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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,831 Topics
  • 26,303 Replies
7831 Topics
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Harry ButteryNew Here
posted in Ask The Community
[RESOLVED] Export to PDF not working correctly

When i go to export my boards using the Best Quality option under Export PDF. Miro just sits there spinning away but doesn't actually export the files, has anyone come across this before? It works when I use the small file size option but the Best Quality option when I select it and say okay just sits there spinning!

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8 months ago
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JohnBeginner
posted in Ask The Community
How are you migrating comments from board to board when pasting work?

Hi community, Since copy/pasting doesn’t include comments, what’s your workaround to import all work-related comments to other boards when you have lots of them with multiple replies? Over the years of using Miro, I’ve frequently ran into this issue when tidying up boards and looking back on it, I see that it discouraged me of doing proper centralization. Am I the only one running into this issue? It seems like this would be a core part of the workflow.

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8 months ago
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Carolina MartellottoNew Here
posted in Ask The Community
Can I manage two accounts with one login?

I have my personal (free) account and my company's one. Can I manage both without loging in and out everytime? I don't want to merge them for privacy reasons. On top of that, I have logged out of my personal account to log in to the corporate one and now I cannot log in with my personal email. I end up in an eldless loop. When I click on: ‘Continue with google’, it automatically fills in my org's email and takes me to ‘log is with SSO’. How can I avoid that?

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8 months ago
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zkzkchenNew Here
asked in Ask The Community
Can't load my miro board,

Hi, need some suggestion on loading a heavy board~ I’ve been using miro with a free plan, was about to upgrade and split a heavy board afterwards, but i can’t access to this board now (i could open and load the board a while ago), and keep getting error while loading. I tried the solutions in Board performance and loading issues, on both desktop app and browsers, unfortunately didn’t work.Any suggestion for solving this issue, or any support i could get? Thanks a lot~ 

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8 months ago
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HenbahNew Here
asked in Ask The Community
Using a stylus pen on a Huion Graphics Tablet

Hi there,I want to have the same experience as on a white board when I am using Miro on my Huion graphics tablet. The pen has two buttons which I can configure. Right now I have the 1st button configured as the left mouse button and the 2nd button as right hand mouse button. My problem is that I need to press the 1st button to start drawing. But I want to start drawing as soon as I touch the canvas. I have tried many things but I am unable to figure this out. I would really appreciate your support!Best Regards,Henbah

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8 months ago
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Miguel VillagomezBeginner
asked in Ask The Community
Reset color palette

HiCan colors be erased or reordered in the shapes color palette?. I have been experimenting with colors and the palette window is getting long and unmanageableThanks

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Kyle Chipman
8 months ago
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Ashish DhyaniNew Here
asked in Ask The Community
Issue regarding Objects

HI team ,Is there a way to automatically size objects based on a number value?I want to scale a shape based on a number value.example -Making timelines based on a duration cell valuethe 5 day rectangle is proportionally longer than the 1 day rectangle.thanksAshish.

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vprds
8 months ago
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Yeun Byun
asked in Ask The Community
IGP Staff meeting - rebranding

Specific, tangible requests and ideas for moving forward with this process 

151
Robert Johnson
8 months ago
Mishal
MishalGroup Leader
asked in Ask The Community
World Map pictures

Wondering if anybody has come across any impressive world map pictures in their Miro travels (I'm specifically looking for map pics that preferably have the name of the countries along with their respective capitals) Perhaps something similar to the one used during virtual miro user groups 

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8 months ago
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Mike TaylorNew Here
posted in Ask The Community
Thumb wheel (horizontal scroll) on Logi MX Master 3 mouse not working in desktop app

Hi there,I have a Logitech MX Master 3 mouse. If I use Miro in a web browser, the additional thumb-wheel works perfectly for horizontal scrolling, but on the Windows desktop app it doesn’t do anything. The normal mouse wheel at the top works for vertical scroll on both, and Mac dekstop app is fine.Anyone else seen this / know a fix?Thanks,Mike

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8 months ago
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rizkiyogasNew Here
posted in Ask The Community
Detect / Flag Duplicate Sticky Notes

Hi, i was wondering if there is a way to conveniently detect or flag duplicated sticky notes ?i have stumbled upon cases in workshops that we just realised there are duplicate items mid-exercise, and since we have a large boards with hundreds of stickies, its quite hard for the facilitator to keep track of every stickies in the board. 

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8 months ago
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UizarqNew Here
posted in Ask The Community
Engagement problems: Zoom

When I have a lot of images and my workspace is quite large, it happens to me that every time I use the zoom the board becomes slow.At first, I thought it might be because of the number of images, but it has been more than a year that I work with the platform with the same amount of elements and I have this problem for maybe 2 months, with the new boards. Someone had the same problem?

