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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,831 Topics
  • 26,302 Replies
7831 Topics
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JJosephBeginner
asked in Ask The Community
Unable to join team in free version

Hello all. I need some insight. I have deleted my existing default team from when I signed up for Miro, and tried to join a team which I was invited to, but whenever I log into Miro, I get a pop-up with the request to CREATE a team, and no way to hit the plus icon to join one. Any ideas?

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Robert Johnson
7 months ago
A
asdasdasdNew Here
asked in Ask The Community
Can't access any features, stuck in 'request access' window.

I cannot access any features or options when I enter Miro. I am only faced with this window, which cannot be clicked away. Can’t press escape, can’t do anything. The ONLY thing I seem to be able to do is request access for existing boards.So what if I want to create a new private personal board? Can’t do that? Why not? Didn’t Miro developers think that was a possibility? What am I missing? I already hate Miro.Wow Miro really boosting and empowering me today.  

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Robert Johnson
7 months ago
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Dary90Beginner
asked in Ask The Community
Changing admin of a team when the current admin isn't available

Hi,we are using miro free at our NGO, but do have a unit with different teams. In one of those teams the admin doesn’t work with us anymore and now we can’t change anything about the team anymore. Our IT Support doesn’t really know what to do, does anyone have an idea on how to change the admin in this team?CheersDaria

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Robert Johnson
7 months ago
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Pratyush VashishtNew Here
asked in Ask The Community
Can I display all the contents of a Google Drive folder in a board?

What the title says. I have a multi directory folder in a shared drive containing images. I’d like to display all those images, ideally by selecting the root folder once or maybe selecting each folder manually, together in a Miro board.The idea being we update the images in the drive and reload the new ones in the board. I can add single or multiple images but I cannot select a folder to display with the GDrive app/extension.

311
Kenneth Ritley
7 months ago
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Dirk AertsNew Here
asked in Ask The Community
Planner Program Board - sprint not loading

HelloAs I am interested in using miro for our PI planning, I was experimenting with the Miro Planner Program Board. It works fine and shows the epic coming from the board.However it does not show properly the sprints columns when I switch to them (instead of status).He is ‘loading the tickets’ and .. then stops and nothing happened.Does anyone have an idea what might gone wrong? thanks & regards Dirk

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D
7 months ago
M
Mc_New Here
posted in Ask The Community
Attribution for Miro Templates in Published Scientific Paper

Hi, Miro heroes! I recently used Miro for the data visualization for a paper that’s about to be published, and I’m wondering - what are my responsibilities for attributing Miro? We used only Miro templates: sticky notes, SWOT, and SCAMPER.We plan to mention in the image captions that the images were created in Miro, but is that sufficient? I realize this is an odd request, but I really want to make sure I provide credit where it is due! Thanks!MC

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Kenneth Ritley
7 months ago
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Natalia EspañolNew Here
asked in Ask The Community
HOW CAN I FLIP AN IMAGE?

Hello!With my team, we are in love with Miro but how can we flip an image? such a mystery!

10371
Kenneth Ritley
7 months ago
H
Harry RobertsonNew Here
posted in Ask The Community
First letter typed placed to right of cursor

I have an issue similar to https://community.miro.com/ask-the-community-45/text-starts-on-left-side-of-the-cursor-4251This happens when I select (eg) a post-it and start typing before the cursor is visible. If I click on the text so the cursor appears and then start typing, the issue does not occur.I’m using Chrome on an HP Chromebook, UK Keyboard layout. I’ve never had this issue on any other app.If I connect to a Windows VM from my Chromebook the issue also occurs in Chrome. It does not occur when using Edge on my VM, but this is obviously not an option direct from my Chromebook.Is there a work around? 

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A
7 months ago
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Nik KomBeginner
asked in Ask The Community
Need some help!

Hi there! I’m struggling with few things, would be grateful for Your help!1. What is “Public Board”? How do I make it? Where does it say “Public board”?2. If I get “Starter” subscription - will I be able to create infinite public boards and invite infinite number of “Visitors” with edit access for them?

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N
7 months ago
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Tony GruebnerNew Here
asked in Ask The Community
Charged for Free Account

Hi,I’m on a free Miro account and just looked at my bank statement and Miro has been charging me for every month since February this year.Sorry for posting this here as I couldn’t seem to find a way to for a free member (who is paying) to contact anyone in customer service.Is there a way I can contact customer service to find out what is going on here.Cheers 

763
ElvaMiro
Mironeer
7 months ago
F
Faye KenningBeginner
asked in Ask The Community
Access to high quality downloads of board

Hi there, We are currently using the free version of Miro, and use it a lot for process mapping.  Unfortunately, at the moment, once complete, we find it difficult to share our work as people don’t have access to Miro, and the download options available on the free version don’t provide good enough quality.  The downloads also end up not fitting well onto A3, and if they do, they are illegible.  If we were to upgrade, will we have better access to good quality downloads with various sizing options?  

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F
7 months ago
A
Avi van HarenNew Here
asked in Ask The Community
Unable to reset view

I’m unable to return to a default view. Any ideas on how to reset so my navigation returns to standard size. None of my other browser based apps are affected. I’ve included the browser tabs for size comparison. I want the Miro display to replicate the font size in the browser tabs. Thanks!   

