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Cannot login to my account anymore

  • October 13, 2022
  • 7 replies
  • 98 views

Hi dear Miro community,

 

Since I looked up how Slack works with Miro I cannot access my Miro account anymore. It just keeps loading and loading and loading.

 

I have tried to delete all my cookies and done it in an incognito window unfortunately no change.

 

I am now a bit desperate to access my account again.

 

Has anyone experienced similar issue and would know how I can log-in again?

7 replies

Robert Johnson
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  • Volunteer Community Moderator
  • October 13, 2022

@Laura Sastre - Have you tried the password recovery feature?

Open an incognito/private browser window, go to the sign in page, and click on the “I forgot my password” link:

https://miro.com/login/


  • Author
  • Beginner
  • October 13, 2022

My password is accepted it simply then does not  load anything?


Robert Johnson
Forum|alt.badge.img+13
  • Volunteer Community Moderator
  • October 13, 2022

@Laura Sastre - Try changing your password using the password recovery.

Here is a similar post about this issue where setting (or resetting) a password resolved the issue:

https://community.miro.com/ask-the-community-45/switch-from-slack-sso-to-e-mail-4198


  • Author
  • Beginner
  • October 13, 2022

Thanks a lot I’ll try that!


  • Author
  • Beginner
  • October 13, 2022

That did not do the trick I still do only get an ever loading screen. This is a nightmare! How can I remove the slack option?


Robert Johnson
Forum|alt.badge.img+13
  • Volunteer Community Moderator
  • October 13, 2022

@Laura Sastre - Hmm. I have converted your post into a support ticket to see what they can do for you.


  • Author
  • Beginner
  • October 13, 2022

Fantastic thanks a lot!