Ask the Community

I tried to export the work done by a group to CSV.I realized that a lot of information I would need are missing! For exampletype of object (is it a note? a frame?). it seems to be all mixed together. note color (very useful when we use it to create categories!) comments attached to a note (It seems that only tags are exported?)Is there any advanced option I am missing?Otherwise the current export vastly reduces the potential for post workshop analysis.

Hi Miro Community, We have a corporate free version account, seems like everyone who logged into the account has been added as a user. We are now preparing for a workshop that involved 20 external participants next Monday. The features we are looking for are below:All external users can edit the board all external users can vote on the content, have sticky notes, make comments, enter chat, user timer (i have a 14 day free trial so all of these are achievable right now) all external users would show up on the board with their name initials Question:Can I keep using the free version to achieve this? I understand there’s a board limits of 3, would it be possible if no other employee at the company create additional board to make ours read-only? If I need to upgrade to an appropriate plan, what would that be? Even though we have ‘30’ active user in the account now, most account user might jus

Hey all, is there a way a user can click on a link in Miro and not have to click TWICE to make it work?Example:   When a user selects the link it drops down the specific URL link. Why can it just automatically follow the link? no way to turn this off?

Добрый вечер! Неожиданно что-то произошло с доской. Не печатается текст на стикер. Появляется курсор, но текст не печатается. Что это может быть?

Hi everyone,I need to make multiple identical boards (but not blank) with different titles to then share with various people. Is there a way to do this non-manually, or does anyone have any tips for speeding up this process at all! Best wishes,Jack

When I convert a card into a JIRA, both summary and description fields are empty, see below “Summary” should have “Do Something”. It used to work fine so it sounds like a bug to me.(Note that the default / first project is a closed project and doesn’t have “Summary” field, but when I pick a Project with a summary field it’s empty)  

We have a huge board that we’re using for workshops, where all elements are locked individually. It would take hours to unlock every element, which we need to do when we’re now translating the course to english.   Is there a way to unlock every element of a board at once, if they’re all locked individually?

Hi folks, I have created a number of frames and was able to rename them. But when I was creating a new frame last night I was unable to rename the frame. The other functions such as Export that are in the same menu as Rename work though. Any advice on this?Thanks loads!

Dear Miro experts, My company’s MS Team has recently added Miro has an add-in. I have downloaded the application to MS Teams and set up my Miro profile. I have added Miro as a tab in an MS Team set up with my colleagues.  However, I noticed that I had to click on the blue share button and individually enter the name of each individual I wanted to have access to it. I tried to enter the MS Team name and to use our distribution email list and every way I could think of. But in the end, I had to write in their name/email address - which is cumbersome when it’s a team of 15...and some other MS Teams are larger (!).  Am I missing something? Is there an easier way to add a group of people to have edit access to a board? Why wouldn’t a board automatically be ‘editable’ to those in the MS Team if it’s in an MS Team?  Very much appreciated! Milly

Hello! I’m using Miro to present screen designs, using headings to split the content. The page can get really long.Is there any way I can create a table of contents that sticks to one side (it keeps the same position while scrolling), so I can use it to navigate vertically to wherever I need on my board?

1_When I create a template and save it in ‘shared custom templates’ still it does not allow my fellow editors to edit the template I created. How come? 

Hi! So, i’ve used Miro and it’s worked well in my brower on my desktop but when I logged in on the app on my iPad and clicked the camera as usual to start video chatting nothing happened. Normally there’s a camera and a microphone with a slash line through it which means it’s turned off and when that happens I click on it, the slash line goes away, and the video chat pops up. On the iPad however, when i tap on the slash line through the camera nothing happens. No videos pop up. Could someone please help me out as the best way to fix this? Thank you!

Is there a way to switch to view only so you can test how your users will see and be able to interact with the boards?

Hi everyone, We are just getting our sea legs with Miro and one issue that came up is when I was working with a group on a board and another user accidentally triggered a screen sharing session without realizing it and began dragging the rest of us all around a board, causing confusion. I was there as a board owner, and the other user was there as an editor. Is there any way for me to override or forcibly stop another user from creating or initiating a screensharing session? Permission wise, the ideal would be for the people I have invited to collaborate to still be able to add sticky notes and type on the whiteboards but leave initiating audio/video/screensharing sessions to the board owners/facilitators.Thanks for your advice! Kathryn

In our working structure, I often have to collaborate with other individuals and free lancers in different projects. I have my miro consultant plan, they have their own miro consultant plan. So everyone has a paid account. Now I try to invite them to jointly work on one project or board, but it seems, that we would have to buy an additional team member seat, which then would multiply our cost. Did I do something wrong or is there really no possibility for flexible cooperation in projects as I know it from other tools?Thanks for any suggestions,Patrick

Hi,I am having problems navigating through board with hand gestures, i can’t even scroll or zoom.  Everything worked well when I last used about a week ago. I am using Samsung tab s6 lite. 

I’m putting together an online class and would like to share my screen to walk students through the material. I do this in a different app. When sharing my screen in Miro, can I show my whole desktop or is it restricted to just the Miro whiteboard? If so, I’ll have to go back to something like Webex instead of using Miro for all of it.

Hi, i’m wondering how to create a sticky note reserve so that people interacting with my board can use them indefinitely.  I know there is one on the left hand-side of the screen, but I want to embed it in the frame.  Thank you. 

Hello,I worked this week for the first time with Miro. I am a teacher and I made some boards with my classes. There are tables on the board for each student on which the he or she posts their work. Today there was a student who accidentally deleted all the tables with the work of all the students. She says it happened because her laptop crashed, and she can’t enter it again and undo. Is there a possibility to go back in the history (I know wicht time everything is deleted) and restore all the items that were on the board? I don’t made a back-up, because I have a free plan to try how Miro works.  Thank you, I hope someone can help.

HelloIn the consultant plan we can create teams. Is it possible to share a template between teams ? 

I create a board and upload serveral files as service for external guests. I get the echo from my guests that downloading does not work. Is that a (new) feature or a bug?In the past I used this way many times successfully, but since a couple days this does not work anymore.

The option to save as an image is always greyed out. I have downloaded the app (in which most options are greyed out) and I have also tried to open and save as image through the google chrome  (although most options are not greyed out “save as an image” and “export image” are). Neither options allow me to save as an image on my IPAD pro.  

I want to create a mind map to track some of my non-work-related tasks on our paid Miro account, but I don’t want anyone, anyone at all, to be able to access it. I know that e.g. Slack makes direct messages available to account admins, and I’m worried if it’s similar for Miro? Can the account owner, under any circumstances, access a No-Access board of mine?

Can you embed a form into Miro? Anyone done this? It would be great to have visitors fill out informational forms within a board during presentations, etc. Looks like iframe might the answer? 

Hi everyone!I’m working with Company A, but Company B added me to their Miro boards and teams as I was working with them through my Company A email. I am now in a position that I want to set up Company A Miro board and team. I have left all the Company B teams (found how to do it online). Now when I’m trying to go to Miro website with my Company A email, I get a message that I should ask Company B to access the boards, whereas I don’t want to access their boards or teams. I simply want to setup my Company A boards. Hopefully you are able to help me. Thanks a lot!