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Cannot use create with AI feature in my boards

  • December 25, 2025
  • 2 replies
  • 21 views
M
Education 100 credits/month

 

I enabled Miro AI in settings and refreshed the page, nothing happens after clicking on these functions no response (no menu, no error message) 

I am also experiencing a strange issue with Miro AI Sidekicks (Beta).
I have two accounts:
On my Free Plan account, Sidekicks are available and working perfectly.
On my Education Plan account, the feature is missing from the board, even though I have enabled all AI settings in the profile and admin console.
According to the Miro documentation, Education Plan users should have access to these features. I have already tried clearing my browser cache and logging out/in, but it didn't help.
Is there a specific rollout delay for Education accounts, or is this a bug? I would appreciate it if you could look into my account settings.
 

 

    2 replies

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • December 25, 2025

    ​@Miro Unique User While Sidekicks and Flows are in beta, not every account/team saw them available. And now, as of Jan 12, they are moving to a paid add-on:

     

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
      Robert Johnson
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      • Robert Johnson
      • Volunteer Community Moderator
      • December 26, 2025

      ​@Miro Unique User Oh, I forgot… re:

      I enabled Miro AI in settings and refreshed the page, nothing happens after clicking on these functions no response (no menu, no error message) 


      Is this still happening? If so, what OS, device, and browser are you using​ to access Miro? I tested in Edge and Firefox on a Windows 11 laptop in my spouse’s Education Plan and everything is working as expected:

       

      Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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