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8 months ago
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rooftopappNew Here
posted in Ask The Community
Issue with Indian Credit Card - Doesn't Process

We want to subscribe for teams - 2 members but unable to use Credit card (tried multiple) issued in India due to the current security concerns issued by Reserve Bank of India

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8 months ago
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simonmaxhillBeginner
asked in Ask The Community
Optimize images or locate large images?

Is there any way to (after creating the board) optimize uploaded images on a board? Say, for example, that I’d carefully uploaded 100 images that turned out to be a bit larger than they needed to be - is there a feature that’d let me resize those on the server side, instead of hand resizing them all and uploading each one and re-placing them?

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8 months ago
Yasushi SHOJI
Yasushi SHOJIBeginner
posted in Ask The Community
[RESOLVED] Wrong order of the frames in "Best Quality" PDF export

Does anyone have a problem using “Best Quality” PDF export?  “Small file size” export works fine but “Best Quality” gets the frame order wrong.  Is it just me?

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8 months ago
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Guillermo PérezNew Here
asked in Ask The Community
Where is my personal workspace?

How can I create a personal board? Since I was added to a team, I cannot see mu previous boards, and I just can create boards inside the team. Also, if I try to create a new team (just to move to another workspace) but that requires a premium plan. So, since I was added to a team I’ve lost my boards, and cannot figure out how to create a personal draft of something.

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Robert Johnson
8 months ago
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EFG JamboardsBeginner
asked in Ask The Community
Guest access to board without creating an account?

HelloWe have recently purchased a Starter license for our business, we regularly run virtual webinars with participants outside of our organisation and I wondered if there is a way guests can access and edit/contribute to boards we provide a link for without having to sign-up for a Miro account?If so, would we need an upgraded license to be able to do this?ThanksCourtney 

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Robert Johnson
8 months ago
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Mariya_KiryanovaNew Here
asked in Ask The Community
Screenshots are not visible to team members on the board

So, I make Screenshots, but my member doesn’t see them I have no idea why So i see all the pics, but my student - noFirst time face with this   

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Robert Johnson
8 months ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[RESOVLED] Talktrack board shortcut disabled until Talktrack app panel opened

I noted the following bevaviour today and have reported it to the support team.When I first open a board with an existing Talktrack recording app shortcut, it is disabled until I open the Talktrack app panel.If I refresh the board, it is disabled again. 

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Robert Johnson
8 months ago
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Regan EngelhardtBeginner
posted in Ask The Community
Where is the 'Show cards assigned to me' button in the new UI?

I’m using Miro in web browser (Chrome) on mac. I have the ‘new UI’ version of Miro. The collaboration toolbar is now at the top of the page. I’ve created ‘cards’ and assigned some to myself and some to another user. Where is the button / area to see all cards, and filter by cards assigned to me? Thanks

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8 months ago
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TatianaErmNew Here
asked in Ask The Community
Miro keeps getting blocked when I type something

Hello, I hope someone can help me. Up till now I´ve been a happy user of a free plan. Some days ago I started to have problems - every 2-3 minutes when was trying to text the board just blocked. It keeps happening. I´ve tried different browsers, the problem is not there.What can I do?

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8 months ago
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tmwsiy11New Here
asked in Ask The Community
missing sorting options

i am trying to sort my boards, but im missing that drop down.  i have an educator’s account.  how do i get that to appear so i can sort by starred boards?  

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Robert Johnson
8 months ago
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AL_HMHNew Here
asked in Ask The Community
Tool tip obscuring pen erase tool

Having an issue when using the pen tool on the iPad app. When I tap on Pen, the keyboard shortcut for the pen tool comes up and obscures the Erase tool. I would like to either be able to dock the pen tool so the tips aren’t in the way, or to turn them off, neither of which seem to be available today. Or is there another way? Can you kindly help? Thank you.

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8 months ago
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Jayson ShoneNew Here
asked in Ask The Community
Help! Data in my Miro Board disappeared!

Hello! While I was doing research on my Miro Board, I noticed that my previous research was deleted, all but my frames.What is the cause of this? And what can I do to retrieve the research that I lost?I invested 1 ½ hr of time and would like to know if anyone else has experienced this before?

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8 months ago
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James HobbisNew Here
posted in Ask The Community
Filter on status

There is a neat status flag that can be applied to cards: Is there some way of filtering or searching on status? The obvious stuff doesn’t help:  

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8 months ago
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