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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,993 Topics
  • 30,104 Replies
8993 Topics
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Joe SeaborneBeginner
asked in Ask the Community
Prototyping tool

Is Miro AI Prototyping tool available now. Still don’t see it.

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Robert Johnson
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Oz Shaar MosheNew Here
posted in Ask the Community
Nested Boards - Embedding a Miro board within a Miro board

I would like to be able to nest a board or a frame from one board inside another board (a smart link). Basically it would be like the Fig-Miro plugin functionality but between board and with the ability to have auto update. I want that whenever the nested board or frame is updated the visual changes in the board will trickle up to the board it is nested in. Think of it as a visual window to another board that updates upon board load.I don’t need to be able to edit the nested board or frame while in the hosting board so the link between the boards in visual only.It would be great if I can choose to keep the updating link or sever the link or make the update automatic. Why?Sometimes the work that I do is cross domains. Now every board is a domain of its own.The ability to view an updated information from another board is very valuable.So why not copy paste? Because it requires a lot of maintenance and going back and forth between the boards. How the flow will look like?Go to host board C

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TaschaBeginner
asked in Ask the Community
I can not submit a request

I can not submit a request I do not have any button for that My problem is: i paid for the whole year, but now, after 9 moths a see a red info on every miro board “your paiment failed” 

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Robert Johnson
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David WaitzmanBeginner
posted in Ask the Community
why is miro connecting to sdk.split.io?

My company has many miro boards.  Why does one of them, nothing special about it, need to connect outbound to sdk.split.io ?

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Eca
Mironeer
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stinnNew Here
posted in Ask the Community
Miro Privacy and a new group added with commenter rights

Hello, A worrying thing happened and think it is do with the setup of accounts but has left me questioning the privacy of my boards.  I have had 36 licences assigned to my company and we manage the privacy of our spaces and boards with invited users. I have just seen a new company been added with same title (different logo) and they have been given “Commenter” rights to all our boards. So my confidential boards now can be seen by other employees of my company who sit in this “other company group”. Who could do this? Not sure why I have two “companies” added.   I now do not trust that this wont happen again - I am tracing through IT how this happened and now trying from Miro side how to prevent this or password protect each confidential board i own.  Any suggestions and tips on privacy of confidential material on boards?  Thanks,  Stuart

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Eca
Mironeer
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Terry ThomasNew Here
posted in Ask the Community
Huge "card" when auto creating

I am using a frame and placing Cards in the frame: When I attempt to create new card via connected object: It creates one of huge size: Not sure the issue - other object types operate just fine on same board.

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Eca
Mironeer
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stevenbedfordNew Here
asked in Ask the Community
Drag to Select Near Frame Boarder Moves Frame Instead of Selection

I am constantly fighting with the drag to select functionality.  It seems more often than not when I attempt to drag to select content in a frame, the whole frame moves instead.  I believe it has to do with an invisible zone around the inside edge of the frame that defaults to being a frame-drag region.  That region seems to unintuitively resize at different zoom levels. Is there a way to turn this drag region off entirely?  Or to add some sort of visual indication of where it falls?  The only solution I can think of at this point is to intentionally oversize all of my frames by some undisclosed amount so that none of my content falls within that frame-drag region, but again, I don’t know how large that region actually is, as it seems to depend on the frame size and zoom level.One thing I don’t want to deal with the bounded-selection tool, as various elements, such as text boxes, don’t show their boxes, so reliably selecting all of the content is a pain in the bum as well.  I want to o

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Eca
Mironeer
Brian Fulghum
Brian FulghumExperienced Community Member
asked in Ask the Community
Hide/unhide button is missing from a board I own.

Hi all, The hide/unhide button has disappeared from a board that I own. the Eye icon is simply missing. Again, I own this board.What could be causing that? How do I get it back?Thanks all.

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Dmytro PaslavskyyNew Here
posted in Ask the Community
Lost board after creator account deleted

HiOur worker left a job, so we deleted account, but his work on corp account was lost - tells that board is deletedCan we somehow recover the board as it has a lot of work we need ? 

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Eca
Mironeer
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Katharina JockenhöferNew Here
posted in Ask the Community
Timeline and Tables not visible to Board Visitors

The board I am sharing publicly and give visitor editing access include a timeline widget in timeline and data table view. The visitors without a team account cannot see the timeline and data table. The widget says they do not have the permission to access it. ( See screenshot). How can I publish the content?   

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Eca
Mironeer
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ecaine01
asked in Ask the Community
Bulletpoints formatting issue

I am trying to insert a bulletpoint list but it will not go to the next bulletpoint.Trying dash then space bar doesn’t work (I just have a dash and space)Pressing shift + Enter just creates a new line without a bulletpointPressing enter creates a new text box next to the one I am trying to type in.I have existing boards where this worked perfectly fine! This is what I am trying to recreate in a mindmap for my exam revision notes:Topic titleAuthor A (2025) found that trying to insert bulletpoints in Miro no longer works but is this user error or the wrong template? it worked a few weeks ago perfectly fine  why does it not work now etc etc​​​​​​​Please can anyone help? I don’t understand how something that worked so easily a few weeks ago (and still works when I edit old boards) no longer functions.

