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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,830 Topics
  • 26,302 Replies
7830 Topics
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NettNew Here
posted in Ask The Community
Leave Team as Member, Admin didn't receive email

Hi All, I left as a Member the Team space of my client (who are the Admins) as displayed in the picture of Miro’s Article: https://help.miro.com/hc/en-us/articles/360026524453-How-to-Leave-a-TeamNow I was assuming the boards I'd created and folders would be automatically assigned to the "Admin person 1" from this client,  as I'd read in the article; Admin 1 also gave me access to Miro on the client email I received from them.Now Admin person 1 told me he didn't receive an email, and can't see any of the boards I'd created.He did tell me today they switched Admins (weeks before I left), and they upgraded from 2 seats to 10 seats in the past weeks.So the Admin person 1 that added me (months ago) is not an Admin anymore, but is a Member now. Admin person 2 didn't receive any mails when I left the Team this week.Could the switch of Team Admins + upgrade of seats cause problems? And the reason why both Admin person 1 & 2 didn't get an email on their email when I left the Team, because A

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4 years ago
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Céline7890New Here
asked in Ask The Community
See Board Ownership

For some boards I get the option to see “Board Details” and thereby see who the owner of a board is. but with 1 board I do not have this option - how do i find out who the owner of this board is?Most boards look like this when clicking the three dots: I can see the Board Details. With this board I don’t get the option to see board details. Why? & How do I find out who the board’s owner is? 

15512
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4 years ago
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edwinBeginner
asked in Ask The Community
JIRA Description markdown rendering

Hello,Loving Miro, I recently purchased the Team version so I could add Jira, however there are some serious flaws such as the card description fields have no rendering at all (no line breaks, no markdown support which is the official format on jira and so on). Am I missing something?Example of summary display: 

8826
D
4 years ago
S
Stephanie BacquereBeginner
posted in Ask The Community
Bug on the voting feature?

hello, I organized a vote on 5 different images and something weird happened.Usually, it is not possible to add an element in the zoning vote when the vote is launched.. which is good.. But this time participants were able to add new elements and to vote for new elements during the voting session.Is it a bug or did I do something wrong?Thank you so much for your help

3351
Robert Johnson
4 years ago
K
Karin GrigorianNew Here
asked in Ask The Community
Viewing a board from my dashboard that I did not create

Hey, So the issue is that I have a full access to a mind map with my team, but I can’t access or see that map in my dashboard. The only way I enter that board is through an external link. Can someone help identify whether I can access it from my profile?  

3382
Robert Johnson
4 years ago
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Yves VanderbekenNew Here
asked in Ask The Community
Every new free user keeps topping my paid team plan bill

I used to have a Free plan and created boards that are shared and in use by 30+ people, each. Everything works fine, good experience for all, love it.I upgraded to a paid Team plan, for me and my direct team members, with the idea that each paid team member could now create more boards (well, at least more than 3) and could invite unlimited free users to collaborate.Reality is that as soon as a new member is added (Free User that gets the link), I get a mail from Miro that my Team Size has increased and I need to pay more. In the meantime, I managed to restrict access, but 17 users sneaked in and thus my bill is exploding.This means that you get more advantages using a Free plan (yes, only 3 boards) and unlimited number of users than using a paid plan.Any way to fix this? So, paying for a Team Plan, but with unlimited Free users that can edit the board during a session without exploding my bill.

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4 years ago
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Mateus SilveiraNew Here
asked in Ask The Community
Export sticky from MIRO to ( document, excel or txt )?

Gentlemen,I have a doubt. I saw how it matters from excel to sticky. Very good.And now, I have more or less 400 sticky, how do I IMPORT from the target, to excel, document, so that I can organize the data generated by Stickys?

98901
Kiron Bondale
4 years ago
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Eyal GanorBeginner
asked in Ask The Community
Roles in Miro

Hi I have a few roles in my team, and had some questions. I have: Team admin Member non-team user 1. My questions is: who do I pay for? admins and members ? is the “non-team user” leftover from my previous free plan? 

