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Charging when suscrilption has been cancelled

  • December 25, 2025
  • 1 reply
  • 11 views

I cancelled my suscription time ago and you are stilling charging my credit card.  I ask you to stop doing this and refund the unauthorized payments.   It is strange that you don’t have an email for customer assitance, phone number or another type of personal contact.  It is easy to hire a plan with you, however it’s not easy to cancel, as it should be.   I hope you do things right.  I have trusted your company, don’t take advantage of  customers that  have shared with you their credit cards information. Thank you, hope to hear from you soon.

Best answer by Eca

HI ​@CLAUDIA GARCIA thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

1 reply

Eca
Mironeer
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  • Mironeer
  • Answer
  • December 26, 2025

HI ​@CLAUDIA GARCIA thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.