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Mironeer
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Shari LoweBeginner
asked in Ask the Community
Import from Smartsheet to Miro not working for me

I am an Enterprise account user and am trying to import from Smartsheet, which is enabled in Miro, and listed under Apps in Smartsheet settings. When I select ‘all’ to bring my Smartsheet data over, the ‘wheel of (doom) processing’ starts spinning and just never stops; I left it spinning, ran an errand and came back to find it in the same state as when I left. I have cleared my Chrome cache and tried Incognito mode...no joy. Anyone have a similar issue or proposed solution?TIA

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Mironeer
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foundsoulContributor
posted in Ask the Community
2FA Essential

Hello Miro Community,I'm writing to address a critical security issue affecting many Miro users: the limited availability of two-factor authentication (2FA) across Miro's plans.A recent community post https://community.miro.com/ask-the-community-45/how-to-turn-off-2-factor-authentication-starter-miro-plan-16666 revealed that a user on a "starter" plan was unexpectedly prompted for 2FA. This incident proves a crucial point: Miro has the technical capability to offer 2FA to non-enterprise users, likely via a simple backend toggle.Given this evidence, it's time for Miro to make 2FA universally available. Here's why:Technical Feasibility: Miro can clearly enable 2FA for non-enterprise accounts with minimal effort. Essential Security: 2FA is a critical feature for protecting sensitive business information, which Miro often handles. Competitive Disadvantage: Miro's stance on 2FA is falling behind industry standards: Figma's FigJam: 2FA included for $5/month total Monday.com's Work Canvas: 2

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Joss WarburtonNew Here
posted in Ask the Community
Talktrack board recording- copy from my template to other boards for people to view?

How do I copy a Talktrack board recording- from a board I have as a template to other boards that are duplicates for people, so they can view the same steps/setup explanation? Thanks.

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Sarah HofmannBeginner
posted in Ask the Community
How to Delete a Company?

We previously were paying for different Company/Organization accounts before upgrading to a Business plan with multiple Teams.We’ve migrated all of the content to the new Team in our Primary and preferred Organizational account and want to delete the old company/organization account and teams.What I’m left with right now is a free account with only one Team on it and no remaining boards, projects or users other than myself.I get an error message when trying to Delete the Team that says "You can't delete the last team in your organization."I want to delete the entire account/organization — How can I do that?

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Mironeer
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Jeff ReedNew Here
posted in Ask the Community
Advanced Search for Content across boards not working

I have many boards that have JIRA ticket ids in them JTR-1234 as test and as a linked JIRA widget.  In both cases, when I search nothing is returned.  Is anyone else having this issue?

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Eca
Mironeer
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EdavidjBeginner
asked in Ask the Community
Deleted board... except I didn't!?

A whole board has been deleted, I have no recollection of doing so.It does not appear in my trash or activity lists... when I  use the link it says the owner may restore it... that's me!?https://miro.com/app/board/uXjVLAPj2uI=/?share_link_id=409269567022 

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Eca
Mironeer
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Michael LindermannBeginner
asked in Ask the Community
Preview of Miro boards or templates not displayed when embedded in another Miro Board

Hi,Do you know why, when I copy and paste a link from a Miro template or an existing board into a new board, no preview is shown and the link appears only as plain text?It works for webpages though. Only links to Miro boards or templates aren’t displayed as objects. Thanks for your help,Michael

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Eca
Mironeer
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MarkHewittBeginner
posted in Ask the Community
[Resolved] Connecting lines over swimlanes immediately disappear

This has just started happening - created a swimlane diagram and added a bunch of objects all interconnected just fine. Returned to it later and suddenly any time I tried to drag in a connecting line between two objects it immediately disappears. Only happens over the swimlanes. Swimlane diagram isn’t locked, cell resize auto or manual doesn’t make a difference. It still works to create a separate connecting line from scratch or duplication and drag it into place but obviously this is very slow. Any suggestions?Edit: Tested in both Chrome and Edge, and with a cloned swimlane diagram, a new one created from a template or as an object from the Diagramming menu, it happens in all cases.

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Wouter VDBeginner
asked in Ask the Community
Frames - presentation

hi, I use frames to quickly and easily navigate between certain pieces of my board. But when I switch from frame to frame via the frames presentation, each time it zooms out, until I no longer see anything of my board and eventually the zoom percentage goes to -1%.  Is this normal behaviour of Miro? Or am I doing things wrong? Or is there another way I can quickly navigate between frames?  Thanks 

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Ashish DwivediNew Here
asked in Ask the Community
Find boards owned by someone

Hello,I am MIRO Company Admin and want pull out all the boards owned by someone in my company. I dont see filters in the boars page. There is no filter to filter by owner name which is needed. Any help would be appreciated. Thank you!

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Eca
Mironeer
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Reinaldo CapezzutoNew Here
asked in Ask the Community
How to stop pop'

I have a paid account and, everytime I log in to Miro, there is a pop-up asking “what’s my role”, “frequency I use Miro”, “my profile as a Miro user”, etc… I have to answer or close the pop-up to move ahead, 2 or 3 times a day… does anyone know how can I make this pop-ups stop?

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Nick HallowellNew Here
asked in Ask the Community
Viewing Shared Boards

Is there an easy way to view boards shared with me? I had boards shared with me recently and the only easy way to find them is to view my notifications and star them to my favorites. 

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Eca
Mironeer
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Mariia KotsiukNew Here
asked in Ask the Community
subscription plan for Ukrainians

Dear Sir or Madam,I hope this message finds you well. I recall that there was a free subscription offer available for Ukrainian users. I would greatly appreciate it if you could kindly confirm whether this offer is still available.Thank you in advance for your assistance.Best regards,Mariia Kotsiuk

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Eca
Mironeer
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Shakeir AhmedBeginner
posted in Ask the Community
Mass edit shape sizes to make them all the same size

Hi guys,Does anyone know how I can do an edit so that I edit the size of shape in a collective action in stead of individually changing all the shapes in my diagram.   

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