Ask the Community

  I've got a subscription to miro. But today i'm not able to access my boards and space because the miro planform says i'm no longer subscribed. I've checked my bank and saw that there were no payment issues. How may I solve this? I really need the boards for my work!   

I cannot write on boards on which i got access to. people who shared access with me I can’t write on theirs boards because the name of the board is highlighted all the time, and when I click on “T” to add a text i simply cannot do it, because highlighted name just as an obstacle for me.  

Good day,   I have a board. The board had several diagrams. I had placed frames around them. Five in total. I wanted to add another diagram and used the Miro Swimlane Diagram template. While customising it, one of the rows in the swimlane got really wide. I tried to reduce but no joy. So I move the frame over as there seemed to be something under it. I deleted some document panel that was there. I happen to move around the screen, and all my diagrams in the other frames are now blank.Any idea what is going on here and how to correct (an prevent)? I have upgraded my browser and cleared cache. Browser: Google Chrome Version 139.0.7258.139 (Official Build) (64-bit)Device: LaptopRegards, 

why doesnt the copy and sync option doesn’t show up?how do i get tech support for it?

Dear Miro Support Team,My name is Daria, and I am a private language tutor from Ukraine. I started using Miro to design interactive lessons and engaging activities for my students.I’ve learned that Miro offers free premium access to users from Ukraine, and I would be grateful for the opportunity to apply. Access to premium features would greatly enhance my ability to provide dynamic, well-structured lessons and make the most of Miro’s capabilities in my classroom.If any form of verification is required, I would be glad to provide the necessary documentation. Thank you for your support of educators in Ukraine during these challenging times. Warm regards,Daria Salimovadbutenko12@gmail.com

HelloWhen listing the last changed date of boards, they appear for me in US specific format.How do I change this to dd/MMM/yyyy format, e.g. 16/11/2021 or 16/Nov/2021. My browser is set to UK English. thanks

I have tried every way I can think of to sign into my Miro account from Notion App to work on my Miro items within Notion. But I have failed! Is it actually possible (because it certainly looks like it…) to have a two-way sync with Miro in Notion? In the browser, I have be able to get full editing rights, but in the Notion App I can only view… and that’s exactly where I want to work.. in Notion… I have read from older posts that only viewing is possible, but if it’s possible to work in the browser… surely it’s possible to work in the app?? The actual issue I’m facing is that the sign-in keeps failing…  After I click the “sign in” button in Miro in Notion, it takes me to the browswer to login… but once I complete the sign-in info it just dies… “Redirecting” for ever… so this is where it’s failing…I do have at least 3 profiles I use in Google which may have caused sign-on confusion, but I’ve tried signing out of all profiles, and just using the o

Hello. I see infinite loading for all new and previously created timelines and tables in macos desktop app and in browser. Same thing for everyone I am sharing my boards with. Everything else working correctly.Can you please help me to fix this? Example board:  

My team has been working on a table in a board, but the content has suddenly disappeared. The table now shows the message: “No data available. Origin board deleted. Contact support team.”I don’t know what happened, I was just informed that the content is gone, and I can’t find anything in the board history/activity.Has anyone experienced something similar? It’s very urgent, so I’m reaching out broadly for help.

I am trying to delete a user from the Miro admin page, but when I click the delete button, a message saying “object object” appears at the top center of the screen, and the user is not deleted. How can I resolve this issue? Please check and advise.

Hello, I’m experiencing an issue that makes Miro boards unusable and am trying to find a fix.When using Safari on MacOS (v16.6), the board name field steals text input focus and will not release it unless I confirm a change to the board name. However, I can only do this on boards that I have ownership of, so on any board owned by someone else I am stuck with focus being stolen back by the board name field. The same boards do not have this issue with Chrome, so this is a browser specific issue. But I am not using Chrome for any other use and it is a substantial inconvenience to run a separate browser for Miro.Clearing cache or having Editor privs on the board do not change this behavior.This is a recent development as I have been using Miro on Safari for over a year without issue.Is this a known or tracked issue?Repro:Using Safari 16.6 on MacOS, Open a board that you have Editor privs but do not own.Result:

Hi everyone, I see this question has been posed in the past but apparently there wasn’t a surefire fix. When I try to log into my Miro account or access a Miro board the Miro logo continues to show loading, but nothing else happens. I can’t access any of my Miro boards. Please help!

