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Login Recovery Request

  • June 30, 2026
  • 3 replies
  • 29 views
V

I have been unceremoniously fired from my job and subsequently lost access to my corporate email account which I used to sign into Miro. 

It has been 2 months since the first ticket I submitted regarding request for support to cancel the account to prevent further charges incurred. 2 charges have been made, ticket count up to 5. 

No response from the support team. 
What is the next step for me? 

Best answer by Maximiliano Cucchetti

Maybe my experience can help to reduce the stress until Miro Support helps you.

It is very easy for Miro support to change the email address your account has assigned. They just change the Database and all the contents remain there, no migration needed.

 

    3 replies

    Eca
    Mironeer
    Forum|alt.badge.img+5
    • Eca
    • Mironeer
    • June 30, 2026

    hi ​@Vietnggp 

    thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

    Eca :)
      M

      Maybe my experience can help to reduce the stress until Miro Support helps you.

      It is very easy for Miro support to change the email address your account has assigned. They just change the Database and all the contents remain there, no migration needed.

       

        V
        • Vietnggp
        • Author
        • New Here
        • July 1, 2026

        Maybe my experience can help to reduce the stress until Miro Support helps you.

        It is very easy for Miro support to change the email address your account has assigned. They just change the Database and all the contents remain there, no migration needed.

         

        I know, it should be a simple process. The AI agent they have in lieu of human support confirmed as much. Despite it boasting the capability to forward my info to the support team, it just says it is gonna, then end the convo. Awesome. 

        I am not too concerned about the data within my boards, there was no demand from my previous company to retain it. I am however extremely vexed about being charged without capability to cancel. Can’t help but think the lack of support is deliberate stonewalling to prevent cancellation. 

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