Ask the Community

I have two accounts - one with old projects and another is work-related. Some time ago I watched my old boards trough my work account, and  yesterday I noticed that all of my boards on work-account are replaced with old boards from old account. I can’t find my boards own boards with important projects, only those that belong to the old account remain.

I’m an admin for our organization. I’m doing some cleaning and need to delete old projects in a Team that is no longer used and should also be deleted. How do I delete the projects/Team?

Hi, is there a way to lock the board information (i.e., board name, description, preview area, etc.)?  I have a board we are using for a large group and someone keeps deleting the name of the board (it keeps showing up as “Untitled” in my dashboard). Thanks!

About Security; if domain is known, can anybody enter my board or can I control it?

I read this https://help.miro.com/hc/en-us/articles/360017730373-Free-Plan And I understand that there is no limit to invite team members. But I want to know if there is limit for sharing Board. It seem that there is, or not working with manage access screen in board share function. Thank you.

how to hide navigation panel in the right bottom corner?

is there any plan for no profit organization? i am the licensee of TEDxVerona and i woul dlike to use Miro for the team brainsotmring

Team member's text is deleted shortly after it is typed. The user starts to type letters in English whether in text box or in the shapes mode and then it is deleted immediately after the courser clicks the other space. BUT the numbers can be typed without being deleted.   Please help to solve it!(((

I would like to import sets of icons / shapes like you can do with stencils in MS Visio. Is this possible? If not, is something like that on the roadmap.

We bought a wrong plan (business), we need to do a downgrade urgently to a consultant plan for one member. We need to do a downgrade. How can we do it as soon as possible? How does the refund works?

Hi, I have created few custom templates in One team board but i am unable to see them in another team’s boards.  Is there a possibility that i can use the same templates in other team boards

Hi, I’ve read that 25 users can use the video chat feature for a video conference. I’ve not been able to find out how many of those 25 people can I actually see. Is it one active speaker system? All 25 in a gallery view? Something in between? Can it be changed? Thanks for any help. KD.

Hi, I’m trying to give a non-team user “Can View” access to a board under out Business level account.  When I do this, I get a message saying only members of your team can edit boards.  Am I not understanding how this works?   Thanks Mark

We are trying to create a master for our shapes, line connectors etc. By example when creating a rectangle we want it to be 100x100 in size and the box shaded blue. Line connector could be colored yellow.    We are trying to get the team to use the same shapes n sizes consistently. Also like managing a design library, it will be easier for us to change the color/size of a shape and it updates all the designs.    Thanks. 

I have been testing “tags” on a story map. While I can add them, I can’t seem to click on them to filter them, so am a bit confused on what the use of tags are for besides just color coding? Am i missing how best to use “tags?”   

Im trying to figure out how to have a conversation with teammates on a card in a story map (this could be extended to other use cases in Miro).   I noticed as I create a Story Map, either on the card or the modal when you open it up, there is no way to have a “conversation" on it. So far I figured out how to add a separate “Comment” from the toolbar. This way they feel disconnected. Figured I may be missing something. Is this something that is offered?       

Hi All! I am really happy to use miro, it is a piece of a nice digital product. Unfortunately, my team came across a surprising event. We were using the free plan for testing and we added to the team a few members. One month later 20 unknown users appeared in our team. Is this a bug or in the free plan miro community gains access to our content and can join our team without our permission?

Hello! I am preparing a workshop to be conducted by Miro. One of the essential features for conducting it will be Screen Sharing feature, where participants can follow my screen. I've used it several times and it worked perfectly, but today when I clicked my entire screen was frozen and I had to reload the board. I cannot use the function, nor does the Start button appear on the screen. Is this problem happening to anyone else? Is there any solution? Other people on my team tested and had the same problem. Thank you!

Hi, can someone please give more information on anonymous board editors, external board editors, and external board viewers and commenters? Do any of these roles require licenses? And what is the difference between them?  We are thinking of licensing Miro, but need to understand how this works to know how many licenses we would need to buy. 

Can I restore the image in the initial board without having a backup, ie: restore to "2 hrs ago"? It's more than a few clicks ago so I cannot use the "back” arrow and I don't have a board backup,  thanks!  

guys, on a recent demo vid there were some really nice instructions integrated into the board explaining functionality i.e. copy/paste / how to write comments etc. Is this available anywhere?

I struggle with the dimensions of the templates and frames on my Miro-Board. My case is:  I have a Miro Board with different activities, for each activity I made a frame of template.  All the frames together, are the flow of the workshop.  But how do I know how big the frames must be? When is it big enough for the participants to have a good overview, to read the text in the frames when they zoom in? And how are my letters?  What is a good size of the frame to get a good structure of your board? Or, is anybody willing to share his or her template? So that I have an example?  Thanks a lot,  Mireille

I have a requirement and trying to find if this is possible or not. I have custom designed cards. while providing training i want those cards to be available to my clients as a stack, so that during a collaboration session anyone can use them multiple times. Just like the Stack of Sticky notes i want my custom cards to be available as a stack. Is there a possiblity of doing so.

We created several user story maps for different parts of the process to ease facilitation. Now we’re reviewing those maps and want to combine all three into one and clean up overlap.  Is there a way to connect the end of one map’s backbone to the start of the next map’s backbone?

I have created a group of stickies from client discussions and as I link them together I realize that it would be helpful to connect them into a mind map. Is it possible to easily perform this task? I’ve connected them but when I move them around the connected cards do not move and flow like a mind map which would be helpful.   Thanks, Glenn