Ask the Community

Hello, Our organization is in need of updating email aliases for user accounts inside of our Enterprise Plan. We have gone through the help documents and have had users try manually updating their emails. This resulted in failures, and they were unable to complete this process. I am the admin for our Miro plan; I was able to complete this process for my account. Not sure of the differences in doing this, just the experience we have seen. From reading online, there is no way for the Miro admin to update user emails for them, it has to be done by the user. Is there a way around this so we can get these aliases updated? Also, we have looked for a Miro support email and have been unsuccessful, and we are not sure who to reach out to at this point (there is also no listing of who our contact person for Miro is) - if anyone could help us/point us in the right direction, we would appreciate it! Thanks,   

Want to be able to share a board internally in my organisation (1000+ people) and have just one level of access, which is to add and edit sticky notes.I don’t want people to have to sign up or in, just to add their name if they wish to.

Hi, I created a free plan as an individual working within my organisation and created a couple of boards, only to discover my organisation already has a Starter Plan ...if I am added to the Starter Plan can I be sure I won’t lose the boards I created in my free plan?  Thank you

Any tips of using documents, when I create a document, it can be massive and take a large space  (long and thin)on the canvas. If insert just a document will it be able to be read by the AI tool?

Hi, I'm trying to copy content from a single frame in Miro (which includes flows, vector graphics, and images) to Figma. I also tried the Miro plugin for Figma, but it didn’t work.How can I easily transfer my content to Figma?

Hi, Can anyone tell me the easiest method to invite guests to collaborate on one board within one of my teams. I need them to be able to download documents and upload images but everyone struggles with this. this is why I bought the paid plan. Also when I have tested it on a mobile device, I don’t see an upload option in the blue plus sign? I also don’t want the guests to have access to other boards in my team, and am not sure how to prevent this?thanksJenny

Dear Support team,I have sent an email regarding the billing issue 3 weeks ago. Also, sent 3 reminders. All of my emails were ignored, no response from Miro. Please respond to my emails.Thanks.Chingiz

Hi Everyone, I have been having issues with a sticky capture server issue which doesn’t allow me to upload an image on a board. When trying to request for support it was super confusing and the intructions are not updated. I will submit a form directly but I think is important that this gets addressed for anyone else needing help. I have wasted quite a bit of time on trying to figure out how to get help and followed instructions that took me nowhere. See attached image. Learning center does not include a “Contact support” option as suggested on the how to description. Thank you

Hi Folks, i need some help im Currently Studying at a University that doesent have an Student E-Mail, but you need one to apply for the Student price plan. Can someone help me to get a ticket so i can show someone my accreditation ? Grateful for some help 

I have a paid license. Yesterday I was able to embed a few Google sheets into my board. Then there was an outage and Miro wouldn’t load, and now I’m no longer able to embed the sheets.My Miro board and Google Sheet are both shared so anyone with the link can view.In the sheet I’m doing share / publish to web / embed tab, pick the tab I want to share, Publish.It shows me the iFrame code. I copy that info a document and add some additional parameters to control how it’s displayed:&single=true&widget=true&headers=false&chrome=false&rm=minimal&embedded=true" width="700" height="1000"  have tried removing sin

Hi Miro support, We have been having issues using Miro on the Desktop app and also on the web browser. The web browsers that we use to use Miro is: Chrome and Safari. What we use for Miro is Apple Macbooks and some users use Windows HP laptops. We are seeing that Miro Crashes at least 3 Times a day some some Macbooks and more on Windows. Could you provide us with what we can do to Minimise this issue. What are the recommended specs for Apple and Windows products?We have reached out to your support chat and told us to log a Community post for support, as we are still getting issues now after looking at the guides that you have on your Website.Thanks

Hi everyone 👋I’d love to learn from how other teams are using Miro in real projects.Sometimes a small workflow change can completely level up collaboration.

