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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,763 Topics
  • 29,325 Replies
8727 Topics
Q
Qu4ntumEl1xirNew Here
asked in Ask the Community
Unable to load the board

Hi Miro Community, I was wondering if anyone could help me. I recently installed the Miro app on my android tablet and am able to log in successfully, however when I try to load or create a board it displays the message “Unable to load the board. Please check your internet connection and try again”. If anyone knows of a fix for this issue please could you let me know as soon as possible. Thanks.

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Natasha MorrisNew Here
posted in Ask the Community
Troubleshooting for workshop participants

Ran a live workshop recently, which was great with Miro! Got another upcoming - any tips on helping troubleshoot compatability / interface issues for participants? Issues we encoutered were:- After stopping screen share, everyone was still stuck ‘following’ my screen - had to to toggle the ‘follow’ button a few times to stop it Video chat - no pop-up to allow mic and video Logged in as a registered user but chat tool not showing Showing as muted, but not being muted Not being able to mute mic or camera - buttons there but clicking on them didn’t do anything Not receiving vote notifications All were using Chrome - although various versions I think!    

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mlanders
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Marco FischerNew Here
posted in Ask the Community
Can I select multiple items and export them as image in a batch?

In my daily work it might be a game changer if i could select multiple items and export them as image in a batch ... 

9763
mlanders
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Tore OmdahlBeginner
asked in Ask the Community
Bug using video chat and timer simultaneously

When using video chat on a board I am not able to start the Timer (only hide). It’s placed behind the Video Chat toolbar and cannot be started. Bug? Is there a workaround?

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Marina
Mironeer
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Simon DaviesNew Here
asked in Ask the Community
How to confirm which subscription we are using?

I was added to my company’s new Miro account and was asked to setup the SSO using ADFS. Following the KB articles, I setup the ADFS side but can’t see any Security section in the settings panel. I saw that we need an Enterprise account to use SSO, but can’t see if our account is an Enterprise account.  Any help?

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Kiron Bondale
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Lee PefferBeginner
asked in Ask the Community
Moving objects between frames without drag'n'drop in the mobile app

Hi guys! So I am using Miro as an inventory management system for my team. We have equipment spread out through a large warehouse and we use Miro to track their locations. Each location is defined by a frame.    I would like to be able to move an object (i.e. sticky note) from one frame to anther easily on my phone. Dragging the object can be tedious and annoying on the phone. Is there anyway to edit an objects properties and reassign it to another frame? Or does anyone have any other solutions?   Thanks!

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Kiron Bondale
K
Komal AgrawalNew Here
posted in Ask the Community
[RESOLVED] Miro Sketch plugin not working

Since yesterday the plugin isn’t working. I don’t get any errors. When I click on sync all artboards, or sync selected artboards, nothing happens. I never get to the stage to choose a miro board to sync with. I have tried reinstalling the miro plugin and tried logging out and logging in on miro plugin in sketch, and miro account on web and mac app. Same issue with existing sketch files, or new sketch file. Any help is appreciated. Thank you.

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Julie Sun
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Nathan LangleyNew Here
posted in Ask the Community
How do I disconnect SSO and replace it with regular sign in?

Hey, So my organisation used to have SSO with google. But we moved away from google to Office365. I want to link figma and miro but that plugin (figmiro) doesn’t work with SSO. So I ‘just’ want to disconnect SSO and have regular sign in with email and password. Any way I can do that? Thanks, Nate

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Michael Sohn
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samaolaNew Here
asked in Ask the Community
Handover board to customer

Hi there   I have a consultant account and created boards and templates for a customer. Now I want to hand them over to the customer, who has their own licenses. How do I do this? Creating a backup of the board and send this to him? And the template?   Many thanks in advance Sabine

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Daniel ZeyenBeginner
posted in Ask the Community
Bug: Video call dropout when using "Link to" feature

Hi, While being on a video call within Miro and using the “Link to” function on objects the call regularly drops out while just performing the linking action. Afterwards, it video call restores itself automatically again. Seems like this behaviour is due to automatic refreshing the browser window. However, it feels somehow uncomfortable even though the dropout is only lasting several seconds. Would be great if this could be fixed. Best and thanks, Daniel   

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Marina
Mironeer
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Dmitry_PBeginner
asked in Ask the Community
Cant request invitation

Im have a free account. Im get guest view in some boards. How i can SENT request for invintation to gat right?? I cant see nothing in help and no about automatic (from miro) “requet for invitation” Can i only must write personal email to owner of board??

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Jessica EllisonBeginner
asked in Ask the Community
Static text box width

Hi there! I’m loving using Miro but I can’t for the life of me find out how to keep a text box from expanding automatically as I type. For example, I’ve drawn out a square shape and I want to type in bullets in the dimensions of this square. However, when I use a text box on top of the square, despite drawing it to the width of the shape, if I type a long sentence the width goes wider than the width of the square. Is there any way that I can ‘lock’ the dimensions of the text box?  I would double click within the text box and use the text feature in there but as far as I can see I can’t use bullet points within that feature.  Any help?  Thanks! :) 

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SarahNew Here
asked in Ask the Community
Everyone on same part of screen

Hi, I am doing some online teaching and I would like the students to be able to edit the board as we go through the lesson.  However,  I want them to all be looking at the same screen as I have, but as is it is a big board I find some of them are going off and drawing on other parts of the board.  Is there a way to present the board as, for example, pages, so we are all on the same page!?   Thank you

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Michael Sohn
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Ryan RamseyNew Here
posted in Ask the Community
Changing the focus of the root

I am used to NEO4J, which is a graphical database, hence my question. Is it possible to change the root of the drawing? For example: I have Customers, Products and Users If i choose customers as the root, i can see what products they are using and the users of those products. Alternatively, I can click on Products, and see what product a customer, is using. Can i change the rendering of the the connections i have drawn out for different audiences?   Example below, i drew a line between “all users included in free plans” and “Give premade-templates a try”. and Miro Mind Map is the root. Can i change the root to “All users including free plans” and see the connection between availability and “give-pre-made templates” as the first nodes?  

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Kiron Bondale
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Ariel FliglerNew Here
asked in Ask the Community
Regeneration Of Board Link (Consultant Account)

Hello, I am a consultant working with changing teams in multi-day sessions. Is there a way to revoke or re-generate anonymous guests links to public boards ? I need to restrict access to the boards after each meeting (so, basically sending a new link before each meeting).      Thanks,   Ariel

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Isman Tanuri
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Bogdan MaranBeginner
asked in Ask the Community
Activity log download or activity reporting

Hello, We have run an open sandpit for an international team of engineers, and I would like to be able to download the activity list, as I cannot clearly create any reports based on activities Is that posible?  

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seth pearsollBeginner
asked in Ask the Community
Pricing / License question - Miro for small, regular use, with occasional, inconsistent larger group use

Hello All, I have a pricing question.  Most of the time, my small team of 3-5 will be working in Miro.  But occasionally, we might need to open it up to a ground of 16 or so.  This would be a rare occurrence, at most.   What would be the most practical plan for this: small, regular use, with occasional, inconsistent larger group use.     Thank you, Seth

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Kiron Bondale
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HkeplerBeginner
asked in Ask the Community
Count connection lines to a shape

Hi all I have an overview where I am getting a lot of connection lines between shapes - is it possible to get a quick “count” on each shape to see how many lines are connected? /Henrik

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Ron WedderburnBeginner
asked in Ask the Community
Moving Projects and all their boards from one account to another account

Hello All,  wonder if you can help.  We have a large number of projects with each project having many boards.  We would like to move the projects to different account teams but dont seem to have the ability to move an entire project.  Miro only allows boards to be moved.   Has anybody been faced with a similar dilemma and is there a solution for it.   Regards   Ron

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Kiron Bondale
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NoamNew Here
posted in Ask the Community
[RESOLVED] Desktop app: a JavaScript error

Hi, I tried to download the desktop app to my mac. And I got a message with a bug.  

5204
Marina
Mironeer
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yumiBeginner
asked in Ask the Community
How create my first team. My register had already done

I think I skipped create my first team when I register. How can I create my first team now?

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elliot duffBeginner
asked in Ask the Community
How to unshare

Someone has shared a Miro board with me. How do I remove this from my account. I do not wish to see or use this board.

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Michael Sohn
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barrykrishBeginner
asked in Ask the Community
JIRA Cards Bi-directional Sync (Updates made in JIRA don't reflect in Miro)

I have been using the jira cards integration with Miro. I typically use it to create JIRA issues directly from Miro; and occasionally also paste JIRA issue URLs into Miro. My cards show the status of the JIRA issue. However, I’ve noticed that status never updates in Miro even though I make changes in JIRA. The only way for me to keep things in sync right now is by replacing the existing miro card with a new card with the latest status, but that beats the whole purpose of the integration. What am I missing here? Is there something in the configuration process that I may have missed?  

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Michael Sohn
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InmalonsoNew Here
asked in Ask the Community
Is it possible to save as pdf?

is it possible to save as pdf with quality? Thank you

3283
Jonathan White
Thinkqualitative
ThinkqualitativeBeginner
posted in Ask the Community
Problems with video chat app

Hi everybody, I’d like to share a problem I’m facing with the video chat. Maybe someone can help me to solve it. I’ve got a Consultant plan, and I need to video chat with a series of Anonimous Guest Editors t run my job. When I launch the video chat app I can see my own image in the small video frame, yet I can’t see (or hear) other participants, even though the videochat is running (In the videochat camera and microphone are on and there’s the button LEAVE visible). Technical requirements are ok (for me and for Guests), yet there is no chance to see or hear each orther. Did anyone have the same problem and could hepl me to puzzle it out? Thanks a lot Roberta

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Thinkqualitative
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