443
Robert Johnson
7 months ago
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Javier_SoftbiomeNew Here
posted in Ask The Community
no dark mode, no more subscription

Hello everyone, We have decided not to renew our 4 seat subscription because of the lack of dark mode. ($400 per year) We are not coming back until there's a properly implemented dark mode. Cheers!

4152
W
7 months ago
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mevans_edsaNew Here
posted in Ask The Community
[RESOLVED] Miro Desktop App stuck in "Send to this display"

The windows desktop app is not showing an option for logging in to my account. I only see the prompt to “Send to this display”. I can log in online, but there is no way to log into the app. Usually I see a login button on the top right of the screen. 

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G
7 months ago
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Pilo AdamiBeginner
asked in Ask The Community
Google drive/sheets integration

Hi there having issues and getting an error when copying and pasting a google spreadsheeht. "Sorry, it seems that you don't have rights to upload this file or the file was deleted. Please check access right and try again". I have allowed google docs and miro integration. I've found a page on miro with possible issues and how to resolve it and it's asking me to login to google admin account. I can't use my own gmaiil account for it so I'm not sure how to go about it, can you help?  

1503
Kenneth Ritley
7 months ago
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brandonguypersonBeginner
posted in Ask The Community
Why are my accounts linked?

I have a miro account set up through my gmail, but I also set up an eduction account through my .edu email.However, everytime I login with the .edu, the account that shows up under profile on my Miro page is my gmail.  I don’t know why this is happening nor how to separate them. In this, I’m not getting access to the features that I should under my .edu account. 

705
Robert Johnson
7 months ago
David Latham
David LathamBeginner
asked in Ask The Community
Download board backup

Hi, I’ve been a Miro user for years. I’ve recently moved workplace and am in the process of setting up a non-profit account with my new charity email address. I want to move my boards across from my old account, but the old account has lapsed to a free account and the option to download board backups has gone.Is there any other way to move boards across? I’m asking here as I can’t see anywhere else to ask!Thanks in advance 😊

2444
Robert Johnson
7 months ago
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Bogdan BuhanovNew Here
asked in Ask The Community
Need help granting a client access to a specific board only

I need to grant a client access to a specific board in Miro, but I don’t want to add him to our group of users in Miro. How can I do this?

383
Robert Johnson
7 months ago
A
AZAZNew Here
asked in Ask The Community
having problem with creating new board via Teams

I have connect Miro to a team channel, but when i clicked the New board, it goes into a never ending  loading status, waited 30 mins and nothing happens.tried logout miro, and log out teams. doesn’t work 

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J
7 months ago
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Ligia OlmosNew Here
posted in Ask The Community
Shouldn't virtual sticky notes follow the space constraints that physical ones have?

Sticky notes are great and we love them! However, shouldn't virtual sticky notes follow the space constraints that physical ones have? One of the best things about physical sticky notes is that the space/size limitation (how many words can you write on a physical sticky note using a Sharpie pen? Not many, right?) this force us to keep ideas concise and summarize the key points of a message.With the implementation of sticky notes in digital tools, the space constraint was removed and there is no limit on the amount of text you can enter. How about introducing a character limit in the notes feature? Like a on/off toggle. By embracing constraints, we encourage better summarization and amplify the essence of this great design tool!

161
Kenneth Ritley
7 months ago
S
SarahEANew Here
asked in Ask The Community
Can you move the text options dialogue box?

 I’d like to be able to move the text dialogue box out of the way because it pops up and covers other text I’m trying to see.

151
Kenneth Ritley
7 months ago
M
Mironeer
Miro Community Team
published in Ask The Community
Most Popular Questions Answered by the Miro Community

Miro Community!Discover how Miro users collaborate to tackle common challenges, like exporting selected frames to PDF, in our vibrant community forums. Whether you're a seasoned pro or just getting started, there's something for everyone in our dynamic discussions. Together, we're shaping the future of collaboration on Miro—one idea, one solution at a time. Join the conversation today and be part of the journey! How to export Selected Frames to PDF How to copy assets from one board to another How to import from PowerPoint to Miro How to use your mouse wheel to zoom How to insert a simple checkbox toggle for task list Our diverse community continues to share insights, brainstorm solutions, and empower each other to make the most of their Miro experience. We’re so happy you’re here and can’t to see what solutions you’ll unlock while you’re here! 

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M
Mironeer
7 months ago
M
MohyBeginner
asked in Ask The Community
How to pin an object in the board

With large boards it’s becoming harder to navigate on it. You can create a map of objects and link them to different frames in the board, but how to make it always visible? So it does not scroll with the board? The idea is an easy access to the board sections, so making it to scroll does not help

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M
7 months ago
S
Steve BrowneNew Here
asked in Ask The Community
How do I reinstate zooming using my mouse wheel?

I’ve always used the middle button/wheel on my mouse to zoom in and out of boards. With 10 minutes to go before a presentation I’ve discovered it now scrolls up and down the board instead. How do I get back to using it to zoom which is incredibly useful whereas scrolling isn’t?

196204
M
7 months ago
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BenCNew Here
asked in Ask The Community
Image compression update

I found this thread that discusses an image compression issue with colors. Is this still an issue? Thank you very much.  https://community.miro.com/ask-the-community-45/uploading-photos-color-accuracy-3609#:~:text=I've%20reached%20out%20to,due%20to%20some%20technical%20limitation.

610
B
7 months ago
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