that permission, and now they are charging me 2000 dollars.  This is a damn robbery that they are doing to my account.

Hi,All of a sudden I am unable to resize, make wider or narrower table objects using the DB Entity Relationship diagram template.  When I select the object and hover over a side line I get the double arrow icon, but the table will not actually resize, it is not locked, I cleared cache and logged in and out and refreshed the board with no luck.  When I try to resize, a blue sizing line shows up underneath the table and also underneath other tables nearby on the diagram that I am not selecting, but the table will not resize.  

Hello, I have been using MIRO for quite a number of years within a university setting and as a result there are many teams with separate accounts. Over the years we have been able to share Miro boards and star them so we get access to the shared board, as I don't need to be a member of another department/team.However, to the main issue, since the major update that has happened recently I am no longer able to see or access any external boards that have been shared with me that I have starred, which is a huge problem as now I have technically lost a lot of work which we’ve been collaborating on.I haven’t been able to find a way through the new dashboard to find any external boards, nor found anything relating to this topic online so if any one can help in pointing me in the right direction would be great. Thank you kindlyChris H

Hello, I am mainly using Miro boards to create research on different topics. Does anyone know if (and how) there is a plug-in so I could integrate Mendeley to my Miro boards for citation? Thanks!

Hi,I am on free plan and I am missing an option Exporting to PDF that was there when i opened miro account. How to export boards to PDF?THXSimon 

Hi,We have Miro Teams and use Jira Cards. In our Jira environment, we have Advanced Roadmaps. The only thing we do with this is use the Team field that now appears in all Jira items.The Team field, however, is required for Jira to work properly, but does not show up in Miro.I am unable to find any way to resolve this. Is there something I am missing?Thanks,Michael

Hi all,I tried to add a guest to a board: when I select the guest, it tells me that the guest has been already invited at 3 boards and this imply that my company must pay for giving him/her unlimited guest links (my company has a business plan).in the help pages I don’t find any information on that.could you please clarify?thanks in advance best regardsSara

Hi, the whole board I used to work in disappeared. I can not find it in dashboard. When I use saved link, it tells me “No access to board - ask the board owner to grand you permission to view this board” even though I am the only one using this board… What should I do? I have requested acccess, but I do not have any clue, who will this request target, as I am the only one who should have any interest in this board.Thank you for any ideas

HiI am trying to link my todo list with miro using zapierevery time i create a task it appears somewhere random in the board, and not in the same frame i used in the zap i guess the problem is happening because zapier is looking for a frame with a gird while grids are removed now.Any idea what's happening here?

When I left click on a child node the cursos changes to “box select” items and it doesn’t open the node itself. I’ve cleared cache on Chrome, Incognito mode, Miro app and nothing worked. It’s a really important mindmap and it took me hours to build it. Please help me!

i have a miro account but when i try to access my miro files it asks me to login. When I log in, it sends me to the login page again. please help my account

Hi,    Couldn’t find right to left text direction Is it possible?  

Is there a way to transpose objects? I haven’t found any.Currently, I’m using a workaround - cluster objects and then re-arrange these.