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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,972 Topics
  • 30,030 Replies
8972 Topics
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Rehan SaiyedNew Here
asked in Ask the Community
Restore .rtb file from one account to another

Hi,   I worked on a project with client, on their paid Miro account, and have downloaded the backup in .rtb file. Now I want to open/import those .rtb files in my free account. How do I do this as pointing to .rtb file on my local drive from ‘upload’ toolbar on left doesn’t work restoring the file. Thanks,   Rehan

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Samuel van LeeuwenNew Here
posted in Ask the Community
Email Login Link

For some reason every time I want to login in to Miro it send a login link through my email whereas my colleageus can just login directly using their details. Why do I have this extra step?

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Eca
Mironeer
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Mohammad HatemNew Here
posted in Ask the Community
Error when attempting to use OneDrive inside Miro Board

Hello,I’ve been trying to integerate my OneDrive data inside Miro BaordI linked my Microsoft Account with miro, also installed onedrive to the features inside the Miro team,i’m getting an error message saying “ please authorize your onedrive account “I tried to uninstal and install the onedrive feature, still getting the same error, tried differant folders inside my onedrive account to make sure there is no issue regarding the files sharing from onedrive.can anyone please advice me how to solve this issue ?  

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douglas.robarNew Here
asked in Ask the Community
"Image upload failed" for large SVG files

I can no longer place large SVGs on a miro board. I get the following error:Image upload failedImage was not saved due to bad network connection or server error. Try deleting the image and adding it again. This used to work without problem for over a year but has begun to error in the last few days.If I download a large SVG from a previous board, I can’t upload it to a board successfully either by drag-n-drop or using the ‘upload’ option.

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Vadim DichBeginner
asked in Ask the Community
Search for boards across entire organization

I need to search for the boards owned by a certain person, who is a member of multiple teams. Could I, as an admin with the content management rights, search for the boards across entire organization? Or do I have to join each team the user belongs to, and search in every team separately?

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Dan Warfield
Dan WarfieldBeginner
asked in Ask the Community
need to update email address

This forum is still using my old email address. My main Miro email address has been up to date for a long time, but this didn’t carry over to the community. Please help me to fix this.

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Eca
Mironeer
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Kristian CardonaNew Here
asked in Ask the Community
Give SCIM generated accounts a Free-Restricted license

Is it possible to configure Miro so that accounts created through the SCIM are given a Free-Restricted license instead of Free

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Robert Johnson
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cascopelNew Here
posted in Ask the Community
Replace nodes with others in the Flowchart

I'm making a flowchart in Miro, but I can't replace one of the nodes (node ​​1), already connected by arrows, with another (node ​​2), which is not connected by arrows, but better comments on what I want in that node.This is to avoid having to remove the arrows from node 1 and manually connect the arrows to node 2.I don't know if I was clear enough.Anyway, thanks in advance.

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Harry SteerNew Here
asked in Ask the Community
How can I transfer a team out of an organisation?

We’re restructuring our business and one of our former leaders had created our Miro account on a personal Miro account.Our team would now like to retain the knowledge that was created in this account by transferring the Team with all boards into our organisation.Is there a way we can do that?

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Mironeer
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maximilian.wahlNew Here
asked in Ask the Community
Update for Jira Cards for Atlassian Jira Datacenter 10.3.X

We would like to update to the new LTS 10.3.2 version. However, the update check has indicated that the plugin is currently not compatible with this version.Will there be an update released to address this?

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Dedi EffendiNew Here
asked in Ask the Community
I cant find ai menu in miro white board

Halo Miro’s admin, I wanna ask why can’t I find AI menu in my whiteboard, its appear before now its gone, please help ? this is my screen shot, still out to date version 

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Dianabivol2026New Here
asked in Ask the Community
Paying

Hello, dear Miro!!! I’m quite confused as i am charged with 24$ this month on my started subscription😅 Why has it happened?? Usually my price is 10$ I’ve deleted another member who accidentally used my miro for 4 days Please, help!! it’s quite urgent🙁🙁

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Mironeer
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Yitian LiuNew Here
posted in Ask the Community
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Mironeer
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Leandro25MiroNew Here
asked in Ask the Community
Error en tablero de Miro

Hola, no puedo abrir ningun tablero de miro de mi cuenta, en ningun navegador, ni en modo incognito. Desde la app mobile de Miro, lo abre bien, pero no puedo hacerlo desde la version escritorio. La pagina muestra el siguiente error: A alguien mas le ha pasado?

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Mironeer
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Kelvin KredensBeginner
posted in Ask the Community
Why join LINE and SHAPE in the same Tool?

