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Question

Sharing after Moving to Enterprise

  • January 22, 2026
  • 2 replies
  • 17 views

I have several individuals that can no longer share now that we have moved to an Enterprise account.  The user is only able to share to other users with a License.  Do I need to update something on our account?

Any guidance is appreciated.

2 replies

Robert Johnson
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  • Volunteer Community Moderator
  • January 22, 2026

@Brandy Whitney I would start by reviewing the Sharing policy on Enterprise Plan help center article.

You are unable to find your answer in that (or other help center articles), you could open a ticket with Miro support who will be able to see your plan configuration and advise how you should proceed.

You can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C


Many organizations face this after migrating to an Enterprise plan. A review of the account’s sharing settings or consulting the Enterprise admin guide usually clarifies what needs updating.