Ask the Community

 I wanted to upgrade to Starter plan with 1 member - as I’m a freelancer.I tried it on desktop via app and then browser.Nothing seems to work and I see that it’s a reoccuring problem for many of us.Please advice as soon as possible.  

Hello Miro Team 👋,My name is Alyona Merkotan. I am a Ukrainian teacher currently living and working remotely. I have recently started using Miro for creating educational materials and interactive lessons.I learned that Miro offers free premium access for Ukrainian educators due to the ongoing situation in Ukraine. I would be incredibly grateful if you could grant me access to the premium subscription to support my teaching activities.I don't have a .edu email address, but I am happy to provide other proof of my my teaching activity.Thank you very much for your consideration and support.Best regards,Alyona Merkotan

Hello! I wanted to share some feedback about the recent changes to YouTube video embedding on the platform. The removal of two key features - the ability to trim clips and expand videos to full screen on the board - has created some practical challenges for users.These features were frequently used in my workflow, and their absence now makes the platform less functional for my needs. Could you let me know: If this change is permanent? If there are plans to restore these features or provide alternatives? I'd really appreciate any clarification or updates on this matter.

Dear Miro Team,I wanted to ask if you offer any discounts or special conditions for Ukrainian citizens currently residing in Ukraine. If necessary, I can provide proof of both citizenship and residence.Thank you in advance for your time and consideration.Best regards,

I’ve put a lot of screens into Figma to create a user flow of designs - but when I’ve just gone back to do more, it’s only showing the title of the link rather than the screen itself? Any ideas why it’s stopped showing the screen?   

Dear Miro Team,My name is Viktoriia, and I am currently working as an English tutor in Odessa, Ukraine. I truly appreciate all that Miro provides to both students and educators — your platform has made teaching more interactive, engaging, and accessible. Thank you for that.Due to the ongoing war and resulting financial difficulties, I am not always in a position to afford the premium version of Miro. If there is any possibility to receive complimentary access for educational purposes, I would be sincerely grateful. It would enable me to continue creating meaningful and effective learning experiences for my students.Thank you very much for your time, understanding, and support. I look forward to your response.Warm regards,Viktoriia

Hello, the boards in the Miro do not work, the main page opens but the boards themselves do not, I tried to open both in the browser and in the application on the PC, on the phone everything works.

I just pasted a YouTube video into my board, and instead of it showing in a normal ‘link box’ (with the title and thumbnail). Now it has a button to go to focus mode, I think this is called an IFrame??But what I hate about this, when I zoom out it shows a large YouTube button that keeps getting bigger. I don’t care about that YouTube video right now, why is it trying it’s best to get my attention?! I could see this getting extremely frustrating when I have 50+ YouTube videos and other things linked in my board, and they all take up space when zooming out, I can’t even get an overview of my board anymore. The timeline does the same thing, I know where my timeline is, I don't need a giant Icon and label telling me it’s still there. There should be an option to set the default paste back to the normal style, and also just to turn these buttons off when not necessary.Image example, I have a lot of YouTube videos on my board, and I’m glad they currently don’t all have a logo, but I don’t wa

I have both tasks and story issue types in my team’s Jira.  I’m looking to make use of the Estimation feature, but I am unable to add story points to issues that are type = task.  I can add them manually to tasks in Jira, but this is highly inefficient! Is this a bug ?

All Miro training videos are to pixelated to watch.  Do I need to change a setting on my laptop?Thank you.

Do you have problems with landing decisions in your workplace? So do we! I have an idea for how we can make decisions at my workplace, without having to have long, drawn-out meetings. It goes as follows: Every stakeholder prepares a short pitch to what is the right decicion based on their point of view. They write one-two sentences in their section of the decision wheel. After everyone has pitched their point of view, everyone gets to put a marble in any of the sections of the wheel - the decision they believe is the correct one. If there are more than one section that has the same amount of marbles, all other sections of the wheel are removed, and they have to vote again - only amongst the sections that are left on the wheel. I am picturing that the wheel follows the laws of gravity, meaning that the section that gets the most marbles, ends up at the bottom of the wheel. I would love to create this decision wheel in Miro. Does anyone have any tips or templates for this? 

I would like to ask why I can’t modify the current miro tables. Has my access expired??

