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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,366 Topics
  • 24,626 Replies
7366 Topics
M
MariaSahraieBeginner
asked in Ask The Community
Data storage

How long is my data stored in MIRO if I don't delete anything?

3
Marina
Mironeer
3 years ago
M
marcdeeNew Here
posted in Ask The Community
How to hide grids when sharing anonymous link?

Hi, I want to share my miro board without the grid. I want the people to see it the way I see it – without the grid. I hide the grid in my board settings, then share an anon link.The person receiving the link (not logged in) see the boards/frames with the grid and don’t have a way to hide them.Is this a bug or do I miss something?

1
Robert Johnson
3 years ago
J
Jesús De la Vega AnchondoNew Here
posted in Ask The Community
How could I know the IP of a guest editor?

Hello, work as a teacher an I would like to know If a student from other groups get a miro link as a guest, I think that if I know the IP could look for it in other apps. 

1
Kiron Bondale
3 years ago
A
Albert ChaoNew Here
posted in Ask The Community
Miro Board Status Bar Stops

Hi,I am opening one of my Miro boards and the blue bar at the top (right below where you type the browser link) stops and freezes about ¾ of the way across my screen. This also causes elements within my Miro board to have this hazy ghosted effect. In addition, I can’t click on those elements. Please help! There are a lot of links that I can’t access in this way. 

2
Robert Johnson
3 years ago
M
Mendy JosephNew Here
posted in Ask The Community
Handwriting with apple pencil on ipad OS

Hi all!I’m just wondering, when handwriting with an apple pencil, I keep finding that the actual letters move after and don’t group within the textbox. Is there a way to fix that?Thanks all!Mendy

1
Marina
Mironeer
3 years ago
K
Kimmo KyleBeginner
posted in Ask The Community
[RESOLVED] Iconfinder is unavailable

Hi all, for the past week or so I’ve consistently had problems using Iconfinder in Miro. I’m basically getting this all the time. This has been invaluable when making sketches.  Anyone know what’s going on?  

26
Marina
Mironeer
3 years ago
C
Cory WatiloNew Here
posted in Ask The Community
Stuck line - bug?

 Hopefully the screenshot explains it. Definitely seems like a bug. I can drag the adjacent nodes and the line moves. If I remove either adjacent node, the line goes away.Since I’m a free user trialing Miro, I guess the only way to get in touch with support is to wave here and hope someone notices?

4
Robert Johnson
3 years ago
M
Melanie ChinNew Here
posted in Ask The Community
Editors don't have an option 'Bring Everyone to Me'

My team is working with a consulting company and we have shared our Miro Boards with them directly  They don’t have access to our corp network, so we’ve manually added their email addresses to the boards as editors.  We are not using the public share links.  They are able to do everything that editors can do, except for using the “Bring Everyone to Me” functionality.  I’ve seen where “Guest Editors” cannot use this function, but our consultants shouldn’t be considered guests as we have added them manually and sent the invites directly to them.  We need to be able to have them bring everyone to me.  They have been able to do this previously.  What do we need to do to make that happen?

3
M
3 years ago
K
Kristin.ABeginner
posted in Ask The Community
Sticky note features

Is there a way to change the margins in Sticky notes?  I notice that there is so much wasted space outside of the text between the text and the end of the sticky note and want to know if that space can be lessened. Id much rather give that attention to the size of the font and not blank space,  Get my point?

3
Robert Johnson
3 years ago
A
Ana Lilia GardeaNew Here
posted in Ask The Community
Help recovering a not saved document

Hi, accidentally I closed, without saving my last document. is t any way i may recovery it? 

1
Kiron Bondale
3 years ago
Kiron Bondale
Kiron BondaleVolunteer Community Moderator
posted in Ask The Community
[RESOLVED] Anyone else having issues restoring RTB files?

This normally works fine, and I’ve just opened a support request with Miro so hoping it is just a temporary issue but thought I’d check if anyone else has experienced errors recently in restoring RTB backup files? I get a Loading… message for a few minutes and then a “Something went wrong” message.Kiron

10
Robert Johnson
3 years ago
P
Pujo AjiBeginner
posted in Ask The Community
[RESOLVED] Images Won't Upload / 'Resource Generation Timeout Exception' Message

 just experiencing problem with the miro (web or app) , I can’’t add any picture by copy paste the image, or via google search or iconfinder. It is just loading and stuck. I tried using different account with different laptop still have the same problem. Note Two laptop :first laptop using windows 10 1909second laptop using windows 10 2004. 

19
Marina
Mironeer
3 years ago
P
pandrzejNew Here
posted in Ask The Community
I am unable to edit the board that I own

Hi,I am unable to edit my own boards that I created over the period of few months.I cannot add new boards or edit my own boards. Please let me know how is this possible. Has anyone blocked my access ? If so who has done it. Interesting is that when I send the link to other people they can edit my boards.Please help. Miro is like the air that allows me to live. Without it I am fading away. Thank you in advance.Pawel 

1
Robert Johnson
3 years ago
E
EliasNew Here
posted in Ask The Community
[RESOLVED] Sketch plugin: error during syncing

When I try to export my artboards from sketch to board Miro using plugin by Miro I have always error (screen attached below). I have no idea why that appear although plugin recently pretty good worked. I need help how to solve the problem. Perhaps do you know similar analog of plugin for sketch? I will be grateful for any help, thanks.    

