Ask the Community

When I work on my boards they consistently have stuttering or freezing issues which prevents me from working for about 4 seconds. I have changed iPads, worked on completely blank boards, reset devices, cleared cookies, etc. Is there anyone on the Miro side of things that could take a look at this? I have had this problem for months and have been consistently told that it’s a problem on my side of things, but at this point I think I have addressed everything. 

Hi all,I am looking for some guidance on how to link a Kanban chart to a Timeline template. If i create a Kanban like the example below, is there a way that the cards/tasks can be automatically linked and arranged on a timeline according to the ‘delivery dates’ that have been set. Thanks very much for your helpDaniel 

Meeting

 Is there a way to increase the font on Cards? There seems to be one font size only when using cards.This means when we Print to PDF to show timelines or roadmaps to our stakeholders (non-miro users) the printed font on the cards is too hard to read (or if we copy and paste into a PowerPoint). 

Hi All -- I’m looking to define a user role that has “post it” and “comment” capabilities (i.e. can use a board), but can’t “unlock” the board. Does this exist? Right now this is my understanding:“Commenter” -- can comment, but can’t post stickies“Editor” -- can comment, post, and unlock Is there anything in between? Thank you!Sue

Hello, I am a user of the MIRO platform and would like to be able to download the frames that I am creating in PDF files of high quality. I can see that this requires an upgrade of MIRO so I would like to ask if the STARTER package includes the feature of downloading frames in high quality. Thanks!

I use "Presentation & Diagram Generator by <ShowMe>" from ChatGPT to generate flowcharts. ChatGPT provides a link to transfer the flowchart to Miro. The transfer works fine, but the chart on Miro is not editable. However, I have a paid version of Miro.Miro displays the following message: This board is blocked, because owner’s account is paused

When sharing, client clicks "join activity", Miro says "2 people joined" but their avatar does not show up.

I have been told that I was invited to a Miro board. However, I do not receive the invitation link. The link has been sent to me repeatedly but it never came through. I checked the mail address used by the invitee and also checked my spam folder. The mails with the invitation link just do not show up. What’s wrong?

I have a board consisting of large squares which I’m using as a background to put small squares containing text onto.However, the background squares keep moving to the front, making the squares with text in disappear behind them.I’m the only person with edit rights, and I have checked the board history. Neither me or anyone else is moving these to the front/moving the text squares to the back. It just seems to be doing it by itself.Has anyone seen this before? Can anyone help?For now I’ve made the background squares transparent, but that kinda defeats the object of having them.

Oie, como estão? Espero que bem.Estou com um problema ao tentar expandir os cartões dos boards, quando clico para ir, a barra lateral de funções (com texto, Nota Adesiva e afins) some. Podem me ajudar com essa demanda?Quando clico para expandir o cartão, simplesmente não vai.

Hi!We recently switched to enterprise. I am the company admin, now tasked with cleaning up all the old boards and moving them to the desired teams. However, as im not the owner of all those boards, it's very tedious to move all the boards, since i have to manually assign myself as owner (which is not desirable either, seeing as the previous owner loses ownership), then move the boards one by one.I see that there is not a feature allowing me to move all boards, or become owner of all boards.This seems very weird to me, why do i as company admin not have all the rights that there are? Am i missing something?  

I was late to finding out that Invision was sunset. Is there a way to retrieve old Invision flies? Thank you.

Hello, I tried multiple times now on different boards to add a Retro template, different ones in case just one has an issue, but every time I got a notification “Sorry, this didn’t work, Please try again”. I tried multiple times, also refreshed the page, but it’s always the same problem. 

HiHaving read a number of posts re using PowerPoint in Miro, I’d like to confirm something.When you import a PP slide deck into Miro, it creates a ‘stack’ of the slides, and you have to page through them one by one.I’d like to import the slides so that they appear as individual slides, so that people can draw on them.Possible?Thanks

I need to export entire miro board into pdf or jpegs. However, when I export the frame as small/medium/large JPEG it gets saved in the default download folder but nothing happens when I try to export the board as pdf or vector quality (jpeg). Any help will be appreciated

Hi Miro. You have a small typo on your features comparison page. “Occaisonally” this happens to the best of us.  

Manual selection or Auto-detect break all the time in Miro. I need to fix it every minute now. It’s been broken for years, but refreshing page and switching between manual and auto-detect back and and forward kept it working for bit longer than currently. 

Hi there,I was supposed to cancel my business plan (free trial) but did not make it in time today as I was sick with covid over the last few days.I was charged for the business plan today but would like to cancel it as we are not doing well as a business right now. I need to postpone the billing to a later date once we have more runway.Can someone help me please? 

Hello. Some time ago it was possible to move the text typed on a connecting line along the line. I mean you could choose position of the text due to make all diagram clear and neat. Now I see that the moving handle seems to be gone, and the text is always blocked in the center of the connecting line. It’s quite annoying. Is it possible to return the option? Thanks.

Hi Community, I am trying to copy a retrospective template that my team have been working on into another board, but I am unable too. I am an editor for both boards. Do you need to have a Frame around it to be able to copy correctly. I have tried a lot of different options via the Miro Board with no luck

I reviewed the Miro community and see someone opened a ticket to address a free account being billed. This has happened to me and I cannot find a solution to contact anyone, no e-mail, no online chat, nothing. I am the account owner, opened it up, upgraded the account for some time and then went back to the free version. This billing issue has continued on for 3-6 months or so now and I cannot stop the charges even though it says "free" account. I have not opened another account, deleted the user or anything. Please help

I am on an Educational Plan.I have made a board (linked below) that I want to allow people to copy to their own accounts.My settings are already correct (i.e. what used to work) Anyone with the link = Viewer Who can copy board content = Anyone with access. However, the “Duplicate” button is not working, it is not greyed out, but when clicked results in a yellow pop-up message in the other user’s account that says: “You are on this board as a visitor which gives you view only access”.I have tested this myself with a free account and just get the yellow pop-up and not my own version of the board.(I have looked at the help text here https://help.miro.com/hc/en-us/articles/360018350399-How-to-allow-or-restrict-copying-and-exporting-boards-and-content and it doesn’t match the new menu, also as far as I can tell I’ve done everything right so not sure why it’s not working??)Help?Thanks in advance,  

It doesn’t seem like there is an option to copy several lines of free standing text into individual post it notes. I see that it’s possible if I do this from a table to sticky notes. However, when text isn’t already in a table, I’d like to be able to copy and then paste it into Miro and see each of the lines represented as post it notes (if I so choose). Thanks!

Kia ora!  Is there a quick way that I can freeze columns and rows in a table, so that I can still see the first three column headings and top row (for example), but can scan across to other sections of the table?So in the attached pic, I’d like to freeze the columns in pink, and scroll across to the blue or green sections in the table.If anyone could please help with this query, or a better way of troubleshooting what I’m asking for, I’d be really grateful.Thanks!