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Help, refund needed

  • January 21, 2026
  • 2 replies
  • 28 views

Hi there,

Apologies for needing to go through Community, but I'm in a circle of <BLEEP>... I followed the instructions to contact support, but "Contact support" and "What's new" don't appear in my left sidebar, plus the Sales webform didn't work.

Last night I discovered my annual subscription auto-renewed for $190, despite not using the software for most of the past year (there was a login glitch that prevented access). I had planned to cancel.

If I missed a notice email, please forgive me —I was distracted by the world being on fire.

I've found Miro emails across multiple accounts, so I need clarification on which email was charged (and will be refunded).

Appreciate you routing this to the right person for a timely cancellation and refund. Thanks.

2 replies

Eca
Mironeer
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  • Mironeer
  • January 21, 2026

Hi ​@charla thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.


  • Author
  • New Here
  • January 21, 2026

Thanks Eca, appreciate the quick jump on that!