3471
Kiron Bondale
4 years ago
Alessandra Filippetti
Alessandra FilippettiBeginner
asked in Ask The Community
Helpful Resource Tips for Beginners

Hello everyone!I am a trainer and coach and I would like to start using Miro for my courses in Virtual Room with the Zoom platform and also taking advantage of the Zoom Breakout rooms mechanisms.I just took a first look at Miro and therefore I don't know it at all yet: could you suggest me some useful resources to start with to better understand how it works?Thanks!Greetings from a desperate beginner! 

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Robert Johnson
4 years ago
B
Bennie NaudeContributor
asked in Ask The Community
Please help clarify access to & sharing of boards

Hi everyone,Having read all the help pages on sharing, I still need some help to make sure that I understand how it works.I am hosting a training session for 32 people and 2 co-presenters, and have signed up for the team plan (2 members)Is my understanding correct that I canpublicly share my main board send that link to 32 participants and 2 co-presenters that all 34 of them will be able to edit the board, e.g. move stickies around, without signing in since they’ve not signed in, they will be anonymous i.e. their initials/name will not appear (since they didn’t sign in)If my understanding is correct, is the only benefit to signing up for a bigger team plan, that team members will have to sign in to Miro, and that their contributions are marked with their names?  If not, why would someone ever need a team plan bigger than 2?If I publicly share a board that has a link to a second board, will Miro automatically allow access to the second board when the link is clicked on the first board, 

4503
B
4 years ago
M
MirkoNew Here
asked in Ask The Community
Team member without licence

Hi everyone, i am struggeling a bit with the paid seats/licence topic. Currently we are having a free Team with 7 members. I want to upgrade to a paid plan (mostly to invite guest editors via link)Out of this 7 members only 3 need a paid plan (regular workshop hosts) → the others joined once/twice, but are not creating new boards etc. Is this possible? To buy just 3 seats and assign the 3 hosts for this 3 seats? Or do i need for everyone in the Team a paid seat?

4593
Kiron Bondale
4 years ago
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Igor KondrasovasNew Here
posted in Ask The Community
Organize board for conducting and storing Scrum ceremonies

We are using Miro to help us during Scrum Sprint Retrospective meetings.In our team this happens every other week.So the question is: How to keep these boards organized over time?We thought about creating a new board for every meeting, but we are going to end up having about 26 new boards in the project ever year.Or we could use a single board (maybe one for every year instead) and have copies of the retrospective template in the corresponding board. Is there a common practice, recommendation or guidance on how to organize this? Thanks, Igor 

5303
Kiron Bondale
4 years ago
A
AlamoBeginner
asked in Ask The Community
How to disable spell-check on the Desktop Miro?

Hello guys,Anyway to disable the spell-check on Desktop app? The spell-check only works with English, not my native language, so texts are really messy, a lot of red wiggles  . I tried to disable Windows 10 spell-check but no success. The webapp version seems to use the browser’s spell-check which is much better.Desktop version of Miro 0.4.5, Windows 10 1909.Cheers 

31186
Robert Johnson
4 years ago
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katmarczykBeginner
asked in Ask The Community
Dimensions of the embedded YT video miniature

Hello everyone, I need to embed a video from Youtube into my board. The problem is that when I am uploading it the preview involves black spaces at the top and the bottom of the video: I tried to play with dimensions of the YT video miniature but this is how far I’ve gotten: Please let me know what dimensions of miniature picture of the YT video should I use so that the preview doesn’t involve black lines around it. Kate

3521
Marina
Mironeer
4 years ago
S
Susan MarksNew Here
asked in Ask The Community
Can I adhere text and apple pencil writing TO a sticky or shape?

How can I quickly enter text with keyboard or draw with apple pencil onto a STICKY or SHAPE, and get that text (writing) to adhere to that sticky/shape? Currently the text or writing seems to be its own thing. I want to be able to easily move the sticky/shape WITH the text/writing to a new location.  IOS 14.2, iPadPro, Mac APP. 

