Ask the Community

We’ve been having issues with Zoom or Teams video glitching (faces get frozen on screen) when using Miro, and after doing some packet sniffing I found that Miro uses TCP and consumes A LOT of bandwidth, even on small boards, mostly due to how it bursts and reassembles packets. Zoom and Teams both use UDP (the protocol designed for media streaming), yet I was surprised to discover that Miro uses TCP, which always wins over UDP. I noticed that your published system requirements recommend 8mb/s, yet most of us with Comcast max out at 6mb/s, so what I’m wondering if there’s a way to throttle Miro usage to leave a couple mb/s available for Zoom or Teams? Can that be built into the app? The issue is bad enough with our client calls that we’re considering not using Miro anymore as a result, and as one of the Miro champions in the company I would hate to see that happen. 

Looks like I should be able to layer frames, however there is no way for me to change the order of the layers as I would with other objects by using the “move to front” or “move to back” commands. Apparently, this depends on the order of creation.Am I missing something? Advice on how to work around this? Can you add this feature?

Hi,I build a news dashboard and I’m not able to open it, when I click it still loading but

Hi all :)Idea:  I want to embed Miro on a webpage so that pepole can practise before we use it in a workshop.  I know - that's possible. Many thanks for that feature.Question: Is there any way to set up an "automatic delete"? Like a specific time or after a period of time everything is deleted and you have a “new” blank canvas? Many thanks in advance  

a saved pdf file in best quality looses some information that are shown within miro. for instance stickers don’t have shadows, bold text seems not to be supported. … Actually I also like the grey background. I think the choice would be nice. white or grey. otherwse white is fine too.Best ThomasMIRO, love it 

Client is on a Mac. I invited her as a guest to fully edit. She allowed for audio and video, but both of her video and audio icons are not available even when you click on them.Any ideas?

When i paste an image or object or text from powerpoint into miro it is so small i cannot find where it was pasted.  Only be accident when searching around i can find it.  how can ensure the size of my pasted object is large enough to see and how can i pick a spot for it to be pasted?

Hello, I’d like to do a circular/curved arrow? Is there a way to do this? (Arrow head circles back to the start of the arrow, showing a circular process) 

I am creating a State Chart, and some of the activities does not change the state, so it will just loop to itself. How do I do this in Miro? It seems I can only attach either end of the connection line to a shape, but not both. 

I am new to Miro and I accidentally deleted a board.  I am on the free version.  Is there anyway for me to recover this board?

I’m one of four Company Admins of our Miro instance. I’m trying to install an app but get a message saying that it hasn’t been approved by our Company Admin.Error message​​​​​ I’m not getting any notification to approve the install. Suggestions welcome

Hi all — please help a newbie! For a new project I’m using a lot of sticky notes. It’s an idea board so stickies get added on a whim, and usually on the mobile app.Problem: the initial zoom-in when placing a sticky is frustrating for a couple reasons:It zooms in way too far on mobile, making it very hard to read the text  Because it’s zoomed in so far, you end up having to resize the sticky note — meaning all our notes are different sizes.  Optimally we could just turn off that initial zoom — is there any way to change this behavior? Thanks,Ryan

Many of my participants (5 out of 14) cannot join the videochat, despite having the right settings and best browser (chrome). They don’t even see the camera icon. What’s happening? 

Is there a shortcut that allows you to quickly alternate between viewing one Miro board and another (like Alt-Tab between Windows applications)?Thanks!

Hello, I’m trying to create a visual representation of a sprawling brand architecture. I have used the Company Organizational Chart template to list the brands by country, and i want to know if i can now sort the list. Can I filter it into alphabetical order? I also want to look for sector patterns, if i tag each entry with a sector, can i then filter / sort / export by sector / tag? Any and all information about what you can do to organise the data once its entered would be great. Thanks, Jen

This has happened twice now. All the lines have broken, shifted to the left. I spent hours yesterday fixing this, and this morning I open the file and it’s happened again. My company will not be using this software going forward, it is buggy and unreliable and is in danger of jeopardising our client relationship. What a complete disaster, I wish we had never tried it out.

I was working with a student and my pointer was not showing up.  We tried everything but nothing helped. Maybe is it some technical issue?

I am testing the Consultant plan (monthly). It says that I am paying for 1 seat. With the Consultant plan, I have unlimited teams. I added another team. No problem. I just tried to add a third team and it sent me to this (image below):  These are my teams on the left side of the screen. I just assumed I could add another team via the plus (+) sign. Nope. What am I doing wrong? Why is this difficult? It says I have two members. I am a solo worker and I want to have unlimited teams. There is no other member. Edit: I just deleted the 2nd team so I can hopefully start fresh.  

Every time I select to type it´s impossible to do it. I select T and it appears the right icon, but inmediately I try to write, only it´s possible to draw arrows and others shapes. Anyone with this problem? It began recently, and I never had this problem before. I use Miro in Windows computer.

Hi We’ve created a really complex user journey out of stickies with connecting arrows to show all of the ways the different stages can connect, depinding on the actions a user takes. There are TONS of connecting arrows and it’s making it really hard to see what’s what.Is there any way to click on an individual sticky and have just the connecting lines that relate to it stand out or get higlighted in any way so they’re more visible within the mess? We’d like to use this for a stakeholder playback session but it’s too hard to navigate at the moment.I’m basically looking for something similar to the way that Kumi helps you highlight individual connections in complex maps https://kumu.io/TeamReOps/what-is-researchops#wiro-workshops/framework-for-research-cadence 

HiIn the Notes panel its really nice that a typo gets red-squiggle under it - but not to so great that the universal right-click for corrections doesn’t function as expected. Instead ALL we get is a menu to format and leave comments etc Under some circumstances the menu doesn’t appear - If the menu is several inches below the mouse pointer and the click is close to the bottom edge of the window then no menu 

Last few days when you try to change your plan it shows a screen with no ‘action buttons’. So you can’t change your plan or upgrade or do anything else in the billing area around plan modification. I’ve tried with different browsers - so not a browser cache etc issue. Sent a support request/ but no answer as yet.

I was using Miro without issue for a week and as of a few days ago I am unable to add any images to my board. Some images won’t upload at all while others seem to load to 50% and then just stop. Help! I have a presentation in a couple of days.

Hi all,I need the voting feature for tomorrow, but cant see/find it. I have a pro/team account. It drives me a bit crazy because I have seen it before and now it has disappeared…. Can anyone help out? Thanks in advance!

HII would like to know if I can embed a Miro Board into a Google Site with the viewer having the ability to only view or navigate the board.It seems like this feature is only available on the enterprise option but I don't have that scale of application that justify a costly subscription.I assume enterprise is the most expensive subscription? Can I have this feature with any of the other subscriptions?Best Regards