Just to talk. But I didn't like this new Miro version with LINE and SHAPE in the same tool… Before was much better. I could just press 'L' to draw a line a 'S' to draw a shape. Now, when I press 'L' it still allows me to draw a line. But, when a press 'S', it opens the shape toolbox with lines and shapes options and it remember the last draw I did. If it was a line, then, it gives me the line tool instead the shape tool. Please, give me back the 'S'shortcut to draw a shape. 😀

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Eca
Mironeer
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VictoriaNNew Here
asked in Ask the Community
How to check Image name on a board from mobile app?

Sometimes I have to use Miro board from mobile app, and it’s critically important to check image names on a board. It works on desktop version when I click on image, but nothing happens on mobile app. thank you for sharing your ideas! 

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Eca
Mironeer
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simeon meierNew Here
asked in Ask the Community
Delete Boards

dear community ,I work on a education version of Miro with my students,Now I notice that I have a lot of try out boards one my Miro with no content..seams like the students did try something.. How can I delete all unwanted Boards ?Thank you all

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Mironeer
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gareth_aqNew Here
asked in Ask the Community
Import CSV/spreadsheet into Miro's new Tables

Is there any way to import a spreadsheet (Excel, Google Sheets, CSV) into Miro’s new Tables (the ones with a database, column types, etc.)?I have created a Table with all the same headings, but when I copy and paste the data from Excel it creates a new Grid. There’s no option to import a file. This would be incredibly useful, and to be honest without it I don’t see much value in the new Tables feature as it would take to long to manually copy data across one cell at a time.It would be great if there was a smart import feature that could handle Tags columns etc. For example, if your CSV had a column of colon-separated values and it could parse these as individual tags.

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Patrick HobanNew Here
asked in Ask the Community
Figma plugin not working

Hi the Figma plugin doesn’t work. Can you help?

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Franco Lionel MuñozNew Here
asked in Ask the Community
Aplicacion que no carga

Hola a todos, tengo la aplicación de miro y no me está dejando entrar, la desinstalo y la instalo de nuevo, pero sigue mostrándome lo mismo, también resetee la data de la aplicación y sigue sin pasar nada, no sé qué hacer, esto es lo que me aparece…. no se si habrá alguna solución más que usar el sitio web  

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Mironeer
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Ca SNew Here
asked in Ask the Community
How do I stop emails? I do not want to use this service because it is pushing AI.

I keep getting emails even after unsubscribing.I just got an email about the AI service. Which is the primary reason why I opted not to use this app and move to another.I do not want any kind of AI slop being trained on my work and I do not want to keep getting emails from a company that is actively stealing people’s data to train their algorithms without consent.I don’t care if it says you can turn off the collection.Google and other tech companies have already proved those are an absolute lie and they continue to collect data anyway.How do I stop this scam from sending me unwanted emails? 

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Oscar de RooijNew Here
asked in Ask the Community
Miro Timeline (Beta) - Edit Details

Hi there,TLDR: Bug report, I can’t open a Card in the Timeline to change its details. The screen flashes as if MIRO is trying to open it, but doesn’t complete the action. Already tried in Google Chrome and Microsoft Edge. Regular cards (not linked to a timeline) are working just fine.ContextI want to start using MIRO as my project management app and, so far, for basic needs (in which I don’t need reporting tools) a combination of Docs, Timeline and Kanban will do just fine.However, to do so, the “CARDS” have to be able to be shared between Timeline and Kanban (meaning that if I change the details of a card in Kanban, it will reflect in the Timeline card as well (because they are supposed to be the same card). This should be the behavior for all fields in this card.So far, it looks like MIRO already intended to do so, but I keep getting the buggy behavior described at the top of this message in “TLDR”.Is anyone else facing this issue?Thanks, 

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Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the Community
[RESOLVED] Drag-and-drop icon ghosting

Note: I have reported this to the Miro support team. If you are also experiencing this issue, leave a reply or subscribe to this post for updates.In both Chrome and Edge on Windows 10 64-bit, the drag-and-drop "icon" is ghosting on boards and the dashboard. This happens on both the Google Image Search app and one of my custom Web SDK apps, built from the sample drag-and-drop code (https://developers.miro.com/docs/add-drag-and-drop-to-your-app).   

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sanjay_novoBeginner
asked in Ask the Community
Downloading Boards

Do we have any option for downloading all miro boards at once

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Robert Johnson
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SEEdNew Here
asked in Ask the Community
Received Billing Email Despite Being on Free Plan

We received an email yesterday from billing@product.miro.com* informing us that our subscription for Miro will renew on 14th January 2025 (6 days from now) for $192 for the year - confused by this because when I logged onto our main account using the email address we received this email in, we are on a free plan. Also, the Starter Plan, which this billing email states we are on, should cost $672 a year based on the $56 a month - not sure where the $192 has come from. Just wanted to check whether 1) this is a legitimate email from Miro and 2) if so, how do we cancel a subscription that we aren’t, in fact, subscribed to due to having a Free account, not an upgraded paid one? *the email we received told us to reply to p.team@miro.com not billing

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Robert Johnson
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