Ask the Community

Hi All, Just starting to invite Day Pass users to a Team and we’re finding that when they log in, the first screen they get to is the “Pick a template” screen, if they X out of that, they are on a new Board of their own creation. I find this (as did our first Day Pass user) very disorienting. Is there a way for new users to come directly into the board list view? If not, how do others deal with it? Just include instructions to click out of the template, out of the board, and into the board you’d like them to join? (seems like 2-3 extra steps that virtually every new Day Pass user would need to take.   Also, can you invite Day Pass users just to a board, or do they have to be on a team (with access to all of the boards on that team)?   Thanks in advance,   David

Hi guys,   I wanna run a workshop using a prepared Miro board but I don’t wanna to make all materials visible at the same time and from very beginning. Is somehow possible to have Miro board’s part covered and during a workshops make them visible to the collaborators?   Thanks for the help!   Ania

Is there a way to temporarily freeze and disable participants from freely scrolling around the Miro interface while we’re working on a collaborative project? I would love to be able to temporarily freeze access so that I can keep all participants on the “same page” and focused on one board at a time when necessary. Any insight on how this can be done would be very much appreciated.

Hello Miro payments team. I am urgently trying to get my Team subscription back from a colleague. Please contact me immediately. I have received NO response since sending a private query nor is anyone picking up the phone in San Francisco. Thank you Ben

I am thinking of using Teamgantt as a project management tool, however I have come to really like the Miro whiteboard concept.  I need both! I want the whiteboard for collaboration and the ability to use the notes/frames/etc. But I am not happy with the Asana or Kaban cards for tracking tasks and status of tasks.  Has anyone used teamgantt?  Can anyone recommend a good task tracker that works with Miro and is not basic, basic.

Hi there, I am kind of a rookie here but I find the toll of great use. Thanks ! My question would be : I am currently on the free plan. There’s a lot of nice features, but I would like to have more than 3 boards and to use projects. But most of the time, I am using Miro alone and sometimes sharing content with people I mentor.  What is the best plan for me, as I pretty much alone in my team (TTeam plan needs 2 users min as weel as the consultant plan); Any advice ? Thanks !

Running a workshop here in the next month and I am trying to find the most user friendly way to enter people’s responses. The issue is this: I have a segment in my workshop where I ask open-ended question. For example, “What are some healthy habits?” I would like even the least tech savvy attendees to be able to enter text. I have tried using stickies but they are quite difficult to use because they require you to double click in a specific spot. Furthermore, the formatting toolbar that appears is unnecessary and could lead to further confusion. Any thoughts on what tools to use?

I’m running a workshop on Wednesday. I’d like to use Miro for participants to put virtual post-its on a board. I don’t want them to have to create an account - I want the experience for them to be as easy as possible for them. (As it is with Jamboard, the other option I might use). Can I do this with the free account? If not, can I use the consultant account?  Which brings me to problem number 2 - I’ve tried signing up for a consultant account, but it only gives the option for 2 consultants or more, and there’s just one of me!   Thanks in advance for your help...

Hey team - Is there a way to expand textboxes like how cards currently do? I’m creating a pretty in-depth timeline for a project and the way cards appear aren’t very helpful since it takes up so much space, the text is extremely small unless you zoom out too far and the title can’t be boldened/formatted. Textboxes are far much more useful for this particular use-case so adding a function to be able to expand it like cards to reveal the same type of area to write notes would be awesome. Pls advise. Thanks! 

Hi all, I have an issue with downloading models and frameworks as pictures.  I always want to export the single models as pictures and if I click on the button export nothing happens beside a continous sign of loading.  Can you help me out with that issue? A screenshot is attended to this blog post.    Thank you very much! By the way: I love the tool!   

I am currently within a team on a FREE plan. I want to have another space, my own space that is for my clients and projects. If I 'upgrade' will i damage the FREE space that the team is working on? (I am not the owner of the FREE space. Will I still be on the that team that holds the FREE space? I need both: 1) to be part of the original team on the FREE plan and 2) create my own CONSULTANT plan space to work on other types of projects.