7503
Marina
Mironeer
4 years ago
T
Tere RendonNew Here
posted in Ask The Community
Miro Links

Does anyone know how many links can be made on a Miro board? I´m creating a board and I have some links but the platform won’t let me make more links.

3622
Marina
Mironeer
4 years ago
N
Nick StoneBeginner
posted in Ask The Community
Email Notifications not Working for Non-Team Members with MIRO Accounts

I have a paid plan for Miro to collaborate with clients. I have shared the board with them and they use Google SSO to sign up. They are not team members because they don't need to create boards and such. We go through the presentation and collaboration fine (they are able to apply comments). But whenever I respond to those comments, they do not receive an email notification. I have waited a couple days to see if it was just the batch process. When I asked them, they all have email notifications "On". I have also confirmed that they are Following the threads they create (as expected). Please help explain what I'm missing, because they would like to get these notifications.

10577
Robert Johnson
4 years ago
Nate Scholz
Nate ScholzBeginner
asked in Ask The Community
Layering frames on top of frames

Looks like I should be able to layer frames, however there is no way for me to change the order of the layers as I would with other objects by using the “move to front” or “move to back” commands. Apparently, this depends on the order of creation.Am I missing something? Advice on how to work around this? Can you add this feature?

20301
Kiron Bondale
4 years ago
S
Scott GriggsNew Here
posted in Ask The Community
Miro Bandwidth Consumption and Video Freezing

We’ve been having issues with Zoom or Teams video glitching (faces get frozen on screen) when using Miro, and after doing some packet sniffing I found that Miro uses TCP and consumes A LOT of bandwidth, even on small boards, mostly due to how it bursts and reassembles packets. Zoom and Teams both use UDP (the protocol designed for media streaming), yet I was surprised to discover that Miro uses TCP, which always wins over UDP. I noticed that your published system requirements recommend 8mb/s, yet most of us with Comcast max out at 6mb/s, so what I’m wondering if there’s a way to throttle Miro usage to leave a couple mb/s available for Zoom or Teams? Can that be built into the app? The issue is bad enough with our client calls that we’re considering not using Miro anymore as a result, and as one of the Miro champions in the company I would hate to see that happen. 

5891
Marina
Mironeer
4 years ago
M
Micaela RaimondiNew Here
posted in Ask The Community
Miro not loading

Hi,I build a news dashboard and I’m not able to open it, when I click it still loading but

5022
Marina
Mironeer
4 years ago
K
Kerstin WeissBeginner
asked in Ask The Community
Automatic delete

Hi all :)Idea:  I want to embed Miro on a webpage so that pepole can practise before we use it in a workshop.  I know - that's possible. Many thanks for that feature.Question: Is there any way to set up an "automatic delete"? Like a specific time or after a period of time everything is deleted and you have a “new” blank canvas? Many thanks in advance  

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K
4 years ago
V
VraanaBeginner
posted in Ask The Community
How to invite free users to vote

Hi.In our company we have free and pro users. We want to issue whole-company voting.The problem is, every single free user needs to ask for permission and board owner needs to approve that. Can we do the voting somehow available to the whole company i.e. based on invitation?Thank you.

7374
Robert Johnson
4 years ago
J
jtkExperienced Community Member
asked in Ask The Community
Can I use video chat as a solo presenter?

If I want to invite viewers to a board for a presentation, can I use video chat without them using it, as well? They would not be talking, just observing so I do not want them to have the video/audio option. 

8959
mlanders
4 years ago
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Camillo 911Beginner
posted in Ask The Community
Shadows get lost in PDF export

a saved pdf file in best quality looses some information that are shown within miro. for instance stickers don’t have shadows, bold text seems not to be supported. … Actually I also like the grey background. I think the choice would be nice. white or grey. otherwse white is fine too.Best ThomasMIRO, love it 

3252
C
4 years ago
J
jtkExperienced Community Member
posted in Ask The Community
Video chat participant audio/video not working.

Client is on a Mac. I invited her as a guest to fully edit. She allowed for audio and video, but both of her video and audio icons are not available even when you click on them.Any ideas?

9664
Robert Johnson
4 years ago
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