Ask the Community

I can’t raise a support ticket because I’m not able to login. I’ve had to make a new account with an email alias to be able to login here to post in the community support…When I try to login normally I get "Something went wrong". If I look at the response to the auth request in the Chrome dev tag the response is{ "error": { "message": "User was blocked due to the following reason: user deleted due to GDPR compliance", "reason": "deletedDueToGdpr", "code": 403 }}I have definitely not made any GDPR requests to have my information removed. I have recieved no emails from Miro saying that any such request has been made.My account was the admin account for our company boards. Other users can still access the boards, but now we can’t manage them. Can anyone at Miro provide support on this issue?  

Hi all, So from what I understand it’s possible to embed a Miro board into a website. What I would like to know is, is it possible to, after embedding the board, to have it be edited live by visitors who access the website? And to be able to do this multiple times?

How do I edit text size and boldness if it’s not pre-set in the template? I am using the established Dotted Line Org Chart template. I’ve made the top line the title which automatically bolds it. For the line underneath (the name), I want to bold it as well so that it’s equivalent to the title line. Would you please let me know how to edit the text format of that second line?

Dear Miro community,My name is Yuliia. I am a volunteer at the “Sant’Egidio” organization and also an English teacher. I work with children who have been affected by the war, completely free of charge. I would love to make the learning process more engaging and interactive for them. I would be very grateful to receive your support and access to a premium subscription, so I can continue teaching during this difficult time. Thank you very much.If it‘s needed,I can send my Volunteer Certificate via email.Thank you again for supporting Ukraine.Best regards,Yuliia Lapina lapinayulia29@gmail.com 

With the new Miro version I cant find the “search” tool anymore, so I cant not find the post-it based on tags. What am I missing? How to do that now?

If a frame has locked sticker inside, it is not possible to copy the frame, there is this error in console  

Yes. That´s all the issue. I can´t access my boards and work as intended so i guess ill keep posting until the issue is solved or someone can help me with it- Have a nice day.

Hi all,I’m having an issue with my process map all the process actors in my process diagram have shifted out of place and are no longer aligned with their swim lanes. I didn’t move them intentionally and can’t figure out how to restore them. I have tried to go back on the activity history and restore but it’s the same issue still.Has anyone experienced this before or know how to quickly realign the actors?Thanks!

Currently, the duplicate button is no longer present on the context menu when I select an object.  How do I edit the context menu to restore this button?  I am not interested in work arounds or other methods, I want to restore what was there.  I have already cleared my browser cache and verified the sharing settings (I’m the board owner).  Yesterday the duplicate function was on the context menu, today it is not. Thank you.

hiMy name is Mariia and I’m a tutor from Ukraine. I’ve been using miro for a while and i really like it. I’m wondering if a free access for ukrainian users is still possible ? I’d be very grateful if i could also receive access. thank you in advance!

Hi,  Today I lost some of the data I had entered on a roadmap, Timeline view. First thing I noticed was that the start and finish dates of the timeframe were changed, when I fixed the dates I realised all the milestones (i.e. the vertical lines) are missing. How can I get them back?

Now when I zoom into project (when editing) by using mouse wheel I get jump between 51% and 143%, this makes it unusable. I need to zoom with more steps in between the 51 and 143 percent. How to configure these steps of zoom?

Hi, I know we can export Miro Grid to an excel file, but I can’t export a Miro table to Excel format. Is there a way to do this?

Would be great:  Making Cluster one of the artifacts available for vote filtering.Would be really, really, great: Users do not vote for individual items within a cluster, they vote for the cluster itself.

As the title says, I have one single board in Miro, I used a paid plan for a while but reverted back to free as I didn’t need all these features.Now that only board is locked in view only, and I am prompted (with a little blue ribbon on top) to upgrade back to a paid plan to access the board again.I thought I could still have up to three boards in the free plan? 

Hello Miro Team,My name is Marta, and I’m an English teacher from Ukraine. Despite the war and many challenges, I continue teaching students and helping them stay motivated and connected through education.I truly admire Miro as a platform — it’s such a powerful tool for making learning more interactive, visual, and engaging. The ability to brainstorm, collaborate in real time, and organize lessons in a flexible and creative way is something I find incredibly useful for both online and in-person classes.I also want to thank you sincerely for the support you’ve shown to Ukrainians during these difficult times. It means a lot to us, and it really makes a difference — especially for educators who are doing their best to keep going no matter the circumstances.I heard that Miro provided free access to Ukrainian users, and I’d be very grateful if I could also receive access — if this program is still available.Please let me know if any information or documents are needed to confirm my status.

Hello there,When I create a Miro template from a board, the thumbnail is not kept. :(Do you have any idea to avoid this?Thanks!

Hi all,It looks like that the feature where one can import a visio drawing is well hidden. It requires you to go into a board and by importing it opens a new board.Before this, I believe it was introduced in the higher level. Since it requires a new board, it is not efficient to put it into another board.

I’m an editor on a Miro board but unable to delete comments.The board is a duplicate, but contains past comments that are no longer applicable.I’ve gone to the … (3 dots) to access the function but the option isn’t available.Can only the owner do this?Is it because the board is a duplicate?Could it be restricted due to this being a corporate account? 

I cant even open any Miro board in my account. Always happen to get this message. Please help me. Thank you.

Hi,I can edit a card’s Description field on the website - but in the mobile iPhone app, I can only view it by pressing the expand icons. That window is read-only.Do anyone know how to edit card descriptive text on mobile? This is a must have!

Hello! I am having trouble ensuring that all titles show in their entirety. For example, when I am working on the Inside Sales titles, they all fit on the one line (i.e. Inside Sales & Logistics Representative). However, when I go to download/print, they are losing the end of the title and not all fitting (i.e. Inside Sales & Logistics). Another thing is, I want to add a line underneath name so that it says Hire Date: XX/XX but when I go to print, it’s also disappearing and just not showing that second line. How do I edit text size and boldness if it’s not pre-set in the template? Every time I make an attempt to change the names to bold, I can’t even find that option. 

I was wondering if anyone else has run into this issue where the laptop (mine is a workstation laptop) has its cooling fans running continuously on high whenever Miro is running (either on app or especially in browser). It doesn’t matter how big or small the board, all I need to do is keep the app or the browser version open (even in the background) and wait a few mins to hear the cooling fans running at peak speed. Is this a bug or an issue with inefficient code causing poor handling of system resources? The same issue also seems to cause system crashes when Miro is opened while a cad application is also running (SolidWorks) simultaneously.

Hi community,we have an issue while payments attempt to upgrade from free to starter (so I can’t contact the Technical Support). two cards were declined for this reason.P.S. Both of cards are “VIsa” and different countries. 

The new Video Calls feature looks good!  The only thing tying me to Zoom at this point is the feature where my clients can share their screen, and we can both draw on the image of that screen.  It’s a valuable tool for online tutoring.Has anyone found either:a way to mimic that feature in Miro, or a lightweight web-app that could provide that feature when used in conjunction with Miro?Thanks!