I’m really confused as I just paid for 3 additional licenses (with me making it a 4 person team).  I received the invoice with a copy of the charge hitting my credit card.  However when I go to add folks to my team it stated that I only had 1 additional full license.  Therefore, I have 2 folks that I can’t add (even though I have an invoice saying I paid for them).   Who can I contact for support?  

Hi there Still new to this awesome tool, is there a way to auto-route / summon all collaborators to an area of the board? Thanks! Michael

I have created a board within my personal account but I would like to move this to our pilot enterprise account that has been created. Does anyone know if this is possible? Thanks, George :)

Hi everyone,   I’ve been using Miro for a couple of months and it’s been great. I wanted to know if there was a drop-down menu feature that I could add to the boards. Basically, when a team member is updating a project, I would like them to be able to choose a status from a drop-down menu that I create. Is this possible to do?   If a feature like this is not available, I know that Miro is now open to developers, correct? How would I go about asking a developer to create a tool like this for me. What would they need know know (coding wise)? This feature and others I have in mind are quite important so I would like to find a way to implement it as soon as possible.  

Hi hello, I am new using Miro and I need to know if it is possible.  In our Company, we have a lot of icons and it too tired to include each image (icon) using the upload in the toolbar. Exist another mechanism to import or include our icon assets? Thanks! your comments or ideas are welcome

I am a long time mind mapper, but new to Miro and trying to figure out the best plan for me and what problems it might solve. Coaching: I am a time management coach and work with clients around the world. Would the client need to be a user as well to work together on a mind map? If so, could I create my own templates that they could then download and access with a free Miro account (I assume many would eventually upgrade). Online Courses: I see some people putting workshops in Miro. Could I use Miro as a LMS system (read only). Once again, could they download templates I provide? Thanks for your help.

Hello! My company is looking to create a decision tree that can be shared with the public (people who do not have a Miro account). Is it possible to allow these users access to view and edit this decision tree? Thank you

Hi everyone, My team is considering purchasing a license. However we’re curious how it works exactly. After i buy a licence, how do i distribute keys to team members? Does it work when team members create another group in Microsoft Teams?    Thanks in advance. Stay healthy! Nick

I am looking at Miro as a possibility to share some templates with my clients and students. Does Miro have the capability of adding a column of numbers at all? Thinking of recreating a decision matrix template I use.

Hello! Although the SurveyMonkey and TypeForm integrations allow for survey results to display in Miro, is there an app or functionality within Miro that allows people to complete a survey directly in the whiteboard and show the results, similar to Miro’s voting app? I want people to rank a set of features in the whiteboard without sending them to their email to complete a survey. Thanks for your help!

We did a session last week using miro and made extensive notes - today the whole board is empty!!!   Did Miro do something this last week?  Is this happening for anyone else?  Is there a way to restore a board? (no I didn’t export it or I wouldn’t be posting)

Hello everyone, My company is willing to pay for an expert to teach my team how to use all the features Miro offers us. We would like to know all the best practices Miro can provide us with. Is there anyone here who gives workshops on how to use Miro? Or can you recommend someone? Unfortunetely, not all my employees speak English, so it is a must that the workshop and material can be explained in Portuguese.  Thank you for your time and attention! Luiz Felipe 

HI there, I am brand new to MIro.   Apologies if this has been answered somewhere, but I couldn’t find anything. With Miiro’s endless board. . .  I wanted to ask the community if you have any general guidelines you use when planning when to use 1 board v. multiple boards within a project / engagement for example?   I imagine there’s many ways to approach this, and am interested to hear different scenarios. Thanks in advance,

I was the board owner and was removed accidentally from my team member. Hence I can't restore the board from trash. Even I have URL I can't access and restore the content. What should I do…..