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Information on board is not visible

  • January 21, 2026
  • 1 reply
  • 17 views

Hey There

I am running a training session in MIRO. All learners can view all the detail on the board, however, when i zoom in to see what they have done - it is missing on my view. When they share their screen it is there - but not on mine. I have tried to refresh, reboot, and also reduce the amount of detail on the board, nothing works. Been happening since around 230pm yesterday - never had it before and been using it for over 2 years! Cheeeeeeeeeers in advance

1 reply

Eca
Mironeer
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  • Mironeer
  • January 21, 2026

Hi ​@NeilJones73 thanks for reaching out! I have your case converted to a support ticket for further investigation. You can provide a screenshot or short video with supports in the ticket. You should receive a response shortly.