I’ve been using Timeline for team task management since January 2025 with no issues but have started experiencing glitches in the past weeks.First, I can no longer drag line items to reorder them. The only way I can move line items is through sorting, but I can’t manually choose which items are located where. I also can no longer drag items between timelines.As of this morning, my timelines are no longer loading on either of my boards, via the web or the app. Clearing cache and restoring to prior versions also doesn’t help. I love this app but I cannot have this kind of unreliability - I spent half a day reviewing team tasks for the next two weeks and now it’s all gone. This is unacceptable.  

Hi everyone,I'm hoping someone can help me with an issue I'm facing with a large prototype. It's packed with interactions, and as of today, it has stopped working after the first few steps.The prototype consistently freezes at the same point, even after I've double-checked that all the connections are configured correctly. I'm worried about losing all the work I've put into it.I assumed it might be because it has several screens and interactions but tried to slice it down into several boards to no success. It keeps failing in the same points.Has anyone experienced something like this before or have any ideas what might be happening?Thanks in advance for your help!

I was creating the board, I have logged out from PC, when I reopened it I see only white board. I have lost all my work. how can I reload the progress and continue the work in my board?

Hi there, we’ve just moved to Business plan and it’s a nightmare to move the boards into the respective new teams > projects. From other conversations I already found out that simply downloading a backup of the board and uploading to the new team is possible - great, works! Unfortunately now everything is under the “All boards in this team” and I’d need to touch each and every board on it’s own until it finds its way to the right project.  That saying: is there a simpler way to select several boards and simply say “Move to project XYZ”? Thanks in advance! 

I somehow was trying to hide all the UI ...cz its annoying and distracting and i wanted the cleanest look.. SO i was looking for solutions and then i just went back to miro to try out some trick but when i hit ALT + TAB (to go back to miro) it was all clean ..zero UI and everything running correctly … But after i restarted miro it obviously went back to default mode.. Can someone Please help on how can i go back to that state??

Does anyone know how to get a hold of accounts receivable at Miro other then email. Are there any humans..

Miro has charged me £353.77 for no reason .How do I talk to someone about it ? there way to contact them on their website

Dear Miro Team,I am writing to you as a user from Ukraine. I have been informed that there might be an opportunity for Ukrainian users to obtain a free plan. I would like to kindly request access to a free Miro subscription, as I use Miro for educational purposes and to support Ukrainian people in their learning process. Thank you in advance for your assistance and understanding.Kind regards,Liliia

I have created a JIRA Planner board which seems to work well with a scrum boards I’ve tested but when I use a Kanban board, it shows totally wrong information (it shows features from a project that is not even on that board query).  Just wondering if there is a limitation regarding types of boards it supports? 

I urgently need your assistance. I’ve paid for a plan, but my account still shows as “Free.” I am unable to use the features I paid for, I cannot cancel or access the paid plan, and I’ve received no way to contact someone directly for help.I’m currently trying to prepare and deliver a live workshop, and I’ve already lost over an hour trying to resolve this issue. This is time-sensitive and critical to my work. The system shows the payment was successful, but the upgrade has not been applied.Please help me activate the correct plan as soon as possible. I’m attaching the proof of payment for your reference.

Hi! I have my work email with SSO but is now terminating the assignment and now want to change log in to my private email. Thankful for tips! 

CUrrently seeing insanly slow loading times for content that was placed in tables at the tail end of last week. several minutes since opening the board and nothing has loaded into the tables yetPermanently displaying the ghost loading stateAnyone seeing similar. 

Hi, My name is Veronika, and I am a private English teacher working in Ukraine. I wanted to reach out to you about the possibility of getting free access to advanced features in Miro, which I have heard about from my employer in Ukraine. I find your platform extremely useful in teaching English, and it has enabled me to create more engaging lessons. I was wondering if the discount for Ukrainians is still available, and I would appreciate it if you could let me know whether It’s possible to receive free access to collaborative tools and other features available on a paid plan.Thank you so much for your help.