I need to be able to export my MIRO board for my client as it is used for training. I need it in a frame by frame format, which used to be the export as PDF function. I don’t want it as a single hi-res image PDF. Now whenever I select the “save as PDF” option, it spins as if it’s thinking and then it stops and asks again in a perpetual loop. I tried both the app and the browser version. I also tried different browsers. This feature is broken. Please fix.

Dear Miro Team,My name is Anhelina, and I am an educator from Ukraine. I recently purchased a Miro subscription, but I have learned that there may be a special program for Ukrainians that offers support or reimbursement for educators.I would like to kindly ask whether this program is still active, and if it might be possible for me to receive a refund or to transfer my current plan under this initiative.Thank you very much for your understanding and for supporting Ukrainian teachers. I truly appreciate your help and look forward to your response.Best regards,Anhelina Krivak

Hello - We keep getting Miro declined please check with your bank. Our bank doesn’t see the decline. Can we get some help? Thank you so much

Hello, I foolishly inserted a large excel table into a board. Now the board is completely frozen. I’d love to delete the table so I can move on, but the board is not responding.I’d love to save my board, it has a lot of information on it.Any suggestions appreciated!

Hello, we try to buy subscription, but receive error message: "Declined by bank.." We dont see any orders at account, how get any details about cancelation?

Hi everyone,I have a problem with one of my boards — only a small part of it loads (some tables and notes), but most of the content, including images and frames, doesn’t appear at all. It looks like the board is loading partially, and the rest just never shows up.I’m listed as an editor and haven’t deleted anything. The same issue happens both in the browser and in the mobile app. I also tried duplicating the board, using incognito mode, and waiting several minutes, but nothing changes.Could someone from the Miro team please check if this could be a sync or data issue on your side? I’d really appreciate any help restoring the full content of the board.Here’s the board link: Thanks in advance for any advice or support!

Hello Someone created a diagram from a group of items in a Miro board. Now I can see that menu instead of my usual frame title, leading to several usage/support problems:Problem: I cannot find the way to delete this diagram frame.When trying to do it by simply selecting the diagram frame (around the group of items)>clicking on the three dots>"Delete, I get the error "You can't delete parent node, when child nodes are in editing mode”. There is no “node” configured per se. Just someone that misclicked on the “create a diagram” button on the grouped items.People are using the Miro board at the time I am trying, but others parts of it, not the grouped items concerned here by the diagram.How can I delete this diagram thing now?I cannot ask the diagram creator to just CTRL+Z as it has been some time and

Hi, My Miro Education Plan is expiring, and the renewal link provided to me is unfortunately not working. I am still an eligible student and need to renew my plan.

I asked for a cancellation and now my card has been tried about 10 to 15 times for payment after I asked for it and spoke with Jazz from support who will now not answer me at all. Is it normal to have people cancel and then try to bill them repreadedly?  

Dear Miro Team, My name is Nataliia, and I am an educator from Ukraine. I use Miro very frequently in my work, and it has become one of my essential tools for teaching and organizing materials. I am writing to ask whether it is currently possible to receive a free subscription that allows creating multiple boards and customizing them fully. I am aware that such subscriptions are being offered to educators from Ukraine, and I would like to know if I am eligible and how I can obtain it. Thank you very much for your time and support. I look forward to your response. Best regards,Nataliia natalya.k83@gmail.com

I have an education plan, I have been using it since September 2024, for the last few weeks, I have an annoying bug where some of my boards sometimes ask me to pay to use the connecting lines?Some days it lets me use arrows/connecting lines, other days it does not - I cannot see anywhere in the Miro support pages or pricing plans that the education plan does not include arrows or connecting lines. All of my coursemates do not have this issue, and are also on Education Plans?See photos - The blue circle with the lighting bolt is where you usually draw a connecting line to it, but when clicking it asks me to pay $20   Here is what it looks like on other boards, where I ca

I got an email for my education Miro account to renew the account for the next year. However when I click on the given link, I get an error message. Then the website redirects me to the homepage of the miro website.  My account needs to be renewed before 31-10. Can someonebody please help me? I don't want to lose all my boards… Norah

How to change permissions for my second device(not account)