Ask the Community

 I want to embed the code. But the site is not whitelisted. The site is displayed square. If the site is whitelisted, will the embed code be displayed correctly?

I have been creating Epics and Stories in Miro on the Story Wall Template. I’d like to export these to a Jira board. How do I do this? All the documentation about Miro and Jira talking about setting up a ‘web hook’ seems to be about bringing tickets from Jira into Miro. is the process the same and do I need Jira admin rights? thanksCathy

For our organization we took an miro account a few weeks ago. I would like to make some pie sharts, but i can’t choose the colors. Can someone explane me how to do that?

Hello everyone! We have a few boards that we use with guest editors. Some of the boards will not allow guest users to copy/paste from one of our Miro boards into another, and some will. Some users can do it and some cannot. Those who cannot get this error:I have tried to follow the instructions here:https://help.miro.com/hc/en-us/articles/360018350399-Board-Content-Settings#h_01ESFXF7Z9PG4XH2EXZ6XN87PCBut the “Anyone with the board access” option is not showing up. So I tried these instructions: https://help.miro.com/hc/en-us/articles/360018350399-Board-Content-Settings#h_01ESFXF7Z9PG4XH2EXZ6XN87PCBut there is no “permissions” button. See screen shot:Now I’m not sure what to do. It’s very frustrating. We use these boards for workshopping and sometimes we need people to copy and paste. Help please! 

When I am trying to enable Miro SSO I get a warning message “When you enable SSO/SAML it will no longer be possible to log in using personal login credentials. All users on the business plan will need to authorize using SSO and their corporate credentials”.So the question would be:when users will lose the session? after enabling or the second time when trying to log in. 

Hi all, I am an editor for a board that my client shared with me. But unfortunately I can’t start a voting session. After I press the button I can see the previous results of other sessions of the board but in the top it is stated: Only board editors can start voring sessionIt is a enterprice plan, App is installed, button can be clicked, my role is editor (next would be owner).I am not part of the company but was invited to the board (external emailaddress). Maybe someone can help or has the same question. Thanks in advance!Frank

Hi everyone,​​​​​​When I export an image from Miro to .pdf (vector), the hyperlinks from my board disappears.The picture below illustrates how it looks on Miro, while the picture above is an exported version with missing URL links. Does anyone know a solution to this problem?Best Regards,Farhad N. 

Hello, can anyone help me with a little questions, if we create boards under the free licence, are these public?.  

How can I connect miro to the no-code tool bubble? I think I need to use api connector (plugin of bubble).This tool use language HTTPs.Reference | BubbleI don't know how unregistered users can create, edit and share a new board. 

We need to run a live Delphi session where experts' anonymous answers to questions are then presented back to them to be ranked, multiple times? Can Miro do this please? Cheers

Dear Miro,Does a data retention policy apply to the processing activity? Is there a policy document available? Looking at Enterprise Plans. Thank you! Nat

Miro will not load. Just perpetual wheel of doom.  Big client meeting today… please make it work :-) 

When we add an Azure Card to a miro board, it shows the Azure DevOps Description field of the user story in miro. We would like to also see the Acceptance Criteria field in the same card.Is this possible?

HI I upgraded my 3 boards from a free account to a paid team account - and all my boards moved over to this paid account. I want to cancel my subscription as it isnt going toprovide what I need.What happens to these boards that were imported from my free account to the paid one? I need them to revert back to the free acount intact - will they? 

I conducted a brainstorming session using the affinity diagram template but I’m having trouble decoding the results. Export gives me a flat list rather than a hierarchy. Is there any way to select a box and see all the connected sub-boxes? People drew lines to link things into clusters but I can’t follow the lines easily. Am I missing some tool to make this simple? As it stands, the Affinity Diagraming tool doesn’t work much like affinity diagraming in real life.

Dear Miro-Team, There was existing a User in our company, that created a Miro-board once, that is accessible for everybody in the domain.The user has left, and I have control over the mail address now. I just want to delete this team, because I can't administrate it, due to the fact, that only that old user is admin for it.The problem is, I can't sent a password-recovery mail, because that mail is just not arriving in the postbox. I assume, the user has altered its mail within the account to its private one, so the password-reset is not working anymore. If he did so, the access to the domain should be denied. Currently we have the situation, that a foreigner is controlling a team within our domain, what is unacceptable.  Could you pls. help us to get rid of this unwanted team and disconnect this account from our domain, due to the fact that user is not working for us anymore? Best regards...

Hey! What is the maximum of the members in one team can be on the consultant plan? 

Is there a way to create custom branded frames to place around board content? That would save so much time. I’d like my exported frames PDF to match our corporate slide design.I see that Miro has a slide template that is customizable, but that’s not much easier than using Powerpoint - I’d have to copy and format all of my board content into the slide template.

After I downloaded the OneDrive pluging and wanted to open it, this window popped up.I pressed Request Approval then this popped up:Kind of clueless what to do now.

Hi,I have a a MIRO account.We are 5 temmembers.I am confused, wo can see which boards?I want, that ONLY ME can see my boards.But it looks like that others can also see my boards.I have absolutely no control.If I go to dashboard I can also see the borads of others. Or these are our common boards.Please tell me how I can see or have control who could have access.When I am in one board, I can only see who is in the moment in the board, but not who has access.https://miro.com/app/dashboard/thanks

Hello ​​​​​​1)according to the agreement (https://miro.com/legal/terms-of-service/ ) with the user (section 2.8 point a ), transfer to third parties is prohibited.What is meant by the term "provide access to, distribute, sell or sublicense the Service to a third party"How to organize access to third parties (can there be third parties to employees of other companies?)  2) If we buy 10 licenses. how and to whom can we grant access?Only within the company for which licenses were purchased (For employees of this company?)How to organize access to third parties (employees of other companies?)   3) What purchase options are availableCompany a - you need to buy 10 licensesCompany b - you need to buy 1 licenseCompany C - you need to buy 1 licenseCan Company A buy 12 licenses and pay with an invoice?Can employees of 3 companies use licenses?How to implement a purchase correctly?

I am just getting started w/Miro and am very new to it.Here’s the situation: my agency has miro w/teams integration.I am collaborating with other individuals that are NOT from my agency.  If I create a new miro, for example to send and gather feedback from people in advance of a meeting, will it be visible to everyone at my workplace? 

By Help Center, Self-Serve Invoicing is available for Team Plan (10+ members, annual subscription). But I can’t choose “Invoice” when I try to upgrade account.There is only credit card payment Information.How can I choose Invoice payment? Thanks.

Hi – Is there a way in miro where users can write ideas privately (no one else on the board can see them) and only share it once owner of the board wants them to. This will help encourage everyone to focus on their ideas rather than being bothered by what others have to say (Similar to in-person brainstorming sessions)

Is there a way to set a ‘Home view’ or ‘Landing area’ on your Miro canvas that all collaborators first see when they open your board? Additionally is there a shortcut key (like ‘H’) to jump to that area? Thanks in advance!