Hi there,Recently, my email was updated and with that I can’t login into the old account or can’t have the edit access to old boards. Since I am on free plan I can’t contact support directly to raise a ticket. Any help is appreciated. Thanks!

Hello everyone,I am new to this amazing tool. So far I am enjoying using it for various personal tasks, and i am considering upgrading after a few days of use. I tried the talktrack option, it works so well except when i used the pen tool, it didn’t record the lines or the writing at all. rather, only my mouse movement were recorded with no lines. I this supposed to be the way talktrack works or do i have some issue pleaseThanks in advance

Good afternoon, today I had a strange problem with the boards. When working with the board, the calibration changed and because of this I can't use any elements. I try to work in one place, and all the work is done in another place, some elements simply don't work. An hour ago everything was fine, only now this problem started. I checked the mouse and everything is fine, the problem is in the Miro.How can I fix this situation?

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. I've been testing it for a few months and it's perfect for me. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet.So I would like to know what I should do next and how to get those perks. Thank you in advance!Sincerely,Bohdana

I signed in with the same account ovgeneralova@gmail.com, created a board: https://miro.com/welcomeonboard/aXZsS09TRmZGSmhrMXM2bFRlQ3oxbTYxQksyQVdKcm54dnVZcysyNE9GVUtoR1AzK29TbWRhSVhuc25HRklNejEvU2dvaStnTTN4ZlRFZ1RBWUxpMkJuRSswRk9MTm5HSmhmcHR5MjZJNHpLaVBldnpJL3hyTWd5UXhlRGI4WEdBd044SHFHaVlWYWk0d3NxeHNmeG9BPT0hdjE=?share_link_id=585442468152 and gave access to a friend as well on friday 20.06.2025. On 23.06.2025 I couldn't access the board because it was deleted by an owner and the owner is not me and not my friend. But I must be the owner and I didn't delete it. I think there was an issue with logging in because it didn't show my old boards and treated me as a new user, I didn't care about old boards so it was not a problem, but it was the same account, same email. I didn't change anything someone else did.

Hi Due to user decrease, I want to downgrade my enterprise plan to business plan. Wondering anyone can share the experience1 will there be any change to the company admins after the downgrade? do I need a license for the company admin? in enterprise plan, the company admin can be free-restricted license. 2 once I downgrade, what happen to those free-restricted users, lets say one free-restricted user has access to a team’s boards, after downgrade, do I need to invite this user as guest to every single boards? or does it downgrade to guest automatically and inherit all access from the enterprise free-restricted member?3 is it possible to have one team with 0 license users? and only invite guest to access existing team boards?4 in a team, is company admin able to share the team’s existing board to guest? so that we do not need any additional license member in the team. Thank you

I have set my font size to 24pt on a number of card, but it is being displayed at different sizes (as if it’s set to auto). This is inconsistent, meaning I have to manually faff with the font size to get things legible, and my board looking ok. Thanks

In order to make it easy and quick for a colleague, outside my organisation, to go straight to certain items on a board, I share the copied links. However, when they click on the next link, the whole board opens up again, meaning multiple browser tabs open of the same board. Of course as the board has many images and content on there it can take a few moments to all load in.Is there a better way of doing this, or a way so that the links can locate the item in a board already opened?Many thanks!

I’ve tried refreshing, and logging in and out, but they are nowhere to be seen….

I’m trying to upgrade my plan but after putting in my credit card the ‘review order’ part is still greyed out and I can’t click it. I’ve tried multiple working credit cards.

Extracting PDFs had been smooth and fast, despite having more than 50 pages to extract, sometimes more than a hundred, until today. I tried extracting PDFs today, but the extractions had been very slow and some pages are missing. Sometimes it shows an error, forgot the exact text, but it has something to do with the type (document), if I remember it right.I never encountered this error in the past. What could be the cause of the error and the slow extraction, and how can it be solved? I need to do this thing multiple times in a day on a daily basis for my work.

Hi How do I contact Miro if I don’t have Billing on Admin Console. Thanks!

hi there, ive been using a board to share excel files for quite some time. They used to load as a snap shot of the sheet, and you could click on the icon and download the file.  Just what i was after. Now when i drag and drop a excel file into the board, it shares its as a editable table, which I'm not after. Can someone advise how to get back to the simple file that can be clicked on to download please as the editable table isn't what I'm after