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Question

How to force sync between mobile app and account?

M

Hello everyone,

Before I reach out to the tech support team as per instructions on their How to Contact Tech Support page, I thought I ask here to see if any of you are experiencing this or know how to resolve it.

 

Yesterday, I added some cards on my iOS app.

This morning, I logged into my account on my MacOS app and the cards are not there. I also checked using my browsers and verified the cards are not there.

I thought maybe thereโ€™s a way to force sync between apps but I do not see an obvious solution. Am I missing something?

 

Was it helpful?

2 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7334 replies
  • June 22, 2021

@MarkDeafMcGuire - There is no additional action required - the items should have just been auto-saved, and you should have received an error if you werenโ€™t connected to Miro when you added the Cards.

When you disconnect from Miro, the board should say โ€œConnecting...โ€ and the โ€œ+โ€ symbol to add new items should have disappeared. Itโ€™s worth investigating - do report this to Miro support.

Out of curiosity, do you see any logs around that time in the Activity List?

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
M

@Robert Johnson Thanks for the info. Shortly after I posted this, the cards showed up in the MacOS app. I checked the activity log which shows todayโ€™s activity when the cards showed up in the MacOS but nothing from yesterday when I added the cards to the board on the iOS. Iโ€™ll go ahead and report to them. Thanks.

Robert Johnson
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  • Robert Johnson
    Robert Johnson

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