35
Marina
Mironeer
3 years ago
S
SilvermanNew Here
asked in Ask The Community
Why are other users' boards taking up my three editable boards limit?

I’m still using the free version, which allows three editable boards at a time. I shared a board with a fellow teacher so that she could see how I use Miro with my English classes. She really liked the website, she she decided to create her own boards for her classes. However, when she created two of her own boards for her own classes, they showed up in my “Team” and locked the boards I’ve been using with my students. The free version of the site allows 3 editable boards at a time per user, right? So how can both of us have three editable boards each, as opposed to the two of us needing to share that limit?

4
Robert Johnson
3 years ago
Marvin Greenberg
Marvin GreenbergNew Here
posted in Ask The Community
Сopy object on ipad (with apple pencil)

So on computer, mouse track pad, option,drag is a quick way to copy a bunch of objects.  But, on iPad with finger or pencil there are no modifier keys.  Help says the is no special NAVIGATION mode.  But is there any way to get ctrl , cmd, option modes esp. with the pencil .  This would make the interactions on iPad consistent.

4
Tolya Filippov
Mironeer
3 years ago
S
Soraya HerasNew Here
asked in Ask The Community
lost projects

Hey there,Someone else has all projects disappeared in chrome browser?? :__Cheers!

3
Robert Johnson
3 years ago
J
James McElroyBeginner
asked in Ask The Community
"Show grid" feature (not grids tool)

Is it possible to snap objects to the grid that’s shown when you toggle on “Show Grid”?I can’t find any info about this feature (all of my searches bring up info about Grids, which is the table-like tool).Thanks.

3
Robert Johnson
3 years ago
E
Ekaterina OleynikovaNew Here
posted in Ask The Community
Select tool doesn't work

Please help me with the main tool. I need to select several objects and, say, move them to another place. For that I need to switch a hand into an arrow. So I do it, switch a hand into an arrow. But when I want to select and move, the arrow changes into a hand! That is so annoying. What should I do? I didn’t change the settings. Everything was OK. Now it changes the way it wants. 

4
Robert Johnson
3 years ago
I
IsabelNew Here
posted in Ask The Community
Board disappeared

Hello, I am working on a group assignment for which I created a board but this morning when I tried opening the url with a shortcut I created it says it has been deleted.The same message for everyone else on my team who tries to enter the board. I can’t find any trace of it ever existing at all, so I can’t restore it from my trash.Can anyone help? We have a presentation tomorrow and it is very much needed.. 

2
Kiron Bondale
3 years ago
T
Tim HöferBeginner
posted in Ask The Community
[RESOLVED] Anyone else having issues with deleted board contents?

Hey all, When I opened one of our workshop boards today I noticed that 95% of the content was missing: There were probably more than 50 frames on the board, all disappeared without a trace. The weird thing is, not everything was gone. Two frames remained, one seemingly intact, the other one missing content as well. These two frames are the last ones I worked on yesterday, and the frame that looked complete was the last one I touched. It looks like everythings older than that has vanished.I first assumed that one of my teammates might have deleted something by accident, but when I checked the activity feed, I couldn’t see any deletions. The last changes where made by me, and when I stopped working yesterday, the board was fine. I tried everything, web client, browser version, I asked others to double check – but the content is definitely gone (at least for the time being).I have already created a support ticket, but I was wondering if anyone experienced something like this before and fo

111
S
3 years ago
D
Dale MooreNew Here
posted in Ask The Community
Use of gmail email address for Consultant Plan

I use my gmail as my business email address but the sign-up form will not let me use it as I try to subscribe for the consultant service.

3
Xenia
Mironeer
3 years ago
A
Abi WilliamsBeginner
asked in Ask The Community
Adding a non member to a project

Hi, How can I add someone to a project from an email address? I have an account with my company but am working with a team from another company, and we need to collaborate on a project. I can’t seem to add anyone to the project apart from people already in my ‘team’. Thanks

1
Robert Johnson
3 years ago
T
tbusNew Here
posted in Ask The Community
Lost all my text

I had some brainstorming thoughts and ideas within a text box in Miro. Oddly it decided to delete everything without knowledge and revert to a previous day’s activity (thinking those same activities happened today).I am unable to find a method to contact Miro support, how can I get my text back?

2
Robert Johnson
3 years ago
Nova
NovaBeginner
asked in Ask The Community
Unable to reassign board ownership

I need to reallocate board ownership. BUT when I click on the Share button I see this → Unfortunately there’s no option for reallocating ownership here.Is anyone able to help me fix this?

3
Nova
3 years ago
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