Ask the Community

I have a paid account, but today when I logged into Miro, I get a message that I only have a free account (and have used my 3 free boards, but there are no boards showing up). What gives?

Google Chrome, MacOs Catalina 10.15.7Yesterday the toolbar was there. Now it’s gone.

is there a way to set the default view to “owned by me” instead of everything? .. not a fan of the change to see everything by default

I can login. I see the dashboard of templates and my board. When clicking on any of them, they just hang with the gray arrows spinning. After sometime, it says it could not connect. I tried logging out and deleting cache. Thoughts? 

I am currently running a game design course for 90 university students in miro. We are working with an education account and I have invited all students as guest editors. The ride has been relatively smooth so far. Almost everyone seems to be thrilled both with the assignment to create a tabletop board game in one week and with miro as a tool. The students has been divided in groups each group has their own board to do the design in. 31 boards in total.The biggest problem though is the they can not lock graphical elements in their prototype because that function is not included in the guest reviewer account type. It cripples the design process considerably. And it is not a viable solution for me to go around on 31 boards an locking graphical elements of their choice.And to be clear: not using the look function when designing anything in miro makes it almost impossible to have graphical elements stacked on top of eachother. Is there any way for me to give

Hey guys,  I can’t find the answer to this question: When does the “idle”-state get triggered?  We have a lot of Zoom Meetings with our customers at the same time and I constantly switch open programs and tabs. It doesn’t look to nice if we are “idle” even though we are currently working in a meeting together (e.g. somebody sharing something on Zoom and then seeing that my status is idle). What are the workarounds?  P.S.: I am aware that there is a idle-time-out setting in enterprise mode. That doesn’t matter probably, since we have a normal subscription and I don’t care about time-out, but the beginning of the idle-state.  Best regards,Patrick!

Hi allWhen I drag a sticky note the whole frame shifts down because it’s trying to snap it into a position at the top of the frame. I see an outline where it is trying to organise them no matter where I’m moving to and from.I’ve tried turning off ‘snap to grid’ but that didn’t help.Any ideas? Thanks

Hello everyone!Please help me out to restore deleted items from the board. I accidenatlly deleted all the items and closed the session. Now I can see those changes in the log, but I can’t restore the data. How can I restore them? I do desperately need them back. Please help. Thanks a lot!

Is there a way to customize the Comment Box colors?  Our creative team would like to add information without it being a bright color that will distract from the creative imagery.  We’re looking for a grey box….

HiOne from my team intented to copy a miro board from one team site to another. Unfortunately, the board wasent copied but just added to the new team site and edited - basically only the templates is left. That means that all content is gone in the original board, which is super bad as we dont have all the info anywhere else. Is there some miracle solution to this critical situation?Appreciate your assistance :-)/Soren  

Hi! I have some boxes that are extending beyond frames. I’d like them all to have the shadow over them for the portion that is between frames, and some but not all are doing this. How can I get the shadow to apply to all these objects? I moved all the objects to back, but it didn’t change things.Screenshot: https://share.getcloudapp.com/geu4wGmL

Is there a way to create a template box to insert and auto scale and crop an image?  Similar to indesign?

My boards no longer appear, when clicking on the Miro link, the message "Please create a team" returns.  What could have happened?

I am looking for tips how to reduce the loading time. I am a teacher, and every lesson my students and I add new material to the existing board: pdfs, images, links, and handwritten work. It is great for keeping all resources in one place, but the loading time is growing, especially for my students on tablets.Is there a way to compartmentalize the board such that there is an “archive” section that doesn’t preload unless accessed? So that we can keep all the current frames loaded, but the rest of the frames is ignored? I feel like the functionality is probably already there and I just don’t know it yet.

Can anyone tell me how to integrate/sync Jira & Miro?

We have the Consultant’s plan. I’m preparing for a workshop and my intent is to use presentation mode to review several frames with my team. When I start to present will everyone I invited to participate automatically see what I am presenting? I don’t want to share my screen because I want people to be able to vote. Then, when “voting” do I need to leave presentation mode? In addition, my thought was to issue day passes for the people participating in my workshop; but, when I go to invite them I don’t see an option for selecting “occasional user”’ I only see full license. Lastly, can allow one of the participants to share their screen - and when they do can they share any screen? Or, does it have to be a Miro board? Signed...rookie Miro user.

Hello. Thank you!Can I get upgrade trial for seven days ? ANd how can I launch that?

Hi everyone, I am new at Miro and I’m figuring out the best way to use it. At the moment I’m working on a podcast plan and I hope that Miro can help me to create structure and overview in this production. There are multiple episodes and I’d like to puzzle with the different elements: where do they belong and how do I create the most logical order in this story. I want to be able to zoom in on the episodes but also create a general overview. Do you have any advise about a template that can help me to structure my mind in this project? Thank you so much!  Kind regards, Malou 

How can I set the default note size for guests/participants?It creates a mess when people use different note sizes.Background:I am doing a brainstorm with 20 people. I would need space for about 40-60 notes minimum. It’s good to see all of them at once for easy clustering. When I set the board size to 100% I find even the small note size is too big. At about 55% the small size is good. I’ve seen the work around of adding piles of notes. That’s ok but I am wondering if I’m missing something obvious.

Is there any way to share a board as a public template in another way than the Miroverse or changing the content copy permissions? I have a board that we would like to make publicly accessible for educational purposes, but we don’t want people to edit the original board or have to manually copy the content over from this board into another.

Doesn’t seem to be a way to delete the board. 

Miro is down 502 error 

I have a board where everyone besides me can use the chat. All users were invided usind public link with password. I don’t have a chat-button for this board (but for other boards).When I log into miro as the board owner for that board (other account), then I have the chat button, but no “Interact” menu - as suggested in https://community.miro.com/ask-the-community-45/no-chat-button-3353

Hello, I very much like this tool very much. Even the free version is very helpful. However, I have also been using another app called Evernote to take notes and I would really love to be able to insert the mind maps, diagrams etc. that I make here in my notes. I’ve noticed that though Evernote notes can be uploaded to miro, there is no way export miro maps, diagrams or the like to Evernote. Is there any way I can do this? If not, will this feature be available any time soon? 

Hi Miro community. I’m pretty new and I’ve looked through a bunch of threads but I’m having trouble wrapping my head around this one.I was added to a team I am consulting with by a 3rd party and signed up with my personal gmail address. Looks like they are on the free plan and they have 3 boards already.Now I want to create my own dashboard/account/team that is separate from this other team since I am just consulting for them and want to work on things unrelated to them. The only option I see is to Create another team, but it asks me to upgrade to a paid account. When I log in to Miro, there is no personal space, just the team I am consulting with (that invited me).Basically, I want to create a personal dashboard/team/place where I am not sharing with this other team I am consulting with. How do I create my own dashboard with a free plan and 